Vossington (vossington.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-25.
I did not receive the item. I have emailed customer service to resolve. Please advise. Thanks.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
I have been trying to return an item that arrived damaged and no one responds.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Product came with large scratches on the plexiglass of this frame. I emailed the company about the issue and never heard back.
Update: Vossington reached out and helped me resolve the issue.
Reply from Vossington2025-04-18
Thank you for your feedback and we apologize for the inconvenience you experienced. We will of course make it right for you and we have sent an email to you with a resolution for your case. Please check your inbox, and do not hesitate to reach out if you have any further questions or need additional assistance.
I had been looking for a narrow profile wooden frame in a non-standard size. The Vossington frame itself is exactly the thing I was looking for. It was packaged well and arrived without breakage. The price point reflected a good value for the money.
Poor customer service. I ordered frames that I need to return and have not received a response. The refund options should be clearly stated on the site but clearly this place is scamming people. Also, I ordered a second set of frames (I made this order before I decided to return the first set) and I ordered 3 frames and only 2 were delivered. I filed a case with FedEx and even though the delivery picture clearly only shows 2 frames, they closed the case and told me to reach out to the company. I sent message to Vossington and no response. Basically, I’m stuck with 3 frames that I need to return and my second order is missing a frame. Now I’m planning to return everything. What’s sad is that I was planning to exchange the second set for wooden frames but now I don’t want anything from this company. Send me the refund policy! I’m returning all of these frames!
Reply from Vossington2025-04-03
Thank you for your feedback and we apologize for the inconvenience you experienced. We will of course make it right for you and we have sent an email to you with a resolution for your case. Please check your inbox, and do not hesitate to reach out if you have any further questions or need additional assistance.
The glass in the first frame sent was damaged. They did send a replacement, but the frame was damaged. We decided not to try a third time. They have not responded yet about a refund.
Reply from Vossington2025-04-03
Thank you for your feedback and we apologize for the inconvenience you experienced. We will of course make it right for you and we have sent an email to you with a resolution for your case. Please check your inbox, and do not hesitate to reach out if you have any further questions or need additional assistance.
Glass was broken on one of three frames. Haven’t heard back from customer service - would love to resolve this
Reply from Vossington2025-03-25
Thank you for your feedback and we apologize for the inconvenience you experienced. We’ve sent an email to you with the details and a resolution for your case. Please check your inbox, and don’t hesitate to reach out if you have any further questions or need additional assistance.
Easy and quick resolution. Just emailed a photo of the damaged frame and got a response the next day saying a new one was on it’s way. I already liked your frames but now I’ll definitely buy more
I ordered 4 gold 8x12 frames from Vossington. They looked great when they came in, but the deep frame made it difficult to hang them. I used Ook 30 lb professional picture hangers and ended up having to bend the hooks to make them work. I reached out to Vossington for help/advice, and they were supremely helpful and accommodating. Highly recommend.
The color of the frame is great, better than expected. I waiting longer than expected on shipping but I was notified it was due to weather. The plexi or plastic that is supposed to protect the art was scratched, a 2 inch scratch. It is impossible to replace at another shop because it was cut lopsided, you would spend more having one cut. For the money, the frame was worth it but it was discouraging I would have to replace the plexi glass.
Reply from Vossington2025-01-20
Thank you for sharing your feedback. We’re sorry to hear about the scratched plexiglass and the shipping delay. We have sent you an email to help resolve this issue as quickly as possible. We appreciate your business and hope to make this right for you soon.
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