Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
Written by the business, not verified by us.AC Infinity (www.acinfinity.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and fast customer service when resolving technical issues or processing warranty replacements smoothly. Many people deeply appreciate the high quality, reliability, and overall performance of the cultivation equipment and gear they purchase. Some reviewers were not happy with certain product designs, sensor limitations, and occasional quality control issues involving hardware components. A few consumers also mentioned experiencing severe difficulties with unhelpful support interactions or defective items breaking down quickly during use. Despite these challenges, most buyers remain loyal to the brand due to overall dependable equipment.
Auto-generated from all reviews of this business. For reference only.Alex was excellent he helped me with my humidifier helped me factory rest and troubleshooting. Taught me something new and got even more in depth with the setting to try and figure out what was going on unfortunately it was a product issue or I’m sure he would have helped fix it…he definitely deserves a RAISE !! Thanks Alex and ac infinity
Vanessa was very helpful. She went thru trouble shooting with me and was able to fix multiple issues. She was easy to understand and clearly understood how to operate equipment correctly.
Ordered a terraform 8 ac system from this company, waited several weeks for it to arrive. When it arrived the box and packaging was severely damaged and items missing from the box. I immediately called ac infinity who informed me that I would need to send the unit back to them for inspection before receiving a replacement or refund. The box is so destroyed that I can't even use it to send the ac back in forcing me to spend more money on packaging or keep a machine that is missing items and most likely damaged. This company was more concerned about me sending photos so they could file a claim with the shipper to get THEIR miney back from the shipper then about me their customer! Why would they not immediately ship a new machine out then I could use the box to return the damaged machine. All this after waiting weeks to recieve it. Horrible customer service in my opinion.
Top notch support and consideration of customers.
Great customer service. TERRIBLE engineering and product design. They sell a temp/hum sensor(comes with controller), a CO2 sensor, and a hydro sensor but only have 2 sensor ports on the controller...FAIL! Customer services answer..."they're working on a splitter for the sensor port." So it's a known issue but they don't inform potential customers...FAIL. Sorry ACI, you suck and I guess I do too for assuming you sell products that work like advertised.
Very helpfull and took care of every issue I had
Great Company, great products, FANTASTIC Warranty AND Customer Service! TWO year warranty on their products and they are FAST to respond to any problems. I had a unit failure with my remote on my inline duct fan 21 months after installed - 48 hours after I made contact and provided the needed info they had my free replacement shipped out to me! That is FANTASTIC Customer Service. AC Infinity is an A++++ Company to deal with.
AC Infinity have been very responsive to all my questions and have dealt with any issues promptly. I use their inline fans and ducting for my airbrushing booth and it has been a game changer.
AC Infinity does everything well. The customer service is great. They have great products. They’re well-made and they also stand behind what they sell. Great job. Keep doing what you’re doing. Thanks again.
Their customer service is horrible. My packages were not delivered I'm out 200 dollars and what does the item actually cost them to make. Stupid people making stupid business decisions. I canceled a 2000 dollor order because they are too cheap to make good on something undelivered and I can't do anything about it Think twice before you order you may not get you package like me and still get stuck with the bill
Ashley is one Outstanding Customer Service Rep. I have been having some problems, and she got right on it and took care of everything for me. All I can say is, You Rock Ashley. For taken care of this for me.
Polite, helpful, and quick response. Thank you Marissa!
Above and beyond customer service and satisfaction. I was in a pickle. Support answered my email extremely fast and ensured I was a satisfied customer.
Awesome service and response I realized I made the wrong order and they have taken care of me sending it back and refunding so I can get what I actually need, sometimes I get ahead myself lol but thanks ac infinity
AC Infinity has genuinely great customer service. I’ve run into issues with their products before, but only after a lot of use. Every time something came up, they handled it quickly and shipped me a replacement within just a couple of days.
The AC Infinity representative was Vanessa she was very knowledgeable and helpful and called me back and stayed on the phone with me until problem was resolved.
Vanessa and team was so helpful I. Walking me through the challenges I had with a piece of equipment. They seamlessly processed my warranty and never made suggestions to ensure I maintain a quality grow. Couldn’t have done this without them. Thanks y’all!
Worse customer service ever company doesn’t care about its customers only cares about the money they can extract from them. Greed on full display. If you do have any issues don’t expect to be treated with anything but GREED.
My experience with Alex in customer service was a reflection of the vibe I get from AC Infinity. Alex listened intently and took action that was above and beyond my expectations. With a gentle character and thoughtful responses Alex provided the best customer service I have ever experienced so far. That man has made me a spokesman for AC Infinity and the product line. These are real people looking to solve their fellow mans problems.
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