TundraFMP

On time

On time , perfect order , good product

I don’t believe I received my order

I Ordered 14 White 32 Gallon Trash Cans…

I Ordered 14 White 32 Gallon Trash Cans and Only got 3 — But was Charged for All 14 White 32 Gallon Trash Cans —Where is the Rest Of My Order ! ! — Larry Sybil - Supershine Building Maintenance Inc.

Parts didn't come all at once.

We didn't get all the complete parts ordered at once. Somehow comp. try to charge our credit card 3 times but it was stopped. Thank God

Quick Turnaround on Order

The items that I chose arrived in a timely manner and were packaged very well, leaving no scratches on the surface. I will definitely order from Tundra again.

Ordered grill knobs twice

Ordered grill knobs twice, they were the wrong ones tried to return and haven’t received the shipping labels as of one week ago…. They were fast to deliver but not good to return.

Very helpful

Everyone was very helpful and came right on time .

It would be great to have better…communication

It would be great to have better communication from you. My latest order I had to inquire as to when to expect the item ordered, as my account on your website provided zero information (my previous order had zero info for months, that was frustrating). The rep was helpful, but I feel I shouldn't even of had to go out of my way to ask. She gave me a tracking number, then I had to do the legwork. Funny enough, I got an email that it had shipped out with that same tracking number two days after I received it.

Website said items ship within 1-3…

Website said items ship within 1-3 days… but wait, that is only if there is an “IN STOCK” emblem on the item. Wouldn’t an “OUT OF STOCK” be much more clear to the customer? Upon talking to customer support a week after I placed my order I was told the items would be shipped in the following week. I canceled my order and ordered off Amazon. Thanks but no thanks Tundra.

Still haven’t sent my full order

We placed orders for holiday supply …

We placed orders for holiday supplies and we still don’t have everything. We received most after Thanksgiving

Excellent customer service!

Still waiting on part of my order

STILL WAITING ON PART OF MY ORDER 2 WEEKS NO UPDATES

right parts at the right price …

The right parts at the right price and quick delivery, Thank you for the excellent service.

Rob StinsonUnited States · 14 reviews · Verified · Experienced 2022-09-01 · Posted 2022-09-29

Expertise

The follow through and expertise of the TundraFMP crew was a real help in my order this time. Very unfamiliar with the electrical components needed and they worked with me very well. Thanks and Great company!

Christiana was awesome

i only got 1 of the items i ordered and…

i only got 1 of the items i ordered and no idea if i getting the other?!

Received half of my order while been charged full price, horrible customer service

I ordered 50 orders (2 dozen each order) of sauce dishes from TundraFMP for my restaurant. The first time, I only received 25 dozen (50orders x 2 I should of received 100 dozen). I called and inquired about this issue and then I received another 25 dozen. I’m still missing the other 50 dozen. I called once again and they said they will ship it in the next two weeks, they didn’t. I called at least 10 times and every time they said they will ship it in the next two weeks. I tried to speak with their manager but they said the manager was not present. I placed this order 2/7/22 and today (8/15/22) I called again. This time they told me the price is changed so if I want the rest of my order, I would need to pay for it. Absolutely ridiculous. If a manager is reading this from TundraFMP, I hope you fix my issue. Anyone else reading this, be cautious ordering from this company.

Only received half of what was ordered…

Only received half of what was ordered and no answers to my repeated contact as to why. But did charge me full amount for product and shipping. Horrible customer service to this point.

I found tundra looking for a part for a Vitamin

I found tundra looking for a part for a vitamix through a google search. Nowhere on the Tundra site did it indicate that was only for commercial and not residential products. When the product arrived, it was not compatible with my residential product. No big deal, right? I should just be able to return the product and get a refund. Instead, Tundra wants to charge me a 20% restocking fee, plus shipping. I guess I'm not a customer so they don't care. Not honorable.