184 reviews
Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.Flexible coverage for all facets of life abroad, including:Worldwide Car InsurancePersonal Property InsuranceHealth InsuranceLife InsuranceDisability InsuranceSee All Personal Insurance OptionsBusiness InsuranceOur team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.Serving Our Customers the Gallagher WayHow do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.LocationsWashington, DC1220 L Street NW, Suite 1200Washington, DC 20005P: +1.800.872.0067 or [email protected], UKThe Walbrook Building25 WalbrookLondon, UK EC4N 8AWP: +44(0) 33 0099 [email protected], IrelandAlexandra House15 Parkgate Street,Dublin 8,D08 W866, IrelandP: International: +353 1 9645098, In Ireland: [email protected] 243.01World Trade Center6 Bayside RoadGibraltar, GX11 1AAP: +00350 54716000 [email protected]
Written by the business, not verified by us.Clements Worldwide, a Gallagher Company (www.clements.com) has a 4.8 out of 5 rating on OK.one, based on 184 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, prompt, and supportive when arranging various insurance policies. People genuinely appreciate the incredibly quick response times and very reasonable rates, making the entire customer onboarding process remarkably smooth, transparent, and completely reliable. However, some reviewers were not happy with the customer support, mentioning slow communication, unhelpful interactions, and very delayed replies. A few other people also felt that certain renewals or specific property policies came with unexpectedly high costs, unwanted coverage changes, or rigid terms that required persistent follow-up.
Auto-generated from all reviews of this business. For reference only.Very efficient, easy, and nice to deal with. Francesca was extremly helpful.
Mohamad, it’s great to hear that the experience felt smooth and straightforward for you. We’re glad Francesca was so helpful and made everything easy to navigate along the way. We appreciate you choosing us. Gallagher, formerly Clements
My residential address indicated ion the policy document is not correct and needs to be amended
Ms Jean, thank you for flagging this. We’ve shared your note with our support team so they can review the address detail and help make sure your policy reflects the correct information. We appreciate you bringing it to our attention and helping us keep everything accurate. Gallagher, formerly Clements
Service is quick and accurate and very satisfactory.
Scot, it’s great to hear how smoothly everything came together for you. Thank you for choosing us. Gallagher, formerly Clements
Super easy and quick to work with! Elicia Svoboda was incredibly helpful and responsive.
Steffany, feedback like this really makes us smile. It’s wonderful to hear how easy and efficient the experience felt, and that Elicia’s responsiveness and support stood out so clearly. She truly embodies the care and dedication our team strives to deliver every day. Thank you for taking the time to share this. Gallagher, formerly Clements
Super easy to get a live person who was knowledgeable and fast--Thank you!
David, getting quick access to a real person makes all the difference, and we’re glad that stood out for you. It’s great to hear our team was knowledgeable and able to move fast when you needed support. We appreciate you taking the time to share this. Gallagher, formerly Clements
Perfect service, they expedite my insurance and everything went smooth. Excellent customer service.
Alejandro, we’re glad everything came together smoothly for you. Many of our clients need coverage on very short timelines, and our team is experienced at assessing situations quickly and putting the right protection in place without unnecessary delays. It’s great to hear that level of responsiveness and care made a difference for you. Thanks for choosing us. Gallagher, formerly Clements
Eddie, so glad to see this great review and know that our team provided you with prompt service. Thank you for choosing us for your insurance needs. Gallagher, formerly Clements
They were able to answer my questions and helped me in regards to my policy.
We are happy that you had such a good experience with our team. They have many years of experience helping with many different international relocation scenarios and are very good at finding the best solutions quickly. Thank you for choosing us. Gallagher, formerly Clements
Great service, minimal wait on the phone.
Thank you, Martin. We aim to provide quick and high quality service and it's great to hear about your experience. We appreciate you trusting us with your international insurance needs. Gallagher, formerly Clements
STAFF was effective; Customer service -> please, a kind request is about sending to me an alarm about the incoming request to pay an installment of the contract
GIUGIU, we appreciate you taking the time to share both your experience and your suggestion. It’s great to hear the team was effective, and thank you for calling out the reminder about installment notifications. I’ve passed your request along to our team. Your feedback helps us continue improving our service - thank you. Gallagher, formerly Clements
I have just renewed my insurance policy with Clemens and got stellar service from Francesca. Quick and competent customer support.
Hakan, it’s great to hear your renewal went so smoothly. We’re glad Francesca could provide quick, capable support and make the process easy to navigate. We appreciate you choosing us. Gallagher, formerly Clements
Very respectful and knowledgeable!! Very responsive to my needs for coverage!
Eduardo, it’s great to know our team made you feel well supported. Being respectful, responsive, and taking the time to understand coverage needs is exactly what we aim for with every client. We appreciate the positive feedback and thank you for placing your trust with us. Gallagher, formerly Clements
That’s great to hear. We’re glad the experience felt smooth and helpful, and that our team could provide the clarity you were looking for along the way. Making insurance easy to understand while helping clients find the right coverage at the best price is always our goal. We appreciate you choosing us. Gallagher, formerly Clements
Good, quick responses to my requests.
Cristoph, it’s good to know your requests were handled promptly and without back‑and‑forth. Being responsive and easy to reach is something our team takes seriously, and we’re glad that made a difference for you. We appreciate you taking the time to leave this feedback. Gallagher, formerly Clements
I regret switching to Clement’s Worldwide for my car insurance. The lack of basic infrastructure should have been a red flag from the start—there is no online portal to upload documents, track claims, or even make payments. Everything is handled through long, disorganized email threads. I was recently involved in an accident in Italy, and the claims process has been extremely frustrating. Communication is slow and inconsistent, often taking several days just to receive a response. I even requested a phone call to discuss my claim and never received one. Meanwhile, my car is sitting in a tow yard accumulating daily storage fees, and I’ve been told the claim could take 30–40 days to process. That’s a long time to wait with zero support or urgency from the insurance company. For comparison, my previous provider handled a similar situation quickly and professionally—my claim was resolved within a week, and I was provided with a rental car during that time. I switched to save money, but this experience has made it clear: you get what you pay for. I would not recommend Clement’s Worldwide based on the lack of responsiveness, poor communication, and inefficient claims process.
We’re very sorry for the frustration this situation has caused and understand how difficult it is to wait while your vehicle remains in storage. Auto claims in Italy can unfortunately take longer than many clients expect, particularly when liability is disputed. In this case, the insurer handling the motor policy must first receive and review the official police report before responsibility can be determined. That report is a required step for the involved insurers to exchange documentation and move the claim forward, which is what drives the 30–40 day timeframe you were advised of. Our role is to support and guide clients through this process and step in where possible once the primary insurer’s position is clear. We appreciate you sharing this feedback, and it has been passed on internally to help improve communication and clarity moving forward. Gallagher, formerly Clements
I had an absolutely wonderful experience dealing with Clements Worldwide, specifically with Federica Bonavota. Federica was truly exceptional, making the process of securing our car insurance policy extremely quick and easy. She was extremely fast in all her responses and incredibly attentive and helpful throughout our entire exchange. It was clear she was dedicated to providing great support. If you are looking for an international insurance specialist who is professional, efficient, and genuinely helpful, I highly recommend reaching out to Federica. Thank you for the excellent service!
Paulo, your kind words truly mean a lot to us. It’s wonderful to hear how smoothly everything came together and that Federica made the process of getting car insurance feel quick, attentive, and easy from start to finish. Your recommendation is the highest compliment. Thank you for trusting us with your insurance needs. Gallagher, formerly Clements
Ms. Bonovota was such an incredible help in making this crucial decision a reality for me. Every interaction was handled expertly and professionally and every inquiry was answered. Despite an unfortunate IT issue, she communicated timely updates and was able to complete the insurance ahead of expectation. Thanks again!!
Hi Lamar, it’s great to hear how well supported you felt throughout such an important decision. We’re glad Francesca’s expertise and professionalism made each step clear, and that her timely updates helped keep things moving smoothly even when an unexpected system issue came up. Making sure clients feel informed, confident, and well looked after is exactly what our team strives for. Thank you for choosing us. Gallagher, formerly Clements
Great to know your experience felt smooth and well handled. Our team works hard to stay responsive and efficient while helping clients find the right coverage and we’re glad that came through for you. Thank you for choosing us. Gallagher, formerly Clements
The Notary was kind and efficient, got the job done quickly
Mr G, it’s great to hear everything moved along well for you. We’re glad the support was courteous and efficient, helping wrap things up without delay. Making the process straightforward and well coordinated is always our goal. Thank you for choosing us. Gallagher, formerly Clements
They are very flexible and easy to work with. Great customer service. Quick response to inquiries.
Dear Cecilia, it’s great to hear how easy and accommodating the experience felt for you. We’re glad our team provided the level of service you were looking for. Supporting clients with care while finding the right coverage at the best price is always our focus. Thank you for choosing us. Gallagher, formerly Clements
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