184 reviews
Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.Flexible coverage for all facets of life abroad, including:Worldwide Car InsurancePersonal Property InsuranceHealth InsuranceLife InsuranceDisability InsuranceSee All Personal Insurance OptionsBusiness InsuranceOur team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.Serving Our Customers the Gallagher WayHow do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.LocationsWashington, DC1220 L Street NW, Suite 1200Washington, DC 20005P: +1.800.872.0067 or [email protected], UKThe Walbrook Building25 WalbrookLondon, UK EC4N 8AWP: +44(0) 33 0099 [email protected], IrelandAlexandra House15 Parkgate Street,Dublin 8,D08 W866, IrelandP: International: +353 1 9645098, In Ireland: [email protected] 243.01World Trade Center6 Bayside RoadGibraltar, GX11 1AAP: +00350 54716000 [email protected]
Written by the business, not verified by us.Clements Worldwide, a Gallagher Company (www.clements.com) has a 4.8 out of 5 rating on OK.one, based on 184 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, prompt, and supportive when arranging various insurance policies. People genuinely appreciate the incredibly quick response times and very reasonable rates, making the entire customer onboarding process remarkably smooth, transparent, and completely reliable. However, some reviewers were not happy with the customer support, mentioning slow communication, unhelpful interactions, and very delayed replies. A few other people also felt that certain renewals or specific property policies came with unexpectedly high costs, unwanted coverage changes, or rigid terms that required persistent follow-up.
Auto-generated from all reviews of this business. For reference only.Quick to respond, constructive and clear. Exactly what good service should be.
We love to hear this. Clear, helpful guidance delivered quickly is what our team strives for every day. We appreciate you sharing this with us. Gallagher, formerly Clements
Barbera Federica offered excellent customer service and was able to answer my queries and put my mind at ease. The payment options have given me a lot of flexibility. Thank you to Barbera and all the team!
Rose, it’s lovely to hear how well supported you felt throughout the process. We’re glad Federica was able to answer your questions clearly, put your mind at ease, and offer flexible payment options that worked for you. Many thanks for trusting us with your insurance needs. Gallagher, formerly Clements
I had an excellent experience with Francesca at Vittoria Assicurazioni. She was professional, knowledgeable, and very helpful throughout the entire car insurance process. She explained everything clearly, answered all my questions with patience, and helped me find the best coverage for my needs. Her customer service was outstanding, and she made the whole experience smooth and stress-free. I highly recommend Francesca to anyone looking for reliable and friendly insurance assistance. Thank you for the great support!
Silvatore, this is great to read. We’re so glad Francesca could guide you through the process with clarity and care, making everything feel straightforward and well supported. Your recommendation means a lot to the entire team. Much appreciated. Gallagher, formerly Clements
Federica and Aurora helped me with my new insurance for my car. Great and kind as always. Thanks!
Caro, we’re glad Federica and Aurora could provide the kind, responsive support you’ve come to expect. Thanks so much for your continued trust. Gallagher, formerly Clements
Excellent service, good price and extremely easy to pay.
Colin, we’re glad everything came together so smoothly for you. From competitive pricing to a simple payment process, it’s great to know the experience felt easy from start to finish. We appreciate you choosing us. Gallagher, formerly Clements
Barbera Federica dealt with my payment renewal professionally and promptly followed up with email documentation.
Rachel, it’s great to know your renewal was handled smoothly and with care. We’re glad Federica ensured everything was managed professionally and followed through with the documentation without delay. Thanks for sharing your experience with us. Gallagher, formerly Clements
reachable and a clearer explanation to understand. Thanks
SURATZADA, we’re glad to hear our team was easy to reach and able to explain things clearly. Making sure clients feel informed and supported is exactly what we aim for. Thanks for sharing your feedback with us. Gallagher, formerly Clements
Francesca was very responsive to my request for my first auto insurance policy in Italy after my existing insurer (for a medical policy) failed to respond timely. She was very informed about the nuances of serving an expat such as myself. Therefore, I was able to get a lower risk rating by demonstrating my prior 5 years of safe driving history in the USA when I had zero documented experience in Italy.
Alice, moving to a new country can make insurance feel complicated, so it’s great to hear Francesca was able to guide you through the process with clarity and expertise. Helping expats navigate local requirements while finding the best possible outcome, like recognizing your driving history, is something our team takes pride in. Thank you for sharing your experience and for trusting us with your coverage. Gallagher, formerly Clements
For the moment I never needed the use of the insurance, but Federica is the best agent working ever.
Herminio, it’s great to hear that even without needing to make a claim yet, you’ve had such a positive experience. We’re glad Federica has provided support you can rely on and made things easy along the way. If you ever do need to make a claim, please know our team will be there to support you with the same level of care and attention from start to finish. We truly appreciate your trust. Gallagher, formerly Clements
Service, good quality, timely, personal service. I almost considered to continue with Clements but while in Europe, it's easier to have a European insurance.
Thank you for your thoughtful note. We’re glad you valued the quality, timeliness, and personal support you received from our team. We also want to highlight that we work with strong local partners across Italy and Europe and offer very competitive solutions tailored to local requirements, while maintaining the flexibility and support our clients rely on. If your situation changes or you find yourself needing coverage again, we would be happy to assist. Wishing you all the best moving forward, and we appreciate the opportunity we had to support you. Gallagher, formerly Clements
Professional service with competent people ready to answer to your need and to tailor your offer based on the requirement. Extremely fast process, online and effective.
Andrea, it’s great to know everything came together so quickly and effectively. Providing tailored options with knowledgeable support, while keeping the process fast and easy online, is exactly what we strive for. We appreciate you sharing your experience. Gallagher, formerly Clements
Excellent customer service and competitive rates. The customer service team is always quick to respond to inquiries. Thanks
Hans, it’s great to know both the service and pricing hit the mark for you. Consistently quick responses and strong value are exactly what our team works to deliver. Many thanks for sharing your feedback. Gallagher, formerly Clements
Federica was more than helpful, renewing my policy quickly and without fuss.
Getting a renewal handled smoothly really makes a difference. We’re glad Federica was able to take care of everything quickly and without unnecessary back‑and‑forth. Thank you for being a customer. Gallagher, formerly Clements
It was easy enough, but, the web experience on mobile is very dated at best. Most elements do not appear on the page. Even with "Desktop Mode" it was still very difficult to navigate. Also, was a little concerned that policy docs, while listed as available, are not actually downloadable immediately (as compared to say geico/progressive).
We’re sorry to hear about the difficulties you experienced with our platform and communication. These can understandably be frustrating. We appreciate you highlighting these points, as they help us identify where improvements are needed. Your feedback has been shared with our team so we can continue enhancing both the platform experience and how we support our clients. Gallagher, formerly Clements
Very prompt and professional. Extremely pleased with the service.
Lewis, that’s wonderful to hear. Knowing you were pleased with both the responsiveness and professionalism means a great deal to our team. We’re grateful you took the time to share your experience. Gallagher, formerly Clements
Barbera Federica is a very kind, responsive and efficient account manager. She got back to me quickly and provided all the information I needed to purchase my insurance, working under my time constraints to provide a great service. Five star!
Peter, it’s great to hear how well supported you felt, especially with your time‑sensitive needs. We’re glad Federica was able to respond quickly, provide all the information you needed, and help you move forward with confidence. Feedback like this really highlights the care our team brings to every interaction. Thank you for choosing us. Gallagher, formerly Clements
Federica was responsive, answered our questions and provided us with all the information needed to decide between insurance alternatives.
Donald, it’s great to hear you felt well informed throughout the process. Taking the time to answer questions clearly and help clients compare options with confidence is something our team strives for every day. Gallagher, formerly Clements
Fast, efficient and extremely friendly service from Federica. The insurance cost was well below the leading Italian online provider and the policy I received was from one of the better Italian Insurance companies so I am very happy. Well done Gallaghers / Clements and especially Federica, I will definitely be a returning customer. 👍
Neil, it’s fantastic to hear how well everything worked out. From fast, friendly support to securing strong coverage at a competitive rate, it sounds like a great outcome all around. We’re especially glad Federica made such a positive impact and helped make the process easy and worthwhile. We truly appreciate your trust and look forward to supporting you again in the future. Gallagher, formerly Clements
Have a good purchase experience with the assitance of Federica Barbera, who is very nice, helpful and professional.
Yiqi, we appreciate you sharing your experience. It’s great to hear Federica provided helpful, professional support and made the process a positive one for you. Thank you for choosing us. Gallagher, formerly Clements
Your rep.Chad Hansen was very responsive, he answered to all of my questions and concerns.
Omer, it’s great to hear Chad was able to address your questions and concerns so thoroughly. Having someone responsive and attentive can make all the difference, and we’re glad that came through in your experience. Gallagher, formerly Clements
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