simple
simple, practical, correct, efficient, fast
About Compensair
Data updated- Website
- www.compensair.com
- Category
- Legal Services & Government
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 182 reviews
- Replies to negative
- 72% (73/101)
Do you own Compensair? Claim this profile for free and start replying to reviews.
About this business
We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation
Is Compensair legit?
Compensair (www.compensair.com) has a 3.7 out of 5 rating on OK.one, based on 367 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure. However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing
Amazing, all done in 10 days
Very reliable
Very reliable . I was always good informed and updated. Very good Servide
An amazing company
An amazing company Happy to work with them Quick response, professional assistance 5 stars for sure!
Very easy access
Very easy access. Quick response. Very supportive team .thank you
KAO-HEL
Hi. My trip was 3th of January 2026 from Kuusamo to Warsaw with a 1.5-hour layover in Helsinki. The weather was good, but the flight was delayed because of some passenger. We arrived in Helsinki 5 minutes before the next flight, and of course, I missed it. I had to wait at the airport for about 6 hours. FINNAIR gave me a €17 coupon that I could spend on food, thank you. I had a lot of free time and spent some time online. I came across an ad for companies offering compensation for flight delays. I randomly chose Compensair LTD and was right. I wrote to them, and they responded immediately. I filled out everything that same day, and on January 16th, the money arrived in my account. I was pleasantly surprised. The Compensair team was in touch with me the whole time. Bravo! Thank you.
Refund for flight cancellation
Thank you for your loyalty, attention to detail, and customer focus. Not a single question remained unanswered. Thank you for resolving the issue of refunds for the cancellation of the Turkish Airlines flight.
Thank you for your support and also…
Thank you for your support and also thank you for helping me with all steps.. of course I will recommend you to everyone :) and thanks one more time
Thank you Compensair
Thank you Compensair about everything that you did. The application was very easy,takes only 2 minutes. You have to wait for the results but in the end is successful 100%.
We received our compensation
Our flight was cancelled on the same day, which resulted in three days of additional expenses in the city. My husband received his compensation quickly; however, in my case, there was an issue with the bank details. We managed to work together to find a solution and transfer the funds to my husband's account.
Grateful
I would give the highest evaluation if it didn't take several months. I am grateful anyway, I got due compensation thanks to the Compensair team.
Air Canada compensation.
We were flying to Canada when the strike began, thus everything was cancelled. We got to Compensair in early September and currently we've got compensation for 2/4 tickets. Air Canada claimed they've sent us mail (this didn't happen) and money (this happened, but 1.5 months later than they claimed, in the end of December). I'd say Compensair didn't provide any updates, beyond scripted answers, but I'm not sure they have it either. Since we've got the money, I believe this is a good company to get to.
This company is a scam.
This company is a scam. Never use Compensair if you actually want to receive your compensation. On 26 September 2025, I received an email from Compensair confirming that Air France had approved the compensation and requesting my bank details. I provided my bank information the same day. Since then, I have received neither the money nor any meaningful updates on the status of my case. Compensair never contacts me proactively and shows no interest in maintaining proper communication with their client. On 14 October, I emailed them asking why there was still no compensation (which the airline had already agreed to pay) and no information about the progress of the case. I received the same generic, scripted reply that they have sent in response to all my emails: “Our legal team is looking for ways to legally oblige the airline to pay your compensation.” However, when I asked them to provide an official letter from the airline refusing to pay the compensation after it had already been approved, they refused to do so. On 10 November, 12 November, 1 December, and 30 December 2025, I contacted them again. Each time, I received the same meaningless template response, which did not address my questions at all: “Our legal team is looking for ways to legally oblige the airline to pay your compensation.” Other passengers from this same flight have already received their compensation, yet this “very serious company,” as Compensair presents itself, still has not paid me my money.
Reply from Compensair2026-01-12
Hello, We understand your frustration regarding the delay. Despite the airline’s preliminary agreement to pay the compensation, the funds have not been transferred yet. Unfortunately, such situations do occur, and we share your dissatisfaction with the airline’s failure to complete the payment. Our team is currently preparing to escalate the case to the relevant passenger rights authority to pursue the compensation. While this process may take additional time, please be assured that we remain fully committed to resolving your claim, as we only charge a fee if compensation is successfully paid. If you have any questions, feel free to contact us at [email protected].
Absolutely the worst service I have…
Absolutely the worst service I have ever received in my entire life. I suspect they work with the airline to assist in defrauding clients .. Compensair told me not to reply to Vueling and almost 2 years later I have nothing to show for vueling making me miss an international flight .. thanks for nothing! Case ID 09329434
Reply from Compensair2026-01-06
Hello, We regret to hear that our services did not meet your expectations. Unfortunately, based on the information provided, we are unable to identify your case in our system and therefore cannot provide a detailed comment on the situation. To help us assist you as quickly as possible, please reach out to our support team at [email protected] and share your case details.
Thank you so very much.
The experience was perfect.Thanks for…
The experience was perfect.Thanks for helping me to gain my goals.The team was really helpful.
I’m still waiting for a conclusion
I’m still waiting for a conclusion. It’s been 16 months since I filed. I’m beginning to think I’ve been scammed.
Reply from Compensair2026-01-05
Dear Sarah, We regret that the resolution of your case is taking longer than expected. Your claim is currently under review by the passenger rights authority, as the airline denied compensation citing a technical defect. Unfortunately, such proceedings can be time-consuming, and the timeline is largely outside of our direct control. Please note that we only charge a fee if compensation is successfully obtained, so we remain fully committed to resolving your case as soon as possible. If you have any questions, feel free to contact us at [email protected].
Perfect
Perfect. I would recommend to everyone
I didn't have to worry about anything
I didn't have to worry about anything, thanks compensair!
Sudden message from your company
Sudden message from your company Congratulations my compensation is approved made me happy Urgent transfer made me confident
AirHelp.com
ReFly
Flightright
AirAdvisor
Skycop
Flightright
AirClaim
Saily