FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
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Is FSJ Shoes legit?
FSJ Shoes (www.fsjshoes.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkable designs, quality, and the ability to customize footwear to individual specifications, which many find wonderful. Reviewers consistently appreciate the superb customer service and the dedication to ensuring customer satisfaction with their purchases.
However, some people mentioned issues regarding the order process, such as not receiving confirmation or tracking emails promptly. A few other people also felt that there were problems with fit, with some receiving items that were far too big or encountered material quality concerns.
Auto-generated from all reviews of this business. For reference only.
Now I feel threatened.
The email I received this morning from Ms. Chen from FSJ shoes:
‘Changing the size requires remaking the shoes, hence the delay. Please delete your comment, and we will cancel your order and apply for a refund.’
Sincerely
Cara Chen
FSJ Support Team’
‘Please delete your comment, and we will cancel your order and apply for a refund’ was in bold lettering.
My review contains only facts about my experience. I was not told these shoes are being ‘handmade to order’. Had I known, I would not have changed the size, since my daughter’s size is between sizes 3 and 4, and we are on a time constraint (prom). Additionally, the FSJ size guide does not open to include the directions, and diagram, for how FSJ measures the foot. You have to scroll down to the bottom. I had no reason to scroll down, as my daughter wears the smallest sizes (listed at the top).
It is unethical to suggest I remove my review in order to receive my refund.
So Disappointed.
I ordered size 4 on April 1st for my daughter’s prom April 25th. I would have ordered earlier, but I had never heard of the company, nor come across it online before. I was truly very excited - it’s so hard to find ‘women’ shoes in her foot size. After the 3 business days, the order had not yet shipped. I contacted the company and asked if it would be shipped soon because my daughter is ‘in between size 3 and 4’ based on their sizing chart and I was unsure as to whether I’d need to (hopefully have time to) return size 4 and purchase size 3. The representative was prompt, provided a diagram of how to measure for ‘heel to toe’, and told me not to order two different sizes. Based on the diagram, I had not measured correctly and likely my daughter is a size 3 in their shoes. I was very appreciative. I later realized this diagram is on their ‘sizing guide’, but you have to scroll all the way down to get to it (my child is in the smallest size, so I had no need to scroll down). It was April 7th (same day I received the email response from the FSJ representative) when I confirmed to her the change to size 3. April 10th I emailed, again, asking if the shoes would ship soon (I did not expect incurring an entire new 3 day ‘processing’ time just for changing size). I am notified on April 11th the shoe is ‘handmade to order’ and she can try to ‘expedite’ the making of the shoe. This is very frustrating because, one, nowhere on the site does it say the ‘as is’ shoes are ‘handmade to order’ (the customized ones clearly are), two, the 3 day processing time is complete for the size 3 shoes so I don’t understand why there is a need to ‘expedite’, three, had I known the shoes are ‘handmade to order’ I would have kept the size 4 shoes (the difference in the size 3 and 4 is not that large, and her feet are a little on the ‘wide’ side). She now says to ensure I get the shoes on time I need to pay $30 expedited shipping. I refuse to do that. I could BARELY validate paying $120 for prom shoes to begin with.
So, long story short, scroll all the way down on the sizing guide to get a diagram of how to measure for the fit of your FSJ shoe, and ‘processing time’ = hand making the shoe to order, so do not expect it to be only 3 business days, in addition to the up to 12 day shipping time.
Reply from FSJ Shoes2026-04-16
I sincerely apologize for the unpleasant experience. Since the shoes are handmade, their production requires a certain amount of time. As a size exchange necessitates crafting a new pair from scratch, the overall processing time has been extended.
Given that you need to receive the shoes by the 24th—and considering that standard shipping typically takes 6 to 12 business days, which I cannot guarantee—I suggested expedited shipping to ensure that your order arrives on time.
I love that I got a $10 off my first order. This site has amazing items to choose from.
Reply from FSJ Shoes2026-04-13
Thank you for sharing. We offer a wide variety of styles so our customers can find the shoes they love. We always reply to emails from those who contact us as soon as possible. Have a great day!
The shoes have a scuff on the back. They are too big and your company does not want to refund me my money.
Reply from FSJ Shoes2026-04-13
We regret to hear that you are dissatisfied with our service. We are not unwilling to offer a refund. We have provided a solution to rectify our problem. Please let me know via email whether you agree to our compensation plan.
Ordered a pair of shoes that came nothing like in the photos on the website. They don’t accept refunds because I wanted the inside lining to be leather (which obviously isn’t). I don’t care that much about the 100$ I lost, but their answer to my email saying they don’t see any difference between what i got and the website photos was disappointing. Absolutely avoiding them in the future.
Reply from FSJ Shoes2026-04-13
We apologize for any inconvenience this may have caused and understand your feelings. We have already contacted you via email and will provide a solution. Please check your email.
I love the variety of options and I love that all your shoes come in bigger sizes. Being a transgender woman, it is hard for me to find shoes in my size and every shoe that was available came in bigger sizes? So the options were limitless.
Reply from FSJ Shoes2026-04-07
I’m delighted to hear that you found a pair of shoes that fit perfectly, and that our wide selection of styles made your shopping process even easier! We strive to offer more inclusive sizing options, and I’m so glad you had such a pleasant shopping experience. If you ever need more recommendations in the future, please don't hesitate to let me know!
The product and the customer service…are both subpar. Do not waste your money!
The product and the customer service are both horrible. Please, read the customer reviews (especially the one-star reviews; I am convinced the 5-star ones are by bots or employees) before you buy -- you will be saving yourself from a lot of aggravation and disappointment in the future. The boots that looked great in the picture arrived 3 weeks after I ordered them. Based on the reviews I read after I purchased them it appears that I actually received my item faster than many others, as every real customer had to wait at least 6 weeks before they received the item(s) they bought. You can not track your order after it is shipped, as the carrier they use only tells you that your item(s) is "in transit". If you contact customer service to find out exactly where "in transit" your items are, all they will tell you is that they are "in transit". So, the tracking number you get is pretty much useless. The quality of the boots I bought is very poor. I had read in the description of the boots that they would be vegan leather, which is fake leather. So, I knew that before I bought them for $115.00. However, I had purchased some vegan leather pumps by another brand and they are fantastic -- you would never know they weren't real leather. These boots? Totally fake looking. The wedge heels are plastic and look like plastic. The fake leather looks like fake leather. They are not well made, except for the laces which are ok. The boots are too big -- my feet swim in them. Which brings me to their customer service. I wanted to return them and get a refund. Unfortunately, if you return your item for ANY reason, you have to pay the shipping charges (this is stated in their return policy, which I didn't read before purchasing. My bad.) I emailed them about returning the boots and they reminded me about the return policy, and offered me an exchange instead of a return. I said okay, I'll just get the same item in a smaller size. Simple, right? NOT. They sent me an email telling me that I had to take a video of me wearing the boots so they can decide whether or not the boots are too big. That is the most ridiculous thing I've ever heard. Like, what? They have x-ray vision and can see inside the boots to determine if they are too big? I'm going to do it, and then contact my credit card company to dispute the charge because they are being such jerks. But, you are now warned. Do not waste your money.
UPDATE: After posting this review, FSJ Shoes contacted me and offered to let me keep the shoes and they would refund the entire purchase price, IF I deleted this review. I refused. After some back and forth, FSJ Shoes finally agreed to refund the purchase price after I returned the shoes at my expense, and sent them the tracking info, as per its online return policy. In other words, they only agreed to do what they were legally obligated to do in the first place. I gave them an additional star because they refunded my money once they received the tracking info, as opposed to actually waiting for the shoes to be delivered. I read in another post that they don't have a US address. They do, and I have it, so if anyone runs into the same problem, reach out and I'll share the address.
Reply from FSJ Shoes2026-04-13
We apologize for any inconvenience this may have caused. Vegan leather is synthetic leather; if you require genuine leather, it can be custom-made, as stated on the website.
Regarding return shipping costs, this is also explained in the policy. We offered a free exchange to help you avoid return shipping fees.
Because the shoes you received were the wrong size, we need to determine which size of replacement shoe would be more suitable, which is why we requested the video and measurements.
Very reliable and great communication! The shoes are good quality material and the prices are fair
Reply from FSJ Shoes2026-04-07
Thank you for sharing. All of our products are handmade, ensuring a certain level of quality. We are delighted to hear that you are pleased with our shoes and service. Have a wonderful day!
I placed my order February 22nd and I have NOT received any shoes yet. There's no way to contact customer service. I will NEVER order again. The tracking number doesn't tell u ANYTHING. I feel scammed!!!!
Reply from FSJ Shoes2026-04-07
The package was initially shipped; however, we received a notification that you had opened a dispute. Due to this dispute, we were unable to proceed with processing the order. We also reached out to you via email but have not yet received a response.
We issued a refund to your original payment account on March 5th in connection with this dispute.
I love FSJ!! I have purchased several pairs over the last couple of years and they are all amazing!
They are always comfortable no matter the heel height, and they are always high quality! They last forever!!
The customer service responds quickly and is always very helpful! I recommend FSJ to all my friends!
Reply from FSJ Shoes2026-04-07
Thank you for sharing! I'm delighted to hear that you like my shoes and are satisfied with our service. Have a wonderful day!
Great customer service and patient with the search for the right size shoe. This involved a return and several emails with me sending an outline of my GF foot! Most of the communication was on email and I was surprised they not only read them correctly but followed thru timely! Pleased.
Reply from FSJ Shoes2026-04-07
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
I ordered the shoes; however, it did not say when my shoes would be delivered.
Reply from FSJ Shoes2026-03-31
Our shoes are all handmade and shipped from overseas. Our shipping policy specifies the estimated delivery times. Customers are also welcome to contact us via email at any time, and we will be happy to provide you with updates.
Fantastic customer service, very prompt replies and awesome to find a company that manufacturers shoes to your actual foot size.
Reply from FSJ Shoes2026-03-31
Thank you for sharing. Our customization service is designed to ensure that customers receive shoes that are both perfectly suited to them and truly unique. Have a wonderful day!
I wasn’t happy with my first pair but when I contacted customer support they were nice enough to send me another pair of my choosing! And I am happier than ever. 10/10
Reply from FSJ Shoes2026-03-31
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
I am a tall women and have long feet. I was so elated to find a site that I can get a low heel, beautiful shoe in my size. I wear a 13 M. But sometimes they are short. I prefer square toe because I am diabetic. Then when I saw the feature to have shoes made specifically for me, well WOW! When I receive my order and check size, I m going to order a made for me pair of navy shoes. My closet has 40 pairs of shoes. Only about 7 are comfortable. If this works for me I will get rid of them all and order from you.
Reply from FSJ Shoes2026-03-24
Thank you for your order. We offer custom services to ensure that our customers can find the perfect fit and obtain shoes that reflect their unique personal style. If you have any questions, please feel free to contact us via email. We wish you a wonderful day.
Scam online shoe store with trash quality & fake reviews
This is one of the worst online businesses I've been scammed by. I'm very sure that their reviews here are not by real customers.
Purchased boots in A SIZE LARGER than what I wear to leave room for socks. Couldn't get my foot into the boot.
Contacted the company and they wanted me to pay to send the boots back.
Chinese quality boots and sizing. Poor customer service. I didn't even receive a receipt after purchasing. I had to email them for a receipt and waited a month for the boots.
They asked if I wanted to pick something else out and keep the boot. The boot was $169 for fake leather. Why wouldn't I want my money back? And why would I want to get another pair of boots that are not properly sized?
The "vegan" leather is like a hard doll plastic that does not give. It does not look close to being leather. And fake leather should not cost this much.
This is just another social media scam company that sends low quality junk from China. Save your money!
Reply from FSJ Shoes2026-03-24
We sincerely apologize for any inconvenience this may have caused; we fully understand your frustration.
Please note that sizing can sometimes vary depending on the specific brand and style. Our website features a detailed sizing guide, allowing you to select the appropriate size by consulting the provided size chart.
Regarding the materials, our website clearly states that we utilize vegan leather. If you require genuine leather, this would need to be arranged as a custom order.
We have already reached out to you via email to offer a resolution; please check your inbox for our message.
You have great designs on your cowgirl boots and I found just what I wanted. The prices are almost too good to be true and I hope the quality is good. I want leather boots but didn't see any indication the two I ordered will be in leather. If not, your return policy will allow me to return them
Reply from FSJ Shoes2026-03-16
Thank you for sharing. We offer customization services, including the option to upgrade to genuine leather. You can contact us via email：[email protected], and we will guide you through the customization process.
My first purchase from FSJ was a pair of shoes that, unfortunately, were the wrong size because they were too big for me. So I contacted customer service to ask if it was possible to return them and exchange them for a new pair of shoes of the same model, but a smaller size. The support team was really kind. They offered to keep the wrong-sized shoes and that they would send me the right-sized pair for free. Yesterday, I received the right-sized pair, and I'm really happy. The support team was really kind, and I'm very satisfied
Reply from FSJ Shoes2026-03-16
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
They have been excellent with communication. They helped me with a replacement pair of
Boots as the first ones were too small. They were shipped directly as soon as possible. I will order again for sure. Thanks team!
Reply from FSJ Shoes2026-03-16
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
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