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Written by the business, not verified by us.Weight Watchers (weightwatchers.com) has a 4.2 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the staff and coaches for being incredibly supportive, knowledgeable, and engaging during the interactive group meetings and workshops. Many consumers also genuinely love the structured food plan and the various app features, finding them fun, intuitive to use, and very effective for tracking daily health goals and nutrition. However, some people mentioned that the website and digital platform can occasionally feel a bit overwhelming or difficult to navigate smoothly. Reviewers also noted occasional frustrations regarding communication challenges, getting stuck on certain screens, and unexpected charges related to subscription renewals.
Auto-generated from all reviews of this business. For reference only.I’m very happy with the support and help I have received from the weight watchers care team.
We're so happy to hear that you're very happy with the support and help you've received from our care team! Thank you for your positive feedback.
Everyone is very nice and helpful, but my Zepbound never arrived. I am disappointed with the delivery aspect of this service. I am still waiting.., R. T. Goldberg
We are very sorry to hear your Zepbound has not arrived and understand your disappointment with the delivery. We are looking into this immediately to resolve the issue.
Amazing. Best decision ever!
We are so happy to hear that you had such an amazing experience with us! Thank you for your wonderful feedback.
I have been on WW for just a month, and am happy with my progress! I had a lot of questions when I first began, and found so much information on dealing with my meals and what to expect! With WW’s help, I know I can do this!
We're so happy to hear about your progress and that you're finding the information helpful for your meals and expectations! It's wonderful that you feel confident in your journey with our support.
The app is fairly easy to use though I would prefer using computer. There are variety of workshops and programs to help you achieve your goals.
We're glad to hear that you find our app easy to use and that our workshops and programs are helping you achieve your goals. We appreciate your feedback regarding computer usage.
The med + part of the app is often confusing and difficult to maneuver through it. The rest of the app is great and easy to use. It is helpful in managing my eating and getting the nutrition that I need.
We're glad to hear that the app helps you manage your eating and nutrition effectively. We appreciate your feedback regarding the med+ section and will consider how to make it more intuitive.
Contacting the Med clinic was easy and created an immediate response. My request for medication was addressed within a couple of days. They really know what they are doing, especially when it comes to the GLP1 bridge program.
We're so happy to hear that contacting the clinic was easy and that your request for medication was addressed quickly! It's wonderful that you feel we excel, especially with the GLP1 bridge program.
I love the app. The only thing I have noticed is when you scan a bar code the nutrition facts don't always match what is on the actual product.
We're so happy you love the app! We appreciate you bringing the barcode scanning discrepancy to our attention. We're always working to improve accuracy and your feedback is very valuable.
I think I get more bang for my money. More support, easier app to navigate. I have quit WW numerous times because there was a lot of good but a lot of bad and having joined again, I think this is the best WW yet.
We're so happy to hear that you're finding this to be the best experience yet! It's wonderful that you're getting more value and finding the app easier to navigate. We appreciate you sharing your positive feedback.
Really, great so far. I'm just getting started. Had a little bit of a miscommunication to start. The team rallied around me and got everything going. I'm having a wonderful 1st week. Following the program, no major issues so far. I'm an introvert so have a tendency to read the boards and what others are doing. I joined some groups that interested me. They have been fun. Overall great 1st start after being away from the program for a while. Glad to be back. ☺️🎊
We're so happy to hear you're having a wonderful first week back and that our team was able to help you get started smoothly! It's fantastic that you're enjoying the program and finding value in the groups. We're glad to have you back!
I don't like that I have to drive 30+ miles to weigh in for my lifetime status. They need to provide weigh in centers or something for all of us that they've neglected with all the in person workshops that closed. My closest center is only open on Wednesday and only provide two workshops.
Communication is great. The scanner on the app.
Things have improved greatly, thank you. Still waiting on my script but received update it was sent. I still feel this could be streamlined better but it’s much better than before. Thank you!
The program is easy, I'm not starving and feel energized. The app is fantastic, really no bugs and has everything at my fingertips to track my food, exercise, and get inspiration.
I feel like the app takes away every that was good about meeting every week the interaction is lost
The staff and the workshop groups have been a strong link in my journey to lose weight. I have also had a good start with using the Zepbound medication. Thanks to the WW team and members!!!
WW does a good job of providing weight loss help. However, I find the web site too overwhelming. If I don’t understand something, I want to be able to talk to a person directly who can answer my questions. So I guess what I’m saying is I would like more of a personal experience. I also think that the plan is very expensive for us who need it, but don’t have insurance to help pay.
We appreciate your feedback and are glad to hear that you find our weight loss support helpful. We understand your desire for a more personalized experience and the challenges you've faced with our website. We are always working to improve our user experience and make our platform more intuitive. We also acknowledge your concerns about the cost of the plan. Your input is valuable as we strive to make our program accessible to everyone.
I love being able to message my care team and get a response quickly. They are always encouraging and show a genuine concern for any problem I might have. The meds are expensive for me, but seem to be working. I will keep on them as long as I can afford them.
We're so glad to hear that you appreciate the quick and encouraging responses from your care team, and their genuine concern. We understand your concerns about medication costs and appreciate you sharing your positive experience.
WW should be more transparent when monthly membership subscription rates change or specials expire.
We appreciate you sharing your feedback regarding our communication about membership rates and specials. We are always working to improve our transparency.
We're so glad to hear that our service has been helpful to you. We truly appreciate your positive feedback and kind words.
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