AC Infinity stood behind the warranty
AC Infinity stood behind the warranty Customer Service was great (Marissa) ThanksvI really appreciate you all!
About AC Infinity
Data updated- Website
- www.acinfinity.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/14)
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About this business
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
Written by the business, not verified by us.Is AC Infinity legit?
AC Infinity (www.acinfinity.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and fast customer service when resolving technical issues or processing warranty replacements smoothly. Many people deeply appreciate the high quality, reliability, and overall performance of the cultivation equipment and gear they purchase. Some reviewers were not happy with certain product designs, sensor limitations, and occasional quality control issues involving hardware components. A few consumers also mentioned experiencing severe difficulties with unhelpful support interactions or defective items breaking down quickly during use. Despite these challenges, most buyers remain loyal to the brand due to overall dependable equipment.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic customer service
Fantastic customer service, very easy Warranty submission. AC Infinity is a wonderful company!
The best customer service in the industry!!
Had an issue and was handled immediately!! Superb communication and extremely cooperative! Hands on help with your issues!! I will always highly recommend ac infinity!!
AC Infinity is just the best
AC Infinity is just the best. Great quality and great service. Recently, I had a Thermoforge that conked out on me. It was a little bit outside the 2-year warranty but they were willing to make an exception and get a replacement sent out. These guys are the best!
Nick was excellent
Nick was excellent. Answered my questions in a very timely manner. I could not ask for better service thank you so much. AC Infiniti. I so appreciate it. and a special thank you to Nick. You’re awesome.
Impeccable customer service!
Ac Infinity always gets back to me quickly whenever I have had an issue, which is greatly appreciated. This time, Andre helped me with my warranty, and is just one of the reasons I love AC Infinity. I love their products and will always try to use them over the competitors.
Terrible support
Hassle free support is on the website, that statement is a joke! My issue is still not resolved and from the looks of things the item I returned is lost.
great customer service
Amazing customer service had issues…
Amazing customer service had issues with 2 of 6in ac infinity fans they sent replacement asap everything I buy from now on will be from them
Top notch products and just as great if…
Top notch products and just as great if not better with their customer service. My oscillating cloudray fan stopped oscillating. I emailed them. They emailed back within a couple minutes. All I had to do was take a video of the problem and email it back to them and a couple mins later another email I received with a new fan on the way. Ac infinity is the best.
Terraform 8 Issues
We all know that equipment will fail, and having a good support team to diagnose and fix problems is key to a business's success. Every instance I have had to communicate with AC Infinity has been a very positive, straightforward experience, with results that do not hesitate to take care of the customer. Keep up the great work!
Absolutely horrible company
Absolutely horrible company! Their servers go down for 3 days, kills personally 2 of my grows and 100s of others. No public announcements, not even a we are sorry. Then when people complain or ask questions on their public media pages, they get deleted and the user is banned. Further more. Their customer service is a complete joke! When trying to ask questions about a setup suggestion they have given you, they just back track and tell you to buy the bigger model when they cant answer your question and on top of it all, wont even tell us the stats of the models! Below is a email back and forth.. AC: "I would like to inform you that the hydrone 5 is designed for the size you currently have. Now it’s capable of pulling moisture out to hit below 50% RH in principle, especially if you dial in the right settings and control it intelligently. I hope this helps and if you have any other questions don't hesitate to reach out." Me: ""right settings and control it intelligently" Can you be more specific? Once I have the hydrone 5 I will have a full AC Infinity system, including an AI+ controller. Week 6 of flower specific for example?" AC: "Based on your setup, I would recommend canceling the order for the Hydrone 5 as it may struggle to perform effectively in your environment. Instead, the Hydrone 7 would be a better fit since it offers more powerful moisture control. Please let me know if you would like to proceed with the cancellation." Nothing but product pushers that could care less about helping anyone. Sad to say but... Vivosun isn't looking half bad anymore.
Ratcheting rope for my grow lights issue
Kenny took care of my ratchet rope for my grow lights issue right away and already sent replacement part on its way to me!!!!! Would highly recommend doing business with them!!!!!! Thank you again!!!!! Richard
5 minutes for resolve.
5 minutes after submitting a customer service ticket for an item that stopped working after 3 months, received a reply and was able to furnish the necessary information within 5 minutes after that to get the replacement product in transit. Fantastic experience, fantastic company.
Nick was very fast and resolving where…
Nick was very fast and resolving where I was not getting my order on my account because I was doing it under a guest. lol thank you so much again Nick and AC Infinity
A company that stands by their warranty
Ashley the customer service representative was very helpful and she sent a replacement right away. It was a very smooth and positive experience. They have my continuous support and we will be doing business in the near future.
⭐ 1 Star Review
⭐ 1 Star Review – AC Infinity Terraform 8 I purchased the AC Infinity Terraform 8 climate control system and unfortunately it has been a very frustrating experience. The unit freezes up and becomes completely unresponsive, and the buttons stop working. I sent AC Infinity multiple videos showing the issue happening on three separate occasions, clearly demonstrating that the system is malfunctioning. Instead of replacing the unit or offering a reasonable solution, their response was that I need to purchase a brand-new unit first and ship the defective one back so they can determine if it is actually defective. That policy makes absolutely no sense. As a customer, I already spent a significant amount of money on this system and provided clear video evidence of the problem. Requiring me to buy another unit just to prove the first one is defective is unreasonable and puts all the burden on the customer. For a company that markets itself as a premium grow equipment manufacturer, this level of support is extremely disappointing. The product may work when it works, but if you run into a problem, don’t expect an easy resolution. Based on my experience, I cannot recommend the Terraform system or their warranty process.
Hello AC Infinity Team,
Hello AC Infinity Team, I just wanted to take a moment to thank you for the outstanding customer service I recently received. The way your team handled my order issue—canceling it promptly and allowing me to reorder without hassle—was incredibly efficient and professional. It made what could have been a frustrating situation completely seamless. It’s refreshing to deal with a company that responds quickly and takes care of things without unnecessary complications. I really appreciate the support and look forward to continuing to use your products. Thanks again for the excellent service. Best regards, Shannon Malmquist
My light went out during my grow and…
My light went out during my grow and customer service was great with replacing my broke light
Great products Good support
Great products. Good support. Quick and easy warranty claims.
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