ESPA products are as unique as they are effective; they are tested each and every day by a highly trained and extremely professional global network of therapists based in 55 countries. Recognised as global leaders in spa, ESPA successfully combines t...
Is ESPA legit?
ESPA (us.espaskincare.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 80% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often mentioning how much they enjoy using the skincare line. Customers consistently praise the exceptional quality of the products, noting that they are beautifully packaged, feel wonderful on the skin, and leave behind a fantastic scent. Many people also mention that the website is very easy to navigate, allowing them to quickly find what they need and complete their purchases smoothly.
However, some customers also noted frustrating issues with orders arriving damaged, missing items, or experiencing unexpected technical errors on the site. A few other people experienced difficulties trying to resolve queries with customer service or finding specific items that were out of stock.
Auto-generated from all reviews of this business. For reference only.
I am glad that I found the product that I wanted. that was my goal. The frustrating part was that you offered 2 free mini products but your website would never allow me to select them.
Reply from ESPA2025-06-17
Hello Brian,
Thank you for leaving your review.
I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Hello Sarah,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Terrible purchasing experience. You will lose me as a customer and I am at Platinum level. I received the birthday email for 20% off so clicked to make my regular purchase but 20% didn’t come off in the cart so I reached out to customer service and we went back and forth for 4 days with them telling me the same thing. I gave up and placed an order anyway but at checkout didn’t get free shipping like I always do or like it says all over your site. Terrible way to run a business and you won’t be getting my money anymore. I’ve been a customer for 5 years. Very sad.
Reply from ESPA2025-06-05
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Kayleigh
U
Uma SashtiUnited States · 2 reviews · Verified · Experienced 2025-05-23 ·
★★★★★
Triactive Resilience Probiome Serum
I LOVE this serum. I am really selective about the products I use on my skin. I don't bother wasting any more money on the products my dermatologist offers—they have been such a waste of my money. But, I cannot say the same about ESPA. I was introduced through a spa that used their products, and I am hooked. This serum especially is just amazing. I love how it feels and smells. I use it once a day, each morning. It is expensive, but a little goes a long way. You only need a few drops for your whole face. I've loved all the ESPA products I've tried. Definitely recommend.
Reply from ESPA2025-05-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
People always compliment my skin. I owe it all to ESPA.
Reply from ESPA2025-05-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
B
Brad Usry United States · 3 reviews · Verified · Experienced 2025-05-19 ·
★★★★★
Love your product
Love your product. Glad
I found online.
Reply from ESPA2025-05-20
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I like the product, but i usually have free shipping in others stores, I think shipping is a little too much.
Reply from ESPA2025-05-19
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The website is easy to navigate, the products are great. Love the one day sale!!
Reply from ESPA2025-05-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Simply, your products are outstanding. Both my wife and I enjoy the benefits.
Reply from ESPA2025-04-28
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The product does what it says and the smell is wonderful love the product
Reply from ESPA2025-04-23
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Website easy to use; good selection of items.
Providing samples of products is a nice touch.
Reply from ESPA2025-04-17
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The only skin care products I can use. I have sensitive skin and I have always struggled with facial products due to breakouts and hives I had a facial and they used these products and my face felt amazing and I didn’t have a reaction. I am so happy I found ESPA.
Reply from ESPA2025-04-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
R
RUTH United States · 2 reviews · Verified · Experienced 2025-04-02 ·
★★★★★
Website was easy to use.
Reply from ESPA2025-04-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
This took too long to be delivered. When I got the product, the dropper was clogged by a crusty film. The dropper is useless/non-functional and I can't get the product out of the bottle. You can rest assured I will NOT be buying more of your product. I would like a refund!!!
Reply from ESPA2025-04-04
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your item, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I first found ESPA products in Iceland of all places--and the 24-hour-moisturizer makes my perpetually dry skin feel smooth and "safe" from wind and the elements. I'm now branching out to other ESPA products, including the exfoliator. Expensive--but worth it. I won't travel without it.
Reply from ESPA2025-04-02
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
I generally love the website, but I was having a weird issue where you couldn’t ship scrunchies and a bundle (but could ship the individual items in the bundle) to my house which was disappointing and didn’t make much sense.
Reply from ESPA2025-03-28
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Meowant
Halo Collar
FragranceX
FragranceNet
SaunaKits.com
RealGood Essentials
KittySupps
Gimme