Vossington (vossington.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-25.
After ordering some picture frames from Vossington, I was generally pleased with the design and quality. The frames have a modern and stylish look, and they match the photos perfectly without looking cheap, especially considering the price. Also, free shipping can be a good advantage if everything goes smoothly.
Nevertheless, my experience was not perfect. My order was delayed and I did not get clear shipping updates, which I found quite annoying. Also, when I reached out to customer service regarding a minor issue with one of the frames, it took them a few days to respond and the answer seemed a bit impersonal. All in all, the product is okay, but the delivery and support reliability level lowers my enthusiasm to give more than three stars.
I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it is not a functioning business.
Dear Customer,
Our online store is currently not accepting any orders and this will remain the case for an extended period. At this time, we are not able to provide any estimate for when we will reopen. As a result, we have canceled your recent order and issued a refund.
We apologize for the inconvenience.
Best regards,
Vossington
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Spent $300 worth frames three weeks ago and haven’t heard from them since. They have not responded to countless emails.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Ordered a print and frame in May. It's August. Nothing has even shipped. Have written to the customer service 5x -- no response. Still have no idea what is going on
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service doesn’t respond ( I have tried contacting them multiple times via email and chat- no joy). I assume they have gone bust?
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Do not order from here!!! They must have gone out of business, but it is really terrible to still take money from people while knowing that you cannot provide a product. I spent $50 on a frame and it never came, even after trying to contact their support team twice. I will be reporting this to the BBB.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
EDIT: No, your response is a load of crap. I was refunded because my bank contacted your “company.” I don’t own a business, but it’s pretty comment sense for one to assume that a customer would receive feedback from a company if there were delays or issues with their order and you did not provide that.
Negative 100 rating. I ordered two frames and never received them. The tracking link doesn’t work or give any information. I tried contacting them through their online chat and also sent two emails and never heard back.
I contacted my bank to dispute the charge. DO NOT ORDER FROM THEM!
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Ordered but not delivered are they still in business?
I ordered two frames in early June but have not received them now in mid-July. All emails to Vossington are ignored. Even their chatbot on the website directs you to a non-existent customer service agent. I am guessing they are impacted by the tariffs but it is unacceptable to not deliver goods nor follow up with emails explaining the delay.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
I ordered a frame 2 months ago and received an emailed order confirmation and a charge to my account right away. The frame never arrived - a shipping email was never sent. I cannot get a hold of anyone either through the customer service email address or the chat bot - both completely unresponsive. No phone number available.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Emailed and used the chat feature several times to try to make an exchange. Never got a response. Very frustrating!
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
I ordered 2 frames from them weeks ago...CRICKETS. I have no idea when my order will ship and nobody has replied to me. Zero shipping updates. This is extremely frustrating and unprofessional.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
I typically love vossington. The frames are beautiful and a good price. This time, the frame I ordered arrived damaged (the metal frame was twisted out of shape). I sent multiple emails to the help desk and sent messages through their website chat box and I can’t get anyone to respond to me. Still waiting and it has been several weeks of me trying to follow up. Just hoping for a replacement or refund. I’ve been really disappointed with the lack of customer service.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Customer Service won't contact me to let me return/exchange
I have reached out about 5 or 6 times now to do an exchange on a frame because there are several scratches on the plexiglass and two of the corners are not well put together and no one will return my messages. I have bought 5 or 6 frames before and loved them so this is really disappointing.
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Unresponsive (and nonexistent) customer service!! Tried to return picture frames. Zero response by email or chat. For days. DO NOT BUY!
Reply from Vossington2025-09-26
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
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