Very knowledgeable and helpful
Very knowledgeable and helpful. Cared about my needs
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
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About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
Helpful in resolving customer problems
I could get all the informations from the customer rep without wasting my time.
Quick friendly service.
Representative was knowledgeable and…
Representative was knowledgeable and help me accomplish what I called about.
No specific comments
Gentleman very helpful
Amazing
I was happy to learn that we have some help
The process took all of 10 minutes
Freedom Mortgage has been very understanding
Freedom Mortgage has been very understanding during our difficult time. Every representative we've spoken with has been courteous and helpful. We truly appreciate their patience and willingness to help.
Escrow
Very knowledgeable. Very nice. Told me what I needed to do.
Positive communication
Kind and Professional
Kind, professional, knowledgeable. Very satisfied.
I was calling about a payment question
I was calling about a payment question. Whenever I call the agents are very well versed in their business. I am extremely happy with my mortgage company. I’m a first time home owner and they make the process easy for me.
Quick response!
Quality service
Very quick, thorough and clear answer to my question
Potential Scam
The customer support person was friendly & knowledge and was quick to be able to answer my question.
She was pleasant to talk to
She was pleasant to talk to. She answered my questions and was knowledgeable
We love our Freedom
We love our Freedom! This is the most helpful mortgage company we have ever worked with.
Freedom Mortgage has made paying my…
Freedom Mortgage has made paying my mortgage very easy to do. I don’t have to worry about mailing a check worried about if the payments actually being processed the way that I handle it over the phone is simple for me and I appreciate it. Thank you Freedom Mortgage.
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