Incredible customer service thank you…
Incredible customer service thank you Brittany!
About AC Infinity
Data updated- Website
- www.acinfinity.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/14)
Do you own AC Infinity? Claim this profile for free and start replying to reviews.
About this business
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
Written by the business, not verified by us.Is AC Infinity legit?
AC Infinity (www.acinfinity.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and fast customer service when resolving technical issues or processing warranty replacements smoothly. Many people deeply appreciate the high quality, reliability, and overall performance of the cultivation equipment and gear they purchase. Some reviewers were not happy with certain product designs, sensor limitations, and occasional quality control issues involving hardware components. A few consumers also mentioned experiencing severe difficulties with unhelpful support interactions or defective items breaking down quickly during use. Despite these challenges, most buyers remain loyal to the brand due to overall dependable equipment.
Auto-generated from all reviews of this business. For reference only.What people say
I won some grow equipment from Highigan
I won some grow equipment from Highigan, my favorite streamers and one of the fans clips came broke, once I found the info they needed they pretty much instantly processed and shipped my new clip. Im pretty sure it was broken in transit so I dont blame ac for anything, I am super pleased with my tent, ai control, light, exhaust and fans they all seem to be of high quality and easy to install. A/C Infinity will be my go to grow equipment supplier from now on. Thank you.
Great customer service
Had an issue after a year of use and they honored their 2 year warranty no trouble at all!
I love the line of ac infinity…
I love the line of ac infinity products, and when I encountered a problem with my fan they were easy to contact and helpful in diagnosing the problem.
Amazing customer service
Quick response, no fluff, no loose ends, took care of me very quickly and conveniently! 5 stars!
I had ordered some fans from AC…
I had ordered some fans from AC Infinity off Amazon and they were a little bit defective. Nick, the agent that took care of me was prompt and handled the issue and they stuck to their warranty without any issues. That is why I will always choose AC Infinity.
Quality
I have to admit didn't know much about the company but I glad i found them i order the t8 model with rear exhaust couldn't be happier.
Great customer service
Great customer service! My device was malfunctioning and Nathan helped me take advantage of my warranty and get a new device shipped to me fast!
I have been dealing with Ashley for…
I have been dealing with Ashley for more than 6 months and she has been patient and very responsive. Wish all customers support team were like her.
AC Infinity products…
I have been using AC Infinity products for years and the one time I had an issue they resolved it no questions asked. This is what great customer service and product warranty looks like. I will continue using their products and encourage you to do the same.
Stellar Customer Support
I received a heating mat, Suncore A5, from AC Infinity and plugged it in to start my germination. Upon doing so, I heard a buzzing noise coming from the heat dial. I tried plugging it into different outlets and changing the dial settings. It continued to buzz. I contacted AC Infinity late in the evening, and within 24 hours, I did not just receive a reply, but a replacement order had already been put in place. Desire with AC Infinity immediately took care of the situation and also without hesitation said the dial should not be doing this. This interaction alone will have me being a continued customer for AC Infinity. A brand that stands for quality, and customer satisfaction. I am very happy with their customer service.
AC Infinity has the best customer…
AC Infinity has the best customer service by far!
My recently purchased T5 was showing…
My recently purchased T5 was showing signs of performance issues last evening. This morning I reached out to both Gabriel and Ashley and they both went above and beyond to have a replacement device sent out within an hour. I'm not new to ACI, however, when I do have any problems, which is usually rare, I know I can always count on ACI staff to follow through with advise or assist in fixing the problem as fast as possible. I feel like I'm their only customer and it feels great. -A devoted ACI loyalist
Great Customer Service
It was easy to submit my warranty claim on the website and they responded very quickly and sent me a replacement unit.
I’m really pleased with AC Infinity’s support…
I’m really pleased with AC Infinity’s support - not only was it easy to reach a live person, but they were knowledgeable with their product, ran me quickly through some troubleshooting, and sent a same day replacement while their IT team sorts out why my original unit isn’t working properly. Wish everyone had such friendly live support staff…
Great help!
Ashley helped me out and I was extremely satisfied with the assistance.
Excellent customer support!
Yasmin, as with ALL of the support staff at AC Infinity, was professional and efficient in resolving my problem. AC Infinity is an exceptional company, producing excellent products that I truly enjoy using. I sound like AI, but this is legit feedback! I will return again and again! Thank you! Clay
i was sent the the wrong tent and a c…
i was sent the the wrong tent and a c infinity came through with the right one within days of notification the service is awsome
Good looking product that dosen't last
The branding is to the roof, product feel quality and good looking. However I had a negative experience related to reliability. I purchased a rackmount 2U fan panel, which worked a bit shy of 2 years overall. Before the end of the 1st year, one (out of 4 fans) stopped working, they gradually stopped working one after the other, lasting less than 2 years. For the premium they charge, I was expecting at least 5 years of longivity. I hope they improve their product quality, they look great but can't purchase again since less than 2 years really make this product unaffordable and complete e-waste. Thank you for your time.
Where'd their heavily edited on site reviews go?
Went from not posting negative product reviews on their site, to scrubbing reviews entirely off their site. Their equipment is overpriced low end trash from china, their controllers are programmed with limitations that make absolutely no sense. Their UIs plug is a fire hazard. When I wrote them to inform them that their product was a safety hazard, their response was essentially "plug it back in and prove it." Horrible, dishonest company with very mediocre products.
VIVOSUN
AC Infinity Europe
Spider Farmer
PuppyPad
WebstaurantStore
Kika Usa
Alevia
Nexlife