Good app
Good app, easy refund for a duplicate booking, easy to book attractions
About CityPASS®
Data updated- Website
- www.citypass.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 83% (5/6)
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About this business
Visit citypass.com/reviews for over 70,000 up-to-date, verified customer reviews and recommendations.
Written by the business, not verified by us.Is CityPASS® legit?
CityPASS® (www.citypass.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently mention that the digital passes are extremely easy to use, highly convenient, and provide fantastic value for money compared to purchasing individual attraction tickets. Consumers also appreciate being able to securely book visits in advance, easily skip long queues at major tourist destinations, and smoothly modify their reservations whenever needed. However, some people mentioned encountering extra charges or unexpected financial costs at certain venues during their travels. Reviewers noted that paying additional money for specific upgrades or services made certain experiences less budget-friendly than initially anticipated.
Auto-generated from all reviews of this business. For reference only.What people say
Priority entry was given to us when we…
Priority entry was given to us when we used this pass.
Great experience
Visited CN tower, aquarium, ROM and city cruise. Very easy to make and modify reservations. Saving a lot of time and cost.
It was a great experience to visit…
It was a great experience to visit these attractions in Toronto CN Tower Aquarium Toronto Zoo Casa Loma Cruise My family enjoyed all the attractions
The Toronto City pass
The Toronto city pass was very useful for avoiding queues and in my case the selection of 5 places to visit was easy. Good value for money and ease of using the e tickets.
Premium value, moderate cost.
The variety and quality of choices that City Pass offered us was great. We utilized our full options and if we would have more time we would have purchased another City Pass to check out the other options. Anytime I travel I will check out City Pass in the city that I visit. Well worth the savings, premium value, moderate cost.
City Pass is great
City Pass is great. Offers good flexibility and using the app makes it easy to book your chosen experience. Used it twice in two different cities and it really boosted our vacation.
For anyone having second thoughts about…
For anyone having second thoughts about buying the pass, do it. It’s totally worth every penny. You really save money and enjoy more attractions. Btw download the app and buy the pass online it’s hassle free
Everything worked
Everything worked, easily
Amazing experience with CityPASS in NYC!
Everything was perfect! easy to choose/change.
Being my first time in New York I had…
Being my first time in New York I had to reschedule appointments for attractions and through the app it was so simple and easy.
The Seattle City Pass was great value…
The Seattle City Pass was great value especially as we purchased it as half price. We did 5 attractions over the 9 days and it still saved us money. It was easy to use and the visitors information for each place was useful.
For cn tower top view visit and Royal Ontario musseum timing
For cn tower top view visit, I booked time slot on July 1st 7.15 pm and went there by around 8.15 due to traffic, bu t then I went there to ask for time change to come back by next day , but can tower employees denied for tomorrow and they say you have to attend it today, so we went there top by that time everything was very dark and night started, so our family were very much disappointed, I heard all other pass if we missed that time we can use it within e year any time , but because of that cn tower employees we went upstairs at the night time , also in Royal Ontario musseum they denied to go to all the floors they started evacuate by 5.15 itself also we didn't went to all the floors, that security should say that it contains 4 floors there won't be enough time when we visit by 4.30, but no body informed that they will close it by 5.30, that also very sad we didn't went to 2(partially),3,4 floors , please refund us or allow us to revisit with the same process, thanks for asking this.
Reply from CityPASS®2026-08-11
Hello, We're very sorry that CN Tower wasn't able to accommodate your rebooking request. They do allow rebookings right up until the time of your reservation (which you can do in the My CityPASS app). They may not have been able to rescedule your reservation if your time had already passed, as they don't allow modifications to reservation times in the past. You can find hours and schedules for each attraction on our website and in our app. ROM is open Tue-Sun 10am-5:30pm, with last entry 45 minutes before close.
GET A CityPass!!!
The CityPass was great for our trip to NYC. It offered all of the places we wanted to see and we covered a lot of ground and it was very easy to use! I highly recommend CityPass!
Worth it and it is hassle free.
Great experience, you get to save money. its fast and hassle free. No stress one of the best things you can come across.
CityPass a plus in NYC
CityPass worked well for us during our recent trip to New York City. There were no glitches, the savings vs purchasing separate admissions was significant and the passes were all at our fingertips in Apple Wallet. The events included were all top-notch and well worth the investment of time and money. We would use CityPass again in our travels.
Really Great Value
I purchased a City pass for Chicago for my husband and my eight year-old grandson. We visited the shedd aquarium Museum of science and industry Field Museum and took a boat ride on the Chicago river. I’ve booked the Chicago river cruise for 7pmand it worked out perfect. We got to see the sunset and it wasn’t so hot. My grandson loved the museum of science and industry so much that we actually went back on another day, it turned out to be Fourth of July and no one was there so it was great. I found the city pass to be a great bargain. I love the fact that we could book our reservations through the city pass. It was very informative about each of the locations so we were able to choose the best ones I always buy Chicago city pass. I think it’s a wonderful value.
Great value
Great value. I would not have thought about visiting the Natural History Museum and Intrepid had I not bought Citi Pass. I liked the fact that you could make changes before a ticket was used, if needed.
very useful tool
very useful tool. we had the possibility to plan in advance what we would like to see in the city and save also quite a lot of money, buying the tickets in advance. no issue at all in all the locations we decided to see; the tickets were very reliable. to do again!
CityPass Rocks!
So glad we used a CityPass! It saved us so much and we got to do everything we wanted to do in Chicago! It was my kids first time in Chicago and they had a blast. Totally worth it to use CityPass - no issues and a fabulous time!
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