Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.Flexible coverage for all facets of life abroad, including:Worldwide Car InsurancePersonal Property InsuranceHealth InsuranceLife InsuranceDisability InsuranceSee All Personal Insurance OptionsBusiness InsuranceOur team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.Serving Our Customers the Gallagher WayHow do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.LocationsWashington, DC1220 L Street NW, Suite 1200Washington, DC 20005P: +1.800.872.0067 or [email protected], UKThe Walbrook Building25 WalbrookLondon, UK EC4N 8AWP: +44(0) 33 0099 [email protected], IrelandAlexandra House15 Parkgate Street,Dublin 8,D08 W866, IrelandP: International: +353 1 9645098, In Ireland: [email protected] 243.01World Trade Center6 Bayside RoadGibraltar, GX11 1AAP: +00350 54716000 [email protected]
Written by the business, not verified by us.
Is Clements Worldwide, a Gallagher Company legit?
Clements Worldwide, a Gallagher Company (www.clements.com) has a 4.8 out of 5 rating on OK.one, based on 184 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, prompt, and supportive when arranging various insurance policies. People genuinely appreciate the incredibly quick response times and very reasonable rates, making the entire customer onboarding process remarkably smooth, transparent, and completely reliable.
However, some reviewers were not happy with the customer support, mentioning slow communication, unhelpful interactions, and very delayed replies. A few other people also felt that certain renewals or specific property policies came with unexpectedly high costs, unwanted coverage changes, or rigid terms that required persistent follow-up.
Auto-generated from all reviews of this business. For reference only.
Many thanks to an outstanding agent Ms Federica Barbera for the impeccable service she and Clements provides. Prompt service, immediate response to queries and always available. Thank you 🙏
Reply from Clements Worldwide, a Gallagher Company2026-05-04
Your message means a great deal to us. Federica consistently brings care, responsiveness, and clarity to her work, and it’s wonderful to hear how positively that came through in your experience. Thank you for taking the time to share this and for choosing us.
Gallagher, formerly Clements
Federica Barbera and Linzi Pang helped a lot, thanks for their understanding and help I could easily proceed, even though I forgot about the due date. They helped more than a lot.
Reply from Clements Worldwide, a Gallagher Company2026-05-04
Hello Ercan, We’re glad Federica and Linzi were able to step in, understand the situation around the missed due date, and help you move forward without added stress. Going the extra mile to keep things on track for our clients is something our team truly cares about. Thank you for taking the time to share this.
Gallagher, formerly Clements
I am extremely satisfied with the service I received and would absolutely rate it 5 out of 5 stars.
My husband and I worked with Barbera Federica throughout this process,
What stood out most was the communication and responsiveness throughout the entire process. Every question I had was answered clearly and thoroughly, and whenever I requested a phone call, I received one promptly. The team was consistently professional, knowledgeable, and proactive in keeping me updated.
I especially appreciated how much effort was put into resolving our situation. They truly went above and beyond, treating our issue with genuine urgency and care rather than as just another routine request. Their persistence, follow-through, and willingness to explore every possible solution made a very stressful insurance matter much easier to navigate.
I’m incredibly grateful for the level of support provided and truly appreciate how seriously our concerns were handled from start to finish.
Reply from Clements Worldwide, a Gallagher Company2026-05-04
What a thoughtful and meaningful note to read. We’re truly delighted to hear how supported you felt throughout the process. Barbera puts a great deal of care into staying responsive, following through, and treating situations with the urgency they deserve, especially when things feel stressful. Knowing that her communication, persistence, and willingness to explore every option helped ease that pressure really means a lot to us. Thank you for sharing such detailed feedback and for trusting our team from start to finish.
Gallagher, formerly Clements
Federica provided excellent and very responsive customer service!
Reply from Clements Worldwide, a Gallagher Company2026-05-04
Thank you for sharing this kind feedback. It’s great to hear that Federica was attentive and responsive, and that the support you received made the experience so positive. We appreciate you choosing us.
Gallagher, formerly Clements
I had a flawless experience.Federica was very helpful in explaining and assisting with comparing and choosing the best policy for me
Reply from Clements Worldwide, a Gallagher Company2026-05-04
Clare, it sounds like everything came together exactly as it should. We’re glad Federica took the time to walk you through the options, explain the details clearly, and help you feel confident in choosing the policy that fit you best. Making decisions like this feel straightforward and well supported is what we aim for. Thank you for sharing your experience.
Gallagher, formerly Clements
I have never less than excellent service with this insurance company and my provider Federica!
Reply from Clements Worldwide, a Gallagher Company2026-05-04
Denise, hearing feedback like this truly means a lot to us. Providing consistently reliable support is what we strive for, and it’s wonderful to know Federica has continued to be there for you every step of the way. We’re grateful for your trust and appreciate you being a long‑time customer.
Gallagher, formerly Clements
Very good service! Perfetto! Our agent was very knowledgeable and helpful!
Reply from Clements Worldwide, a Gallagher Company2026-05-04
What a compliment. We’re glad the experience stood out for the right reasons and that our team’s expertise and support made a difference for you. Providing knowledgeable guidance with a touch of ease is exactly what we aim for. Thank you for taking the time to share this.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company2026-05-04
Thank you Sam, it’s great to know our team’s professionalism and being readily available made your experience a positive one. Thank you for choosing us.
Gallagher, formerly Clements
Polish fine $3,074.41 Clements sold me a policy that is null and void in Poland. Dr. Lawrence Werline
Clements sold me a policy that is null/ void in the country of Poland where I am posted because there was no third-party liability coverage in the policy they sold me! I was stopped by the Polish police at a checkpoint and had to pay a $3,074.41 fine or my vehicle was to be impounded. I must provide proof of “adequate coverage, by law in person” to have the right to operate my vehicle and clear my name from the violator’s database! Until then? I can be arrested. I had just purchased my policy a week before and was operating my 2025 Honda CRV Hybrid when stopped for a routine check.
Reply from Clements Worldwide, a Gallagher Company2026-04-28
Dear Larry, we’re very sorry to read about this situation and understand how alarming this must have been. This circumstance is understandably stressful, and we regret the distress this caused.
Your concerns have been formally escalated and are currently being reviewed through our compliance process. Our compliance team is the appropriate group to assess the policy details, coverage parameters, and next steps, and they will be communicating with you directly to address this matter.
We take issues like this seriously and appreciate you bringing it to our attention.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company2026-04-28
Keeping the process clear and moving quickly is key for our team and we’re glad to hear about your great experience. Thank you for choosing us.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company2026-04-21
Martinez, it’s great to hear how smoothly everything was handled for you. Prompt, efficient support is something our team works hard to deliver, and we’re glad Francesca’s help made a positive difference. We appreciate you taking the time to share this feedback.
Gallagher, formerly Clements
Frustrating service. Emails that don't answer your questions directly so be prepared to spend an entire day back and forth. Unprofessional and carelessness whereby the representative neglects to remove information from her template email replies so you are mislead entirely. I felt like I was communicating with a bot.
Reply from Clements Worldwide, a Gallagher Company2026-04-21
Dear Gina, we’re truly sorry to hear about this experience and appreciate you taking the time to be candid. What you described is not the standard we aim to deliver. Clear, direct communication matters, and template errors or responses that miss the heart of a question can understandably feel careless and impersonal.
We take this feedback seriously. It’s been shared internally so we can address the process and training gaps that led to this and ensure our replies are accurate, thoughtful, and human. Your experience highlights an area where we need to do better, and we’re committed to learning from it. Thank you for calling this out.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company2026-04-21
Keeping the process clear and moving quickly is something our team focuses on, and we’re glad that stood out for you. Thank you for taking the time to share this.
Gallagher, formerly Clements
We recently sold two vehicles and moved away from Italy. Ms. Federica Barbera was extremely helpful with the cancellation and reimbursement process of both car insurance policies and the personnel property insurance. She always responded quickly to my questions and our reimbursements were issued in a timely manner. It was a pleasure working with Ms. Barbera. Thank you!
Reply from Clements Worldwide, a Gallagher Company2026-04-21
What a big transition that must have been, and we’re glad we could support you through it. It’s great to hear Federica was able to guide you smoothly and make sure everything was handled on time across both policies. Thank you for taking the time to share your experience.
Gallagher, formerly Clements
Thank you for the great experience. We mostly communicated through email and Federica answered every question thoroughly and thoughtfully. I was in good hands!
Reply from Clements Worldwide, a Gallagher Company2026-04-21
Gariann, we’re delighted to hear you felt well supported throughout the process. Thoughtful, clear communication goes a long way, and it’s great to know Federica took the time to address every question and make things feel manageable and reassuring. We’re glad you felt in good hands and appreciate you choosing us.
Gallagher, formerly Clements
I found the sign-up process very easy, and the team was very respectful and prompt to any questions I had. They came highly recommended by my colleagues and they did not disappoint.
Reply from Clements Worldwide, a Gallagher Company2026-04-21
Getting set up with international car insurance doesn’t have to be complicated, and it’s great to hear the process felt straightforward for you. We’re glad our team was respectful, responsive to your questions, and lived up to the recommendations you received from your colleagues. Thank you for trusting us to take care of your coverage.
Gallagher, formerly Clements
I had an unusual issue in terms of my annual premium and the team assisted in getting to a quick resolution.
Reply from Clements Worldwide, a Gallagher Company2026-04-21
DLF, thank you for taking a moment to share this. Tackling situations like this and keeping things moving smoothly for our clients is something we take pride in. We appreciate you being a customer.
Gallagher, formerly Clements
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