good
good, helps me to get compensation.
About Compensair
Data updated- Website
- www.compensair.com
- Category
- Legal Services & Government
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 182 reviews
- Replies to negative
- 72% (73/101)
Do you own Compensair? Claim this profile for free and start replying to reviews.
About this business
We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation
Is Compensair legit?
Compensair (www.compensair.com) has a 3.7 out of 5 rating on OK.one, based on 367 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure. However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Auto-generated from all reviews of this business. For reference only.What people say
Compensation successful
They are excellent in getting the payment from the airline for delayed / cancelled flights. In my case they followed up airline and got payment in one month only. However I regret to write that their financial department is very poor. I did not know when the compensation received by them will be transferred to me. They only replied that they have sent the bank details etc to finance department. After continuous follow ups and special request from the corresponding person with whom I was dealing to their finance department, I received the compensation. As such I would like to give 5 star for the services but due to unexpected delays in transferring the compensation, the star rating is reduced to 4 star.
Excellent Service and Great Support from Compensair
I would like to sincerely thank the Compensair team for their great support and professionalism. The compensation process was clear, fast, and efficient, and the communication throughout was excellent – it’s clear that you truly care about your clients. You are a top-notch team, and I highly recommend Compensair to anyone who has experienced flight disruptions!
Very fast and professional.
Perfect
Perfect! Fast, reliable, small fee. Please use this company with trust.
They helped to solve the problem
For what they offer and the price they charge, the service looked very fair and solid to cooperate with. In the situation when your flight is cancelled and nobody cares, they helped me to get my refund in the most friendly way possible. Though I hadn’t believed in them much. I just said to myself, let give them a chance, if there is no other choice. And it worked
Trustworthy and Efficient Team!
I’m very satisfied with Compensair’s service! My flight was delayed, and they handled everything quickly and professionally. The process was simple, communication was clear, and I received my compensation without any stress. I truly recommend Compensair to anyone facing flight delays — they really deliver what they promise!
I can't believe I had money back from a…
I can't believe I had money back from a delay flight. This company helped me a lot and they are responding on WhatsApp as well. If you have a flight cancelled or delayed do not hesitate to contact this company. You will receive money per/person , that's mean all my family received their money back . Thank you Compensair . Fully recomanded
Thanks a million to the team.
Thanks a million to the team.. U r awesome ❤️
very pleased very pleased with your services
very pleased with your services
The action was quick and skilled.
Excellent service.....
compensair.com The horror It's a nightmare! BE CAREFUL!!!
compensair.com The horror! It's a nightmare! I received a demand from the court to pay the court costs, while compensair.com the claim indicated additional expenses for the translator, etc. doubling the amount of compensation. As a result, they didn't even pay the court costs, which 6 years later came by mail to me. According to last year's compensation, the airline transferred the money compensair.com , there is a case number, a transfer confirmation number, to whom it was transferred - compensair pte ltd. But the company itself freezes out, says it did not receive compensation, although there is direct evidence to the contrary. BE CAREFUL!!!
Reply from Compensair2025-11-12
Hello, Regarding your case, the airline indeed initiated a compensation payment to our account. However, the transfer was rejected by the bank due to incorrect payment details provided by the airline, and the funds have not yet been received. To avoid further delays, we transferred your compensation on October 20, 2025, from our own funds. As for the court fee, please note that its payment is covered by us as part of our standard procedure. Due to technical issues with the provided payment method, we are currently working with the court to find an alternative solution and are doing everything possible to resolve this matter as soon as possible. Thank you for your patience and understanding.
Very polite and patient
Very polite and patient. You are hard working people. I finally got back my funds. Compensair and its team are the best!
Great and fast service !
Excellent
Excellent! Everything happen very fast and the company did a great job.Thank you !
Got the money as promised straight into…
Got the money as promised straight into bank account. Very easy process.
They are professional and have been…
They are professional and have been answering all of our questions to fast
Avoid if you’re a non EU resident
Avoid if you’re a non EU resident! I went through a very long process to get a compensation, and had to constantly ask for everything (which in the end didn’t prove to be effective either because they left out important information), and wouldn’t reach out even when the bank information i provided was incomplete. There’s additional fees towards non EU banks and they won’t tell you that even when you ask why they only operate in the EU. In the end you’ll end up paying for transactions on top of everything else. Overall thought: Pick a different company for this service that has lower commissions and has smoother operations. It’s really not worth the headache.
Reply from Compensair2025-10-15
Dear Anida, We’re sorry to hear that you were not fully satisfied with your experience. Please note that, according to our Payment Policy, any bank fees related to the transfer of funds are covered by the client. Compensair only retains the agreed 30% service fee, while additional charges may sometimes be applied by banks or payment providers processing international transactions. Unfortunately, these fees are beyond our control. We truly regret any inconvenience this may have caused and appreciate your understanding.
Amazing 👏
I finally received my compensation money, and I'm so happy 😊. Thank you so much!!
AirHelp.com
ReFly
Flightright
AirAdvisor
Skycop
Flightright
AirClaim
Saily