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Education & Training

Varsity Tutors

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201 reviews

3.9201 reviews
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About Varsity Tutors

Data updated
Website
varsitytutors.com
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
96% (48/50)
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About this business

Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.Learn More

Is Varsity Tutors legit?

Varsity Tutors (varsitytutors.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers consistently praise the dedicated tutors for being incredibly patient, knowledgeable, and exceptionally helpful in boosting student confidence across various subjects. Many people also appreciate the flexible scheduling options and engaging lessons that make complex concepts much easier to understand and enjoy. However, some reviewers were not happy with unexpected charges, hidden subscription fees, and confusing billing practices. A few other people also felt that customer support and technical assistance were completely unhelpful when trying to resolve scheduling or account problems. Some consumers noted difficulties in reaching responsive staff or getting clear answers regarding unused hours and refunds.

Auto-generated from all reviews of this business. For reference only.

What people say

DONT USE THEM!

They were very unqualified to work with special needs and said they were!... The first tutor was crude and argued with me about her going to fast for him to be able to retain the info... VERY hyper- fast paced person! the second one was slow but showed up late more than once... and would leave to use the bathroom on multiple occasions... very unprofessional! IM not sure whos screening them but they need to do a better job! Then they gave me more sessions without telling me my prepaid was over and I didnt know it so they will just keep charging you without pernission! very deceptive

Reply from Varsity Tutors2026-05-18

Hi Amy - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Claire G is absolutely amazing!!!

Claire G is absolutely amazing!!!! Helped me learn where my son is struggling and what I’m able to help with ! she explained and introduced us to some programs the school offer to my son to help w his adhd. She’s honestly amazing goes above and beyond to understand your child so she can give them the correct approach to help them start understanding what they’re learning.

BE CAREFUL WITH BILLING!!

The tutoring was fine. But the BILLING ... this is an expensive platform for ONLINE tutoring. I deleted my account via the app but got billed $500 three days later. DELETING THE ACCOUNT IS NOT THE SAME AS CANCELING ... YOU CAN ONLY CANCEL VIA PHONE >> Why?? It's not an intuitive process at all, it felt like I got bamboozled. I'm in the process of attempting to get a refund, but (of course) it takes up to 72 hours for someone to determine whether or not I even qualify for refund... I'm guessing I WON'T and will then have to call back and attempt to talk to a human being that can actually help me. I used OUTSCHOOL tutoring in the past - same quality of tutoring - MUCH easier to navigate, especially with billing.

Reply from Varsity Tutors2026-05-12

Hi Jesse- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

James was HORRIBLE

James was HORRIBLE! He mislead me and my child. My child was not prepared at ALL for the AP test. I was really, really disappointed. My kid may have actually Failed the AP test (meaning less than a 3) and the child was a 98 percentile in the PSAT. After one full school year of tutoring from James. Wow!!! Then, the company charged me for three sessions not used and said you n can keep those for 59 dollars a month. Very, very disappointed. My suggestion: Do NOT use. Find someone who can deliver.

Reply from Varsity Tutors2026-05-12

Hi AD- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

I had a really frustrating experience…

I had a really frustrating experience with Variety Tutoring. I was being charged for more hours than my tutor could actually help me with. Instead of fixing that properly, customer service switched me to another tutor without clearly telling me. I didn’t even know I was scheduled for new sessions, so I “missed” classes I wasn’t aware of. Then they charged me for those missed sessions using hours I had already paid for but never actually used… make that make sense. They eventually refunded me, but then told me I’m no longer allowed to have a membership because of it. So I got charged unfairly, refunded, and then basically penalized for their mistake. Overall, really poor communication and billing practices. Definitely not something I’d recommend.

Reply from Varsity Tutors2026-05-05

Hi Steph S - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Awful cancelation process

Their tutors are genuinely great but everything else about this company is a nightmare. Customer service is beyond frustrating. I tried to cancel my subscription and got stuck on hold, passed around, and forced to answer irrelevant questions that had nothing to do with my request. Instead of respecting a simple “I want to cancel,” they push, guilt-trip, and talk over you like you can’t make your own decision. It’s not support it’s pressure. They’ll do anything to keep you paying, whether that’s pushing a downgrade or dragging out the process as long as possible. What should be a quick, straightforward cancellation turns into an exhausting conversation you’re basically forced into. I shouldn’t have to argue just to stop being charged. Honestly, the way they handle cancellations and treat customers is exactly why I won’t ever use this service again and I wouldn’t recommend it to anyone unless they’re prepared to deal with the same hassle.

Reply from Varsity Tutors2026-05-05

Hi Brooke - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

The experience so far has been ok

The recent experience has been positive. The recent tutor has been much better and we ate satisfied. Thank you for responding to our concerns.

Reply from Varsity Tutors2026-05-02

Hi Vernedia- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Karen W.

Karen has been amazing with helping my daughter with her honors Algebra class. She's patient, explains it clearly and in a way that is easy to grasp. My daughter was a B student in this class and ever since we started with Karen she has moved up to an A and has stayed there. Thank you so much Karen! N.

Beware of subscription billing practices

Scam billing practices. We called them to set up SAT prep classes and scheduled tutoring until the date of the SAT. Come to find out they charge a recurring subscription that continues after your last scheduled session unless you call them to cancel. The tutoring was OK, nothing great. They are refusing to refund the money claiming they are like Netflix. Update, after reaching out to BBB they refunded my money. Would have been nice if they had done the right thing from the start but at least they refunded it. Spoke to AJ from customer service who was very nice and did his best to make up for the bad experience so I am giving another star. It would have been great if this was all fixed on the first call but I am glad they did the right thing.

Reply from Varsity Tutors2026-04-29

Hi Sean! Thank you for your feedback. It is always our goal to exceed your expectations, and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. – The Varsity Tutors Client Experience Team

我们发现了美国最令人难以置信的应用程序......

我们找到了最不可思议的 AP 美国历史导师! 我们在 Ap 统计数据上没有同样的运气;我们找到这个主题的时间责任就是这样。 我很乐意随时为客户和学生提供跟进电话,以帮助我和我的儿子更好地理解和使用你们的平台!

Reply from Varsity Tutors2026-04-28

Hi Laura- Thank you for your feedback. It is always our goal to exceed your expectations. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

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