LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!
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Is LoanMart legit?
LoanMart (www.800loanmart.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 55% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff is very polite, professional, and genuinely helpful during the entire loan application process. People really appreciate the quick funding and clear, detailed explanations provided by customer service representatives.
Some reviewers were not happy with extremely high interest rates and daily interest accrual that make loan balances very difficult to clear over time. Customers also experienced aggressive collection phone calls and strict limitations regarding early loan payoffs. Additionally, a few individuals felt quite frustrated by unexpected financial burdens and difficulties reaching support staff when assistance was needed.
Auto-generated from all reviews of this business. For reference only.
The calls are extremely excessive. If your loan is due today they call 2 times that day leave 2 messages and send a email. If you don't pay they call 3 tines leave 3 messages and send a email. Then that's the dat after they do the same and send a letter in the mail. Im trying to pay off the loan soon so I never have to deal with this company again but here's the big part. They charge interest daily so let's say your payment is 300 and you make your payment on time only 10-18 dollars goes to your principal the rest goes to them...so in other words it would take forever to pay off the loan that they provide. I've paid almost 1000 back in 3 months to this company and currently I still owe what they loaned me. How disappointing is that
Reply from LoanMart2026-01-05
Thank you for taking the time to share your LoanMart experience. We understand how frequent communications can feel overwhelming, and we appreciate the opportunity to clarify our servicing process.
Our outreach is intended to provide timely reminders and ensure customers are aware of upcoming or past-due payments, as well as available options to avoid additional fees or negative account impacts. These communications may include a combination of phone calls, voicemail messages, emails, and mailed notices, particularly when a payment becomes due or is missed.
That said, we take customer feedback seriously and continuously review our contact practices to ensure they remain reasonable, compliant, and respectful. If you would like to discuss alternative communication preferences or review options available for your account, we encourage you to contact our Customer Care team so we can assist directly or under separate cover as we are unable to discuss the specifics of your account on this public forum.
This is company everyone needs to stay away from, my wife got a letter in the mail about a loan she never applied for, call to request a copy of the loan application and one Juliotan Breton which claims to be a supervisor said they cannot send us a letter in the mail with the application, requested to speak to his supervisor and he says he does not report to anyone but makes the final decision regarding our request, then asking us to send some email to some fictious email, This company needs to be shut down immediately. Please beware of Loan Mart folks.
Thank you for taking the time to share your experience, Mariela. Could you please reach out to us at [email protected] (please include your name, contact info and any additional details to help catch us up on this issue), so we can properly track and look into this issue. Thanks again for sharing your feedback.
We appreciate you taking the time to review your experience. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. Thanks again for sharing your feedback.
Customer service itself was great , Hector was really helpful and another lady I think her name is Alyssa they were both really patient with all the questions I had. The problem started when my boss and I wrote the restaurants number in my employment letter for verification. When I realized it I called back to let them know the situation. Two representatives told me I could just print out the paper and scratch out the number and add update my employers personal number but it had to be in blue or black pen which I did. I called back and told the representatives I had resubmitted the paper with the correct information. Moments later I received a call from another representative stating that was not allowed and needed to retype everything with correct information which is fine but that should have been said in the first place! The second issue was when they told me the loan amount I was qualified for and told me to wait for a final call to finish everything then 10-15 later they called stating they had “great”news that my loan amount was different upon review. Since they mentioned the word great. I thought I was going to get a greater amount, but it was the total opposite. They reduced my loan amount which is fine if I’m not qualified for it, but that was really stressful and sad to hear. It wasn’t much of a difference. Just $100 reduction. Being that I needed the money for medical emergencies I was very happy with the first amount I was told I was going to receive. So when they told me it was reduced there was nothing great about that, but overall like I mentioned before the representatives were very nice and very attentive. More than anything patient. My recommendation is maybe better training because I know that when my payments are due, I’m not allowed to make “mistakes” like the ones the company employees made.
Reply from LoanMart2025-09-25
We appreciate you taking the time to review your experience with LoanMart. We’re sorry to hear that the loan process was a bit cumbersome for you. Our apologies for any miscommunication and thank you for bringing this to our attention.
⭐☆☆☆☆ "Complete Waste of Time"
I put in way too much time and effort here only to be nitpicked at every turn. I bent like a pretzel trying to meet their requirements, but in the end I realized I’d be better off with another company. My 2012 Toyota Tacoma is worth way more than the $4,000 loan I was asking for, yet they acted like they were doing me a favor.
What really turned me off was how nonchalant they were about losing me as a customer. My assigned agent (Nam) hid behind colleagues who acted clueless, calls weren’t returned, and some even sounded like they were half-asleep on the phone. Overall, just a nightmare experience.
I had my son 2 months early I am going back and forth to a hospital to deal with my son being in the NICU who is currently 4 days old on all types of machines due to being born early I’m frustrated I’m fed up and I’m tired of the insensitivity I have dealt with throughout my pregnancy the stress and now my son is here early due to stress and I get a call today while I’m visiting my baby after making a partial payment of the only money I had from my hospital bed I’m very disgusted with loan Mart and I pray none of you ever have to deal with having a child earlier and constantly having someone threaten to take the only form of transportation you have to get to child
So far it’s been a great experience. We had some difficulties getting the loan through exactly when we needed it, but it was documents on our end that were still processing through dmv holding it up. Sui Murphy went above and beyond helping to get this through during a crucial time for us, when sometimes the call center can be difficult try to get through to someone who can manage your case and get their email while you’re on the phone with them. The call center process can be somewhat difficult but if you get one of the loan managers like Sui and get their email it makes for a much smoother process.
Can’t comment on the pay back process or anything on that end yet. But getting the loan through and into our account was a priority for them and they helped us through each step even though we were under stress and maybe not being as patient as we could have been.
Well got to admit that LoanMart is one hell of a company. Got some really smart people there. I was trying to get a 2k loan and I was putting my 2016 titan XD Platinum reserve fully loaded 99775 miles on it that’s paid off. As collateral. I also showed proof of incme of 49k this year. Resale value of my truck is $16234. I was denied because there was no deposit made in last 30 days. I don’t get paid like like that. I get paid when the jobs done and that could be up to 3, to 6 months but its a lot when the check is cut. I tried to explain it to him, but I guess they just couldn’t take it in or comprehend what I was trying to say . So I was denied. I guess some people can do math and others don’t have a clue. Let’s see… 16k truck on a 2k loan. I guess they think that’s a loss for them. Don’t waist your time. Go somewhere else.
Oh Mrs Murphy and the team at loanmart was really so helpful they really help me out after everything that happened with me very friendly very helpful got me the loan I'm able to repay with no problem thanks so much I recommend this company to all who needs a little help
They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as they promised world class company so far they back up I have bad credit they where the only ones too help everyone shut me down ty so much
My experience was perfect, Valeria was very helpful and kind. It is stressful seeking a loan and everyone I spoke to made it really easy and I felt very comfortable with the process. I would highly recommend LoanMart if you are in need of a loan that is simple and quick!
Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth
Thank you for taking the time to share your experience, Kimberly. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to being your financial resource again in the future.
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