We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation
Is Compensair legit?
Compensair (www.compensair.com) has a 3.7 out of 5 rating on OK.one, based on 367 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Auto-generated from all reviews of this business. For reference only.
My friend has referred me to Compensair as he knew my flight from Houston to Frankfurt was delayed considerably. It took two years to get the compensation, during this period some additional information was requested, including the agreement for their fee 30%. 600 € compensation was received and their interest transferred as per request bill. There is not too much burden for yourself, basically Compensair personnel is doing everything required you just need to have patience
Do not afraid to use Comprensair.
At the beggining i was tentative.
We had a delay with A3 and gaved us 18euros each for a meal in airport while the delay was above 4 hrs.
I contact Comprensair and when i claimed they came after 9 days to give me around 170euros per person.
Thank u and keep the good job!
Highly recommended
As I was in Amsterdam waiting for my connecting flight to Venice,I was scrolling through facebook and saw an advertisement from this team talking about how I can be compensated if my flight to any European country has been delayed or cancelled.it so happened that my flight from Entebbe international airport to Amsterdam had been delayed and later cancelled by KLM and I had to wait almost 2 days for another flight which made me miss my doctor’s appointment in Italy. Immediately I logged in my complaint with evidence of flight delays and cancellation. This was end of July 2025. After a month ,the team reached out asking me to provide my bank account details plus a picture of my passport. Second week of September 2025, 459.39 USD was transferred to my account. The process was so swift. This whole experience was just a trial for me and I was surprised when I actually received the money. If it hadn’t been for the Ad that I saw on facebook,I wouldn’t have complained anywhere and I’m very sure 99% of the passengers on that flight weren’t compensated. Am eternally grateful to this team. Bless you.
Super excited right now, just got my airline cancellation compensation from Compensair.
Very good team.
Well cordinated, resilient and peserverance.
Keep it up guys and thank you for being honest.
Very easy and reliable. I wasn’t expecting it to be as effective as it was. They handle absolutely everything with the airline. Very good service, I’d recommend it and personally use it again and again.
The best! I got my money within a month and the team is super nice with quick responses on email. Would definitely recommend for anyone. Not a difficult process at all. Thanks again
Thankyou compensair for your very good job . This is legit and trusted company thanku for your patience to answer all my question and kindness Thankyou very much.
Trusted team, very honest, the service took a considerable time, however, this may be out of their control.
They are professional, decent and very helpful team.
With no doubt, I do recommend them.
Disappointed with the entire process. They keep asking for different signatures and documentation and never get back to us with any updates, keep getting told that information was sent to the relevant department.
Over two years since the claim and nobody is able to close it and get the refund back.
Would stay away from them!
Reply from Compensair2025-09-09
Hello,
We regret to hear that our services did not meet your expectations.
Unfortunately, based on the information provided, we are unable to identify your case in our system and therefore cannot provide a detailed comment on the situation.
To help us assist you as quickly as possible, please reach out to our support team at [email protected] and share your case details. We will immediately look into the matter and do our best to resolve it promptly
I am so grateful to Compensair!
Our flight was delayed for 17 hours — with a 2-year-old child in our arms, it was an incredibly exhausting and expensive experience. Other companies refused to take our case, saying the airline never pays compensation. But Compensair didn’t give up.
They handled everything professionally, stayed in touch throughout the process, and today I finally received my full compensation (minus their commission). The process was simple, fast, and stress-free.
If your flight ever gets delayed — don’t waste your energy elsewhere. Go straight to Compensair. They truly fight for their clients and deliver results!
After my flight was delayed over a year ago and I received a standard rejection from the airline, I was almost certain the outcome would be the same if I tried again through a claims company. However, I decided to give it a try since it didn’t require any upfront payments or much effort on my part.
After waiting for a year, I was surprised to suddenly receive an email informing me that they had successfully won the case against the airline, and that the airline was ready to pay the compensation, which I received just a few days later.
Regarding the commission rate, compared to competitors and considering that all the work was handled on their side, I believe it is fair.
In the end, they delivered exactly what they promised, and I received compensation I honestly wasn’t expecting.
I can confidently recommend this service.
AirHelp.com
ReFly
Flightright
AirAdvisor
Skycop
Flightright
AirClaim
Saily