Vetdepot (vetdepot.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-12.
At the end of completing my order, there was a note stating " Pet 15 (Multiple coupon codes can't be combined or added to autoship orders)." I did not choose autoship and called the 800 to address this. They immediately have a recording saying they are assisting other customers, but do not give you the option to wait for the next customer service rep. You have the choice of leaving a message or emailing them. I am offended by this. If you can take my money, you should be able to speak with me about any issues I have. Why post a customer service # if you are not going to allow customers to speak with someone. I redialed that # for half an hour and did not get an answer.
Old products, near expiration. Poor customer service!
Decided to ignore others' negative reviews and give this company a fair chance; after all, they advertised cheaper prices and appeared legitimate. Unfortunately, my first order will be my last. They don't fill their own orders, but use a third party. They don't use original packaging: meaning your order may be vulnerable to damage, perforation, or have been opened. Sent OLD, dried out, nearly expired meds. The manufacturer advised not to use. Customer service was incredibly difficult to reach and only responded to an open bank dispute. Did very little to convince me they valued my order or repeat business. Sometimes just apologizing to the customer and offering to "make it right" goes a long way... BUYER BEWARE: Do yourself a favor and order meds through your vet or through a more reputable online business.
Reply from Vetdepot2018-04-02
Hello,
We are very sorry you were not satisfied with our product. When discussed over the phone we wanted to be sure to give you at least two options in order to resolve the situation that you felt unsatisfied with. These were as follows: Option 1. We can have the pharmacy send a newer batch rather than the one you received that was due to expire 9/2018 or option 2. we can send you a full refund once we receive the package back. Original packaging is not sent and that is disclosed on the website in bold lettering for our customers. The pharmacy asks for the product to be return so that we can verify the batch/ lot number with the manufacturer. We do NOT re-sell our medications, that is illegal! We value the safety of our customers and their pets.
I've been shopping at vetdepot.com for a while and absolutely love their prices as well as their shipping speed. It's amazing how fast prescriptions get filled and shipped once they receive the authorization from the vet.
Yesterday was the first time that I had to reach out to them for customer service. I emailed since it's easier with my work schedule. Within 10 min of sending it, I had a response. Myself and the rep went back in forth a few times and the rep was always super helpful and quick to respond. Last night I received a text advising me that my item shipped and then it was followed up with a email from Customer Service.
Vetdepot.com definitely is the best online pet pharmacy and an absolute pleasure to work with.
If less than one star was an option I would have used that. It took weeks to ship my order (literally 3 weeks). Kept telling me the vet declined the order, when I had talked to the vet and gotten all my dogs up to date on exams, even after they declined to send me my order I ended up receiving half of the shipment a month later and when I reconnected with them they said "it was an accident and I wasn't suppose to receive anything." I told them all the info had been updated at the vet and they agreed to send me the rest of my order after they checked and verified the updated information, a week later I am emailed saying I wont be receiving anything because I needed to update my vet records. Definitely not worth the time or hassle, I would not recommend anyone use this site.
Got the impression that this site would be where I would order my refills. It says free shipping but after the original order you get your medicine from Allivet and they charge shipping. Kind of like a Bait and Switch. Disappointed
You send a madication that is almost to expire.
I bougth 2 vias of Adequan canine to use o
0.167 ml for a small dog and the medication expiring on 7/18. I received at the end of December.
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