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Written by the business, not verified by us.Weight Watchers (weightwatchers.com) has a 4.2 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the staff and coaches for being incredibly supportive, knowledgeable, and engaging during the interactive group meetings and workshops. Many consumers also genuinely love the structured food plan and the various app features, finding them fun, intuitive to use, and very effective for tracking daily health goals and nutrition. However, some people mentioned that the website and digital platform can occasionally feel a bit overwhelming or difficult to navigate smoothly. Reviewers also noted occasional frustrations regarding communication challenges, getting stuck on certain screens, and unexpected charges related to subscription renewals.
Auto-generated from all reviews of this business. For reference only.Weight Watchers is a great way to comprehensively improve your health and fitness. This would be the ideal way to lose weight or achieve those health goals! Would recommend!
We're so happy to hear that you find Weight Watchers to be a great way to improve your health and fitness! It's wonderful that you recommend us for achieving health goals.
I have been on weight watchers off and most of my life. Good program I just get lazy sometimes and go off the diet path. But thru weight watchers I know what I need to do track what you eat
We truly appreciate your honest feedback! It's completely understandable that staying on track can be a challenge sometimes, and we're glad to hear that our program provides you with the tools you need to succeed. Thank you for sharing your positive experience!
I think the food tracking application is great. Also great you can scan NDC codes to add them to yyour meal log.
We're so glad you find our food tracking application great and appreciate the ability to scan NDC codes to add items to your meal log! Thank you for your positive feedback.
Being able to figure out what foods has been difficult, but it is helpful that I can scan barcode to decide if I want to have something I used to have sugar all the time and so it has been a journey to slowly wean off of everything. It is also helpful to be able to obtain medication.
We're glad to hear that our barcode scanning feature has been helpful in your journey to make healthier food choices and reduce sugar intake. It's great that you're finding support in managing your diet and medication.
I like the personal attention and the easy food logging and weigh in. I wish I felt like the food noise was gone, but truth is, I'm still hungry. I think about food a lot and give in to snacks sometimes at the end of the day.
We appreciate your honest feedback. It's great to hear you find the personal attention and tracking features helpful. We understand your concerns about still feeling hungry and thinking about food often, and we're here to support you.
The app and workshops help me stay on track to a healthier lifestyle. The WW Med+ has made the transition to a Glp-1 plan seamless.
We're so glad to hear our app and workshops help you stay on track to a healthier lifestyle! It's wonderful that WW Med+ has made your transition to a GLP-1 plan seamless.
I love having so many support programs in weight watchers all in one app. The reminders help keep me focused.
We're so glad you love having so many support programs all in one app! It's wonderful to hear that our reminders help keep you focused on your journey.
My counselor was always out of the office. I did so well with WW back in the day and I just missed the one-on-one time. Virtual is just not good with me I need the location in person. Medicine was not effective.
We appreciate you sharing your experience and are truly sorry to hear that you've been disappointed with the virtual format and the availability of your counselor. We understand the value of in-person support and regret that the medication was not effective for you.
I was more confident with i. Person meetings. I looked forward no matter what. I liked paper trackers..i like writing it down adding my thoughts in the moment.
We appreciate your feedback and understand your preference for in-person meetings and paper trackers. We value your thoughts on personalizing your experience.
We're happy to hear that you appreciate our services!
The Good: The WW app is a great tool and makes it easy to track everything. The Bad: The care team on the med plus plan have been very slow to respond and most questions are answered by chat bots which don’t exactly answer your questions. When a care team member does actually finally respond their first words are always that they have up to 3 days to respond. 3 days? We pay a support fee of $100 a month, we need to feel like we have support. I’ve just been very disappointed with the lack of communication and connection with my care team. I don’t feel seen or heard and definitely don’t feel like I have a care team supporting me. We’re supposed to be building each other up. So sad. They definitely have missed the mark in my book.
We appreciate your feedback regarding your experience with the care team on the Med Plus plan. We are truly sorry to hear that you feel unseen and unheard, and that the support you expected has not been met. We understand your frustration with slow response times and the reliance on chatbots, especially given the monthly support fee. We are committed to improving our communication and connection with our members.
Medical team very prompt on the response and overall patient satisfaction
We're so glad to hear that our medical team has been prompt and that you're satisfied with your overall experience. Thank you for your positive feedback!
I like the new lifestyle, the new groups and the GLP1 tracker.
We're so happy to hear that you are enjoying the new lifestyle, groups, and the GLP1 tracker. Thank you for your positive feedback; we appreciate it.
Everyone I've encountered through messaging has been really helpful. They've explained things well and have responded promptly. Customer service has been top notch!
We're so happy to hear that everyone you've interacted with has been helpful and provided clear explanations! It's wonderful that you've received prompt responses and found our customer service to be top-notch.
Was this for the zoom meeting? I liked the way the coach answered questions and she was very upbeat.
We're so glad to hear that you enjoyed the meeting and found the coach to be upbeat and helpful in answering your questions!
I like the app but sometimes find it hard to Navigate. Nice that you offer so many classes.
We're so glad you're enjoying the variety of classes we offer! We also appreciate your honest feedback regarding the app's navigation. We're always working to improve the user experience.
Great meetings Great easy to follow plan Too expensive
We're glad you found our plan easy to follow and our meetings great! We understand your concern about the cost.
I have no complaints about the clinician or nutritionist. My only concern is that the response time may be a little too late sometimes.
We appreciate your feedback and are glad to hear about your positive experience with our team. We're actively working to improve our response times.
It is impossible to get someone to answer me. Before I got the shot, you answered quickly. Now no answer. I have been out of my shot and no one would tell me how to renew it. The website said it was sent but it wasn’t. Finally today, they told me how to renew it. I hope it gets here quickly. Very frustrating. I thought you were here to guide us
We appreciate your feedback and sincerely apologize for the frustration and difficulty you experienced in renewing your shot. We understand how important timely communication and guidance are, and we regret that we fell short in this instance. We are always striving to improve our services and your comments are valuable in helping us do so.
We appreciate you acknowledging our communication efforts. We are always working to improve how we connect with our customers.
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