Great assistance
Great assistance, fast, very clear, kind and reactive
About Compensair
Data updated- Website
- www.compensair.com
- Category
- Legal Services & Government
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 182 reviews
- Replies to negative
- 72% (73/101)
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About this business
We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation
Is Compensair legit?
Compensair (www.compensair.com) has a 3.7 out of 5 rating on OK.one, based on 367 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure. However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Auto-generated from all reviews of this business. For reference only.What people say
Very good 👍 and professional team…
Very good 👍 and professional team working hard for the best
A positive experience with Compensair service
On June 2025 We had a problematic 2-flights trip, with my wife. Some friends encouraged us to try getting a compensation in Compensair company. To be honest i was quite cautious about that. We procedure as the regulations were asked, and after 4 months, we received the compensation amount. The most important for me was the support from this company, via email and WhatsApp. I wish I won’t have any further trouble with flights in the future, but if this happens, I will trust Compensair again.
I was not so sure i would be compesated…
I was not so sure i would be compesated since the airline had decided to give me a reduction of 15% on my next booking and it had to be in the same year.They helpt a lot to make the airline pay me.
Great experience with Compensair
My experience with Compensair was great! I couldn't believe that till the last moment, but I got my compensation for delayed flight and it was even a little bit bigger, than my ticket price!! It took may be 1 month to get the money and my effort during this time was minimal - just providing necessary details to Compensair team. There was an issue with my bank account, because Compensair couldn't send money to Ukrainian bank. But they suggested me other options, and at the end I received money to my friend's account in Europe with no stress. What was very important for me - the constant support of Compensair team. They were keeping in touch all the time via WhatsApp and email and answered all my questions! Thank you, good job!
Simple, effective, good communication
I had a flight from Oman via Istanbul to Düsseldorf. Due to a delay on the first flight, I arrived in Düsseldorf over four hours late. Two portals rejected my claim because it was a non-European flight and a non-European airline. With Compensair, I received a refund of €1,200 for two people. Good communication via WhatsApp and online forms.
The worst company !!!
The worst company, DO NOT CALL THEIR SERVICES !!!, after he recovered the compensation he asked for a bonus of 30% of the recovered amount, other companies do not ask anything from the clients and recover the maximum amount!!! SHAME!!!
Reply from Compensair2025-12-08
Dear Florin, We would like to clarify that the service fee is clearly outlined in the Payment Policy, which is publicly available on our website. We always strive to ensure that clients are fully informed about the terms before submitting a claim. The fee applies only when compensation is successfully recovered. It covers the work involved in preparing, submitting, and following up on the claim, enabling us to continue helping air passengers assert their rights. You can find more details here: https://www.compensair.com/en/payment-policy/ https://www.compensair.com/en/terms-and-conditions/ If you have any further questions, we would be happy to assist.
resolved hassle free timely as promised
Very fast service and very helpfull…
Very fast service and very helpfull and easy to follow the instruction 🫰
they are usless and scammers
they are usless and scammers. I appliedfor compensation 2 years ago and still nothing!
Reply from Compensair2025-12-02
Dear Ahmed, Your case is currently under review by the passenger rights authority, as the airline denied compensation citing a technical defect. Unfortunately, such proceedings can take time, and the timeline is largely beyond our control. Please rest assured that we remain fully committed to resolving your claim as soon as possible, given that we only charge our fee if the claim is successful. If you have any questions, please feel free to contact us at [email protected].
3 stars for now but might change later
I have read really good reviews about Compensair and so far the communication with the team has been good. The only thing for me is how long it has been since I lodged my complaint about a delayed flight. It will be a year this December and they are still in negotiations with the airline. However, many of the reviews here show that it has only taken a couple of month until they got their refund back. I’m not sure why my case is taking his long but I do hope that they continue to fight for my right to compensation and that I would get my refund soon.
Easy and sucessful
Easy and sucessful. Thanks
The page and the company are completely reliable, everything was completed within the stated timeframe, and the staff was kind. I give my full recommendation.
Excellent
Excellent! When I contacted compensair, I never knew they are this professional and reliable. I tried to comunicate directly with Turkish Airline, but they did not respond at all. Compensair do ther job how it’s supposed to be. Good and fast communication. All recommendations!!!
Dear compensair team
I would like to express my sincere gratitude for your assistance throughout my compensation process. Your professionalism, clear communication, and efficient handling of my case were truly appreciated.Thank you once again for your support and for delivering an excellent service.
Very serious!
Very serious!! I honestly didn't think they would get my money back!! You wait a little long but it was worth it.
Compensair did an excellent job in…
Compensair did an excellent job in presenting our travel disruption claim. They kept us informed on the progress and were very responsive to our request for updates. I recommend Compensair to anyone with a travel claim.
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Well done
Well done. Trustable and done with professionalism. Quick responding. The case ended in 3.5 months. Thank you.
Excellent service.
Excellent service
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