Duke
Duke, who worked with me made it easy to resolve the issue quickly.
About AC Infinity
Data updated- Website
- www.acinfinity.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/14)
Do you own AC Infinity? Claim this profile for free and start replying to reviews.
About this business
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
Written by the business, not verified by us.Is AC Infinity legit?
AC Infinity (www.acinfinity.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and fast customer service when resolving technical issues or processing warranty replacements smoothly. Many people deeply appreciate the high quality, reliability, and overall performance of the cultivation equipment and gear they purchase. Some reviewers were not happy with certain product designs, sensor limitations, and occasional quality control issues involving hardware components. A few consumers also mentioned experiencing severe difficulties with unhelpful support interactions or defective items breaking down quickly during use. Despite these challenges, most buyers remain loyal to the brand due to overall dependable equipment.
Auto-generated from all reviews of this business. For reference only.What people say
What made my experience great
What made my experience great? The fact my communications was with a real person. My expectations was exceeded exponentially by the fact my Terraform 7 issue was correctly diagnosed and verified. Because of Desire, I have a new unit on the way, all under 48hrs. About 24 of those 48 hours was me procrastinating on providing proper technical information. "Bassdropkeys on Youtube" is absolutely correct in saying that AC Infinity has top-tier customer service. 👏
World class no.1 Ventilation 🏆
World class no.1 Ventilation 🏆 My last T6 inline fan has run more or less 365,24/7 for more than 3 years with no complaints.So i Bought 4 new S6 inline fans and the AI+ Controller 😁 Honestly it made me feel so happy, because now i dont have to worry about a thing.It all runs automatic 😁😁😁 When i set that humidity to 65% and pressed confirm, i was so grateful to see it starts and stops to keep it at 65%. It just works perfect ! Thanks a lot for a Quality product AC 💪 Im gonna make world class 🍅 now 😛
Vent replacement
I ordered a humidity dome that arrived with one of the vents broken. I inquired about ordering a replacement and Nick is sending one free of charge. Very fast and friendly service. Thank you.
Not only does AC Infinity produce the…
Not only does AC Infinity produce the absolute highest quality devices and accessories, they're customer service is outstanding. Hassle free returns, and you can quit shopping around for better products because I promise you will never find any. I own 3 full tents packed with the best gear ac infinity offers. I won't waste money anywhere else.
Good customer service as always
Good customer service as always. I've been a customer for a while now, at first customer service wasnt great, really seems to have turned a corner. Every interaction has been great now. Excellent job. Also, can we get a drying preset function for controller ai for equipment profiles and way to save our grow information (presets and names) for easy recall? I have different VPD or humidity metrics that I like for different stages of plant development. Thanks! :-)
Ac infinity customer service is the…
Ac infinity customer service is the best Can’t beat it
Easy Peezy
I had limited information and my communication skills are not the best, but even this being the case, they took care of me with a replacement promptly and professionally, I could not recommend a better company in today’s cannabis market
This may work for a 1 by 1 tent but I…
This may work for a 1 by 1 tent but I bought one for my 4by4 and one for my 5by5 and the only difference I seen was a raise in temperature. Just another ac infinity botched idea.
AC Infinity is top notch when it comes…
AC Infinity is top notch when it comes to growing technology. The Customer Service is second to none. I would recommend this awesome technology company to whom is ready to take the second step in serious growing.
Very fast and helpful customer service
I have never as a customer had better…
I have never as a customer had better customer service anywhere! Thank you to Desire and AC Infinity for knocking it out of the park. I AM SO THANKFUL FOR YOU AND YOUR TEAM!!
I had a great experience with AC…
I had a great experience with AC Infinity’s customer support and wanted to give a shoutout to Nick for going above and beyond. I ran into an issue with a UIS wireless transmitter where the numbers weren’t matching correctly. I reached out to support, and Nick handled everything quickly and professionally. He understood the problem right away and made the process easy—no back-and-forth or hassle. Best part: they sent me out a brand new 2-pack replacement, which completely resolved the issue. It’s rare to get this level of responsive and customer-focused service these days. Really impressed with how AC Infinity stands behind their products. Highly recommend.
Fast response time
Fast response time. Customer service was beyond easy to deal with. Zero fuss or headache. Great machine and glad that my issue could be resolved quickly.
Responsive customer service!
Responsive customer service! I have used their products for several years without issue, so this is my first interaction with their support. CS answered promptly and had a replacement issued the same day.
THIS IS WHAT I AM TALKING ABOUT!!!!
THIS IS WHAT I AM TALKING ABOUT!!!!! I have been on the sales/retail industry for 45 years THIS is customer service! You don't seit very much anymore. Have a problem with something you bought at Ac Infinity, NO PROBLEM. I'M glad I made the right decision buying from Ac.
Great Customer service,
excellent service
Fast and courteous service and easy returns or replacements and the way you stand by your products is what brings me back to AC Infinity every time
Awsome company!
Great products and great service!
Bait & switch marketing practices
I've had some good AC Infinity products & some real bad ones. Their basic fans & filters have worked well & the new tent design is a big improvement over the old one. But most of their products rarely live up to the hype. Recently, I pre-ordered & purchased a Spectron 3 camera from AC Infinity. When it arrived, the camera couldn't perform even close to the claims made by the company. To make matters worse the company decided to plaster their name & logo on every photo & video taken. That logo cannot be removed from your pictures. But, AC Infinity has altered the photos on their website. None of the website photos of their camera show their name & logo in the picture. That has been removed from their photos. Their marketing department can see how ugly that name & logo looks, so they removed it from the pictures on their website, but the consumer doesn't have that option. That's the old bait & switch trick used to deceive customers. Any company that thinks that's an acceptable practice, isn't a company anyone should trust. When people get deceived by companies like this, filing a complaint with the Attorney General in the State the business operates (AC Infinity is based in California) can often be quite helpful. It'll take a little time to resolve disputes, but I've found that action can be quite helpful in fixing problems the company won't address. I hope others don't have to deal with the same problems I have from getting conned by AC Infinity's marketing tactics.
VIVOSUN
AC Infinity Europe
Spider Farmer
PuppyPad
WebstaurantStore
Kika Usa
Alevia
Nexlife