184 reviews
Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.Flexible coverage for all facets of life abroad, including:Worldwide Car InsurancePersonal Property InsuranceHealth InsuranceLife InsuranceDisability InsuranceSee All Personal Insurance OptionsBusiness InsuranceOur team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.Serving Our Customers the Gallagher WayHow do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.LocationsWashington, DC1220 L Street NW, Suite 1200Washington, DC 20005P: +1.800.872.0067 or [email protected], UKThe Walbrook Building25 WalbrookLondon, UK EC4N 8AWP: +44(0) 33 0099 [email protected], IrelandAlexandra House15 Parkgate Street,Dublin 8,D08 W866, IrelandP: International: +353 1 9645098, In Ireland: [email protected] 243.01World Trade Center6 Bayside RoadGibraltar, GX11 1AAP: +00350 54716000 [email protected]
Written by the business, not verified by us.Clements Worldwide, a Gallagher Company (www.clements.com) has a 4.8 out of 5 rating on OK.one, based on 184 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, prompt, and supportive when arranging various insurance policies. People genuinely appreciate the incredibly quick response times and very reasonable rates, making the entire customer onboarding process remarkably smooth, transparent, and completely reliable. However, some reviewers were not happy with the customer support, mentioning slow communication, unhelpful interactions, and very delayed replies. A few other people also felt that certain renewals or specific property policies came with unexpectedly high costs, unwanted coverage changes, or rigid terms that required persistent follow-up.
Auto-generated from all reviews of this business. For reference only.Ivo, we’re glad everything was handled quickly and with a high level of professionalism. We appreciate you taking the time to share this. Gallagher, formerly Clements
Quick responsiveness, clear options and easy sign up.
Simple and hassle‑free is exactly what we aim for. Glad the responsiveness, clarity of options, and easy setup all came together for you. We appreciate you choosing us. Gallagher, formerly Clements
seamless support. Straightforward.
Andre, nice to hear everything felt simple and easy to navigate. That’s the kind of experience our team aims to provide. Thank you for choosing us. Gallagher, formerly Clements
Federica Barbera has been very helpful in guiding me through organising my car insurance after moving from the UK to Italy. She always responded to questions with transparency and efficiency. Highly reccommend this company, which was also recommended to me.
Lisa, it’s great to hear how supported you felt during your move to Italy. Navigating insurance across countries can be complex, and we’re glad Federica provided clear, efficient guidance every step of the way. Your recommendation means a lot, and we truly appreciate you choosing us. Gallagher, formerly Clements
Thank you Betty, we are happy to know you had such a great experience with us. Thank you for being a customer. Gallagher, formerly Clements
Everything was perfect! From the moment I sent my request email to the final completion, the whole process took only a few hours. Special thanks to Federica Francesca for her prompt and efficient response. Your work was incredibly thorough and attentive — you truly gave me one of the best experiences I’ve had in Italy.
Alateng, how wonderful to hear. From a quick turnaround to such attentive support, it sounds like everything came together exactly as it should. We’re especially glad Federica made the process smooth and thorough for you, even within such a short timeframe. Thank you for choosing us. Gallagher, formerly Clements
Answered my call promptly and took care of what was needed.
Glad you were able to connect with someone right away. Taking care of what you needed quickly and efficiently is what we aim for. We appreciate you sharing this. Gallagher, formerly Clements
Team is incredible best insurance company in the world
Leigh, that’s an incredible compliment and it really means a lot to our team. We’re grateful for your trust and are proud to support you with the level of care and service you expect. Thank you for sharing this. Gallagher, formerly Clements
Prompt reply. Quick to process. Very helpful. Good value.
Malcolm, it’s great to hear everything was handled promptly and efficiently for you. We appreciate you taking the time to share this. Gallagher, formerly Clements
Federica Bonavota has been an awesome support. Truly a remarkable example of your work. Prompt, detailed, and superb service.
Mohamed, it’s wonderful to hear how supported you felt throughout the process. We’re glad Federica provided clear, detailed guidance and stayed responsive every step of the way. Delivering that level of attentive, high‑quality service is exactly what our team strives for. Thank you for sharing your experience and for choosing us. Gallagher, formerly Clements
Always use and recommend Clements. Friendly, fast and reliable.
Paula, it means a lot to have your continued trust and recommendation. Knowing you find our team friendly, responsive, and dependable is exactly what we strive for every day. We truly appreciate your support. Gallagher, formerly Clements
Great customer support and great conditions.
GiGo, it’s great to know both our service and overall conditions met your expectations. Thank you for choosing us. Gallagher, formerly Clements
The response was quick and perfect. Thank you very much.
David, we're happy to hear that everything was handled quickly and to your satisfaction. We’re glad our team could deliver the support you needed and thank you for choosing us. Gallagher, formerly Clements
Very good experience. Very quick reply qnd good rates! Friendly employees
Anja, we’re glad to hear your experience was such a positive one. Quick responses, competitive pricing, and a friendly team are all things we strive to deliver every day. Thank you for taking the time to share this. Gallagher, formerly Clements
Exceptionally quick responses. Thank you.
Quick responses can make all the difference, and we’re glad that stood out for you. Thank you for your trust. Gallagher, formerly Clements
If you're going to ask me for updated details, when I provide them, it's probably a good idea to reflect them accurately in the documentation.
Simon, we absolutely agree with you that when updated details are provided, they should be reflected accurately. In this case, there was an unexpected system interruption while your information was being updated, which resulted in the changes only being partially applied. Our team is working to ensure everything is corrected as soon as the platform is fully accessible again. We’re sorry for the inconvenience this caused and appreciate your patience while we resolve it. Gallagher, formerly Clements
I actually got to talk to a PERSON which is like a breath of fresh air these days. DONT change anything. Give Federica Francesca Bonavota, a rise and a promotion :)
Nancy, your comment made us so happy. Being able to speak with a real person who can quickly step in and help is something we care about deeply, and we’re so glad that came through. Federica will be delighted to hear this, and she truly represents the level of support we aim to provide every day. We appreciate you taking the time to share this and for choosing us. Gallagher, formerly Clements
Quick response, Professionalism.
Jose, we appreciate the kind feedback. Delivering prompt, professional support is something our team takes pride in, and we’re glad that was your experience. Thank you for choosing us. Gallagher, formerly Clements
Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The best thing was that Federica found a company that accepted my 60% no claim bonus from Australia. Obviously it was very helpful in the scheme of things. Also I was given the option to pay 1/2 yearly which always helps with cash flow. Thank you very much.
RBA, thank you for sharing such a thoughtful review. Navigating car insurance in a new country can be challenging, and we’re glad Federica was able to patiently walk you through how Italian coverage works and support you even before your move. It’s great to hear that recognizing your no‑claim bonus from Australia made a meaningful difference, and that flexible payment options helped as well. We’re happy everything came together smoothly and truly appreciate you choosing us. Gallagher, formerly Clements
Automatic messages and did not receive responses to my emails until much later. Platform to include my new card details did not accept my email. System does not work. Automatic messages are unhelpful specially when yoy repeat a mesaage and an instfuction which becomes unavailble in the system. Unhelpful and annoying. After Federicca took it on her to follow up and it was good. Pls keep the personalised attention. Specually if your automatic system is so deficient. I was about to change companies frankly after all the mess and lack of a human and logical response and solution
We’re sorry to hear how frustrating this experience was for you. System limitations are understandably aggravating, especially when you’re trying to resolve something time‑sensitive. That’s not the experience we aim to provide. We’re glad to hear that once Federica stepped in, the situation improved and things moved forward in a more thoughtful and responsive way. Personal, clear communication matters, and your feedback reinforces the importance of ensuring clients can easily reach a real person when systems fall short. We appreciate you sharing this candid perspective, and it has been shared internally so we can continue improving both our tools and how we support clients through them. Gallagher, formerly Clements
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