FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Written by the business, not verified by us.FSJ Shoes (www.fsjshoes.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkable designs, quality, and the ability to customize footwear to individual specifications, which many find wonderful. Reviewers consistently appreciate the superb customer service and the dedication to ensuring customer satisfaction with their purchases. However, some people mentioned issues regarding the order process, such as not receiving confirmation or tracking emails promptly. A few other people also felt that there were problems with fit, with some receiving items that were far too big or encountered material quality concerns.
Auto-generated from all reviews of this business. For reference only.After placing and receiving a FSJ Shoes order. The shoes were too large. In contacting FSJ Support Team and submitting pictures to verify the concern, they quickly agreed to ship the correct size sandals at no cost to me. Thank you FSJ (I will place another order soon.)
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
I had a very positive experience with FSJ’s customer service. I ordered a pair of shoes, but the first model I received was a bit tight, and the color looked quite different from the photos. When I contacted customer service, they were very understanding and helpful, and they allowed me to exchange them for a different model since I wasn’t satisfied with the color. The exchanged pair arrived and looked exactly like the photos, but unfortunately, this time the size was a little too big. FSJ’s team was again very professional. They asked me to send photos of my foot with measurements so we could figure out the correct size together, and now they are sending me the right size. I also really appreciate that they told me I could keep the pair that didn’t fit, so I’ll be giving them to a friend. Overall, FSJ handled the situation with great care, kindness, and professionalism. Buying shoes online can be tricky, but their customer service made the exchange process much easier. Ana Kozak
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
I have just ordered my 8th pair of shoes and lets just say I love them all. I have some issues with 1 pair of boots arriving with mo rhinestones but the company made it right by giving me a small credit. I also had my stiletto heels break on one pair so they decided to give me another small credit wich helped including adding some extra spare studs. They are very responsive snd great to work with!
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
Communication from customer service was thorough, prompt, straightforward, and generous. The product was quality and the replacement of the shoes that didn’t fit was handled very generously and assuredly for proper fit the next time
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
I ordered a pair of completely custom shoes: they are gorgeous! I sent some pictures of the shoe I wanted and the shoe I got is spot on. Fits beautifully and is beautiful. I wear a women’s us size 14 eu 46 normally. I’m a 15 in FSJ. I had a great experience with customer service, which is consistent. I ordered another pair of shoes from FSJ several months ago and customer service was excellent at that time as well; very responsive and seemed to care. I admit that shoe never turned out the way I’d hoped, but FSJ sure tried. Despite that shoe never really working out (they did try 3 times and there were no additional charges, it just never quite fit) my experience with customer service was good enough to make me choose to order another shoe from them: and this shoe is fantastic! Wearing such a large shoe size it is incredibly difficult to find shoes that fit and are something I’d like and so it’s very meaningful to get what I wanted. Be aware that shipping time is quite long, but so worth it.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
Easy, great selection, found exactly what we were looking for.
Thank you for sharing! We offer a wide variety of shoe styles so that our customers can find exactly what they like. Have a wonderful day!
I really appreciate the variety of styles and price points. However when completing the order, it’s unclear when the order will be shipped or received. Even the confirmation emails do not provide details of delivery.
We offer a wide variety of styles to ensure that our customers can find the perfect pair of shoes. Our shipping times are clearly outlined in the Shipping Policy section of our website. We will also send you an email notification once your order has been shipped. Should you have any questions, please feel free to contact us via email at any time.
I love Fsj I originally ordered in Dec for Christmas my shoes were too small seems sizing is a little different as I wear 12 but had to get size 14 boots, but FSJ accommodated me through the entire exchange. They sent 2 pairs although they didn’t fit they didn’t charge me until the 3rd try and it was only a $35 ship fee, and these fit. It was a headache because I missed my bday in Jan and Valentine in Feb but it’s May and I can wear my boots for summer. All I can say is be patient they will help you if issues arise. I wish to be a shoe model for them great quality shoes😍
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
I’ve ordered from XydShoes, and their service is remarkable! I accidentally ordered a size that didn’t fit and they offered for a full refund, with a new shipment of the shoes in the correct size with no shipping cost! They were very helpful and have very prompt responding, which is very reliable. I will be ordering from there again and referring to them for my friends!
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
The shoe matches my purse and dress perfectly..Thanks
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
The heels I ordered are beautiful and comfortable. I can not wait to wear them on my wedding day. I need to break in to them before the big day. I had an issue with sizing, usually a size 6 in heels in the US, received an exchange in size 5 and they fit me perfect. They are very similar to an expensive brand, the price tag is much better. Will definitely buy from this website again.
Thank you for sharing! We are delighted to hear that you like our shoes and that the size fits you well, and that you are satisfied with our service. We wish you a wonderful day!
the tracking was very accurate and product is as shown...well done
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
Great experience, and I’m very happy with my new boots! On top of that, I received exceptional after-sales service, and communication was very easy.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
Simple, straight forward, no reason to suspect any fakery. I suspect the quality will be comparable to previous purchases.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
I WILL ORDER AGAIN AND AGAIN!! These shoes are amazing!! They are very high quality and made with precision. They are so beautiful and unique. I’ve worn them twice and lost count of the number of compliments I received from both men and women! The delivery time was a little long, because I’m impatient….but it was so worth the wait, and now that I know they are custom made upon order, I can curb my impatience! Customer service was very attentive when I questioned the length of time it had been. They were very responsive and reassuring! The size guide is very accurate, use the foot measurements and ordering is easy! I ordered the Black & Grey Mesh Straps Patchwork Round Toe High Heel Shoes in size 7.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
At first, I had a bit of trouble with the shipping. I reached out to the company through email and they resent the shoes for me. The customer service was good. When I eventually got the shoes, they were really good quality, so it was worth the wait.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
Excellent Customer Service and Excellent Quality & Packaging. I have over 280 pairs of shoes of all brands and PROUD to have these in my rotation. I thought the shoes were too expensive for them not to be a name brand, however, it is for my daughter’s College Graduation and sacrificed it. I’m truly impressed, overly excited and so happy I ordered the shoes. There email response time is EXCELLENT, quick and efficient. I highly recommend to try the footwear. You will not be disappointed.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
The shoes I ordered and received did not fit well and had a strong chemical order, when I reached out to customer service, they responded immediately. They were friendly and helpful and they offered to send me a different pair of shoes. I was pleased with the level of service they provided and hope the replacement shoes work out better for me.
Thank you for sharing. We are committed to providing our customers with a pleasant and effortless shopping experience. We hope you have a wonderful day.
I bought these shoes for my girlfriend, and unfortunately, they were extremely uncomfortable and looked cheap. When I requested a return, FSJ initially told me I could keep the first pair and choose another pair instead. We tried again, selecting classic black high heels, but they arrived with an oversized belt/latch that looked completely ridiculous and served no purpose. When I reached out to FSJ’s return department, I was told I would have to return both pairs, which I did via USPS (the cheapest option I could find - $60). On top of that, while FSJ refunded the cost of the shoes, they did not refund the $30 shipping cost for the initial order. In the end, I lost $60 due to their product flaws and misleading handling of the return process. This was by far the worst return experience I’ve ever had. Their team seemed more focused on keeping the shoes to make money than actually helping the customer.
We sincerely apologize for any inconvenience this may have caused; we certainly understand your frustration. We did indeed ship your order via an expedited service, and expedited shipping entails an additional fee. This fee was paid directly to our logistics provider. Furthermore, the package was delivered within the promised timeframe.
102 reviews matching
Siennarossi
nicepairs.com
TheFitVille
AKIRA
Harrington & Co. Hatters
Eric Javits
Wolf & Badger
Oakjuri