Serious company
With their help, I managed to get compensated and I would like to thank them for their seriousness and promptness! It is to be appreciated that they were very fast and determined to solve the case, ultimately succeeding!
About Compensair
Data updated- Website
- www.compensair.com
- Category
- Legal Services & Government
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 182 reviews
- Replies to negative
- 72% (73/101)
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About this business
We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation
Is Compensair legit?
Compensair (www.compensair.com) has a 3.7 out of 5 rating on OK.one, based on 367 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure. However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Auto-generated from all reviews of this business. For reference only.What people say
Constantly contacting and updating
Constantly contacting and updating, that was finished successfully.
Easy and fast communication
Easy and fast communication, speed of settlement and payments.
Excellent responsiveness and support…
Excellent responsiveness and support throughout the process. Thank you!!
Fast and great company
Recomend using Compensair
I would recommend using Compensair. Te process take some time but they get the job done and we received our compensation for our claim.
It was easy to submit my cancelled…
It was easy to submit my cancelled flight’s details, and the subsequent timeline set out the expected deadlines for a response clearly. However, I sadly did not receive regular updates from Compensair and had to manually check for updates myself. My initial claim was subsequently refused by the airline, and despite the assurances that Compensair provide on their website, they did not appear to chase or press the claim.
Reply from Compensair2025-07-11
Hello, Unfortunately, the airline refused the claim, citing extraordinary circumstances. Our team reviewed this and confirmed that the issue affected a large number of flights (87%) at the departure airport. According to EU Regulation 261/2004, compensation is not due when cancellations are caused by extraordinary circumstances beyond the airline’s control. Therefore, we cannot pursue the claim further. We’re sorry you felt that communication was insufficient. Please note that during the claim process, you can always check its current status in your personal account. Additionally, we make every effort to notify you by email about any significant updates. If there’s anything else we can assist you with, feel free to reach out to us at [email protected].
DO NOT USE Terrible service
Terrible service, they don’t update you and just let you wait for years and years without informing you, DO NOT USE THEM WASTE OF TIME!!
Reply from Compensair2025-06-26
Dear Ashraf, We’re sorry to hear about your frustration caused by the long wait. Your claim is still under review by the passenger rights authority. Unfortunately, such procedures often take considerable time, but we’re doing everything we can to move things forward. You can check the current status of your claim anytime in your personal account. If needed, our support team will gladly send you a direct link and assist with any questions via email or messengers. We also notify you by email of any important updates. If there’s anything else we can assist you with, feel free to reach out to us at [email protected].
Everything was like we agreed.
Still didn't get my money it has been…
Still didn't get my money it has been more than 6 months now, they keep saying we still verifying my bank account details
Reply from Compensair2025-06-03
Dear John, Thank you for sharing your feedback. We’d like to investigate this and help resolve the issue as soon as possible. Unfortunately, based on the information provided in your review, we’re unable to identify your case in our system and provide a detailed response. To expedite the resolution, please contact our support team directly at [email protected].
Please help. Bank Account Issues
Is there someone here that could tell me what banks are accepted since I provided a US Bank and Canadian bank but still, they emailed me that it cannot be processed because it is not accepted. We kept going back and forth and they sent me a link where i could fill up my bank details and their system accepted my informations. Someone please help.
10 Months, No Result — Locked Out of Action
Claim submitted: July 29, 2024. Airline refused: August 25, 2024. Since then — no visible progress. I contacted Compensair support in December 2024. They told me it usually takes up to 6 months for legal review. They also made it clear I can’t withdraw my case or involve anyone else — citing: – Clause 2.5: no termination after 7 days – Clause 2.7: no third parties allowed – Clause 2.10: full exclusive rights remain with them – Clause 2.11: only they decide if the case is futile Now, it’s late May 2025. Nothing has changed. When I reached out again, instead of providing any update, they asked whether the flight was a business trip — a pointless question, clearly meant to simulate movement. I answered. Silence again. The result: I cannot switch to another service, cannot act myself, and they are doing nothing. This is a closed loop where you unknowingly give up your right to compensation — and they do not deliver. At this point, it feels like a trap. Possibly worse — a coordinated delay tactic that benefits only them and the airlines. If the situation changes and the claim is finally resolved, I will update this review. Until then, I strongly recommend avoiding them!
Reply from Compensair2025-06-03
Dear Victor, We deeply regret the delay in handling your compensation claim and any inconvenience this has caused you. Our legal team is continuing negotiations with the airline and is also considering the possibility of forwarding your case to the relevant passengers protection authority. Unfortunately, when dealing with third parties, the timeline for resolving claims can sometimes be beyond our control. Our team makes every possible effort to ensure a swift resolution, as our commission depends on successfully securing compensation from the airline. If you have any further questions, we would be happy to assist you.
Applied for compensation since July…
Applied for compensation since July 2023 and till this day nothing from them, I don’t think they know what they are going as tjey are clueless, I would not recommend this company as they will just waste your time
Reply from Compensair2025-05-13
Dear Ashraf, We regret that the processing of your claim is taking longer than expected. Your case is currently under review by the passenger rights authority, as the airline denied compensation citing extraordinary circumstances. Unfortunately, these proceedings may take considerable time, and the timeline is mostly beyond our control. Please rest assured that we are fully committed to resolving your case as quickly as possible. Since we only charge a fee if the claim is successful, we’re just as interested in a positive outcome. If you have any further questions, feel free to contact us at [email protected].
They have taken our compensation money…
They have taken our compensation money from Wizzair and refusing to pay us claiming technical error in the system. There is no way to get in touch with these people apart from an email address and a whatsapp chat. It has been 30+ business days now. They are scam artists and will steal your rightful compensation once received from the airline.
Reply from Compensair2025-04-14
Hello, We're sorry that the compensation process took longer than expected and regret any inconvenience this may have caused. The payment was sent to you on April 8, and the funds should already be reflected in your account. If you have any further questions or need assistance, please feel free to reach out.
STAY AWAY! TOTALLY SCAM!
I’ve been waiting for a resolution on my case since June 2023 and Compensair has done NOTHING but delay, ignore and frustrate me every step of the way. Their customer service is a JOKE. My flight was delayed more than 4 hours in summer 2023 and I applied to get my compensation from Wizz Airline Malta. I’ve reached out countless times and everytime they asked for some useless additional information and documents. I have provided all the essential documents but I don't know how many times are they going to ask me more useless additional information. I provided the passport of the person who flew me at that time as well but that's the only information I had because I no longer have any contact with that individual. It’s now 2025 and I’m still waiting for my claim, after waiting for 2 years they reach me and asked me my bank details for Euro account. Guess what! they still could not transfer money to my bank with a lame excuse that it is located in Azerbaijan. I even provided my friend's bank account in Turkiye and again they refused to transfer money to that country as well. If you can not transfer money to the country then why is it shown as available on the website? I don't understand what the hell more do they want from me?! This is a scam in a nutshell and I feel completely helpless because of their disgusting service and how they have handled my case. It's pretty clear to me that this company has no professional work ethics and etiquettes. DO NOT trust them with your money or your case. They simply don’t care about their customers or resolving issues. If I could give them ZERO stars, I would. Stay away from Compensair if you value your time, money, and sanity!
Reply from Compensair2025-04-14
Hello, We regret the difficulties you experienced in receiving your compensation. The payment was transferred to your account on April 9. Most likely, the funds should have already been credited. If you have any further questions, please feel free to reach out.
Truffa! Scam!
Non mi stancherò mai di fare una recensione negativa per loro. Le persone sul volo con me sono tutte riuscite ad ottenere il loro denaro e io sono 18 mesi che aspetto, contattandoli ogni settimana e ricevendo come risposta: “deve pazientare”. Le recensioni negative sono tutte reali. Ci sono compagnie serie e loro non lo sono. Scrivo loro almeno una volta al mese (talvolta anche di più) per un riscontro e la risposta è che loro non possono accelerare il processo. I will never be tired writing a bad review for them! The people on my flight have all managed to get their money, while I’ve been waiting for 18 months, contacting you every week, only to be told, “You need to be patient.” The negative reviews are all real. There are serious companies, and this is not one of them. I write to you at least once a month (sometimes even more) for an update, and your response is always that you can’t speed up the process.
Reply from Compensair2025-06-03
Dear Claudia, We regret that the compensation could not be secured sooner and that this caused you frustration. Your case was under review by the passenger rights authority, which unfortunately resulted in longer timelines. Despite this, we’re pleased to confirm that the claim was successfully resolved and the payment was transferred to you on April 19. If you need any further information or assistance, please don’t hesitate to reach out to us at [email protected].
Feels like a scam
Funny that all these reviews have been positive. I been waiting since July 2024 for my claim, and i still havent gotten nowhere. Even after tiredlessly sending them messages about my case. They tell me to be patient. Well, one can only have this much patience after 10 months. As soon as i put out this review, they handled the case within a week! I spent 10 months waiting for nothing, as soon as i complain it took them only a week to tell me they needed more details, and said i couldnt get compensation. Honestly in shambles. I had 3 other compensation companies lined up, but i spend my time waiting for this one. STAY AWAY
Reply from Compensair2025-03-31
Dear Ahmede, We understand your frustration and regret that the process took longer than expected. After a thorough review of your case, we found that the flights were booked separately and not under a single reservation. This means the airline cannot be held responsible for ensuring your timely arrival for the second flight, and the claim does not meet the required criteria for compensation under EU regulations. Unfortunately, not all cases qualify for compensation, and we regret that we were unable to assist in this instance. If you have any further questions, please don’t hesitate to reach out.
A star is a lot for them..it been 2…
A star is a lot for them..it been 2 years waiting for my money refund and they are not able to check where they left them...only an email saying that the money hasnt been credited back...NEITHER DEBITED!!! They also got emails with evidence from my bank and in 21st century they are not able to track where the hell my money is??
The service was fine
The service was fine, but the fee details were only presented at the end of the process, which took about six months. Other than that, the communication was smooth, and I received professional treatment.
Worst experience ever!
Worst experience ever! I’ve been waiting sixteen months for the compensation for a flight delayed by eight hours. Some people who traveled with me and went through other agencies got their money back a long time ago. I made a mistake trusting the reviews, many of which I’m starting to think are fake. The airline agreed to pay over 80 days ago (more than two months), but I still haven’t seen a single cent! Stay away and don’t trust them!
Reply from Compensair2025-06-03
Dear Claudia, We regret that the compensation could not be secured sooner and that this caused you frustration. Your case was under review by the passenger rights authority, which unfortunately resulted in longer timelines. Despite this, we’re pleased to confirm that the claim was successfully resolved and the payment was transferred to you on April 19. If you need any further information or assistance, please don’t hesitate to reach out to us at [email protected].
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