About Bellhop Moving
Data updated- Website
- www.getbellhops.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 5% (4/78)
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About this business
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.Local MovingLong Distance MovingLabor Only ServicesApartment MoversLast Minute MoversCommercial MoversGet a free estimate today and book with $0 down!
Written by the business, not verified by us.Is Bellhop Moving legit?
Bellhop Moving (www.getbellhops.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has replied to 5% of negative reviews; Reviews mostly discuss Price, Product. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the online scheduling convenient and appreciate when the moving team arrives on time and works efficiently to complete the job. Many customers note that the upfront booking process makes coordinating relocation details straightforward and manageable. Some reviewers were not happy with late arrivals, as certain teams showed up significantly behind schedule without proper tools. People also mentioned damaged items, rough handling during transport, and unexpected extra charges added to their final bills. A few customers experienced poor communication from drivers and felt very disappointed by the overall standard of service.
Auto-generated from all reviews of this business. For reference only.What people say
The crew members were fantastic
The crew members were fantastic! They were on time, smart, courteous, efficient and hard working!
A+++
I give Michael and Keenan A+++ for their professionalism, efficiency, and friendliness. They completed the job quickly and noticed everything. They offered recommendations and made sure they were thorough. I really appreciated them and Bellhop, and I plan to tell all my friends and family!
Crew leader ruined the experience.
The crew leader didn't load the 2-26' trucks fully. They dropped several things during the loading. They were dismissive about dropping items. The crew leader complained incessantly about the workload. The crew leader pointed out anticipation of going to the next job that was over 3 hours in the future. Lack of focus on wrapping our project up. The had room. I visually saw it. They were instructed they could leave a mattress and box spring if needed. Instead, they left important items including pictures, etc. Now, my wife and I had to fly back, rent a car, then a Uhaul, then load and drive back to our new home in Iowa. It will cost us an additional $1600. I am one to leave a tip, even on moderate to bad service. Because of the crew leader not loading the remainder of our items and it costing me, I will not be leaving a tip this time. She can tip the other people. On a positive the driver AJ was very nice and professional. The loaders, other than the crew leader were positive on interactions with my wife and kids. Very disappointed in having fix their lack of discipline to finish the loading project. The second driver was not helpful or professional upon delivery. He slept in his truck without letting us aware we were good to start unloading. We waited about 20 minutes before checking on him, waking him up to get an update of next steps. He didn't help to open the trailer door which I found could be a danger and liability concern if one of us novice people got injured attempting to open the door and get the ramp prepped. I did a lot of homework on finding a moving company. I've never utilized one before. Bellhop was the cheapest. I now believe they were the cheapest because of cutting some corners and ultimately costing me more money after the delivery/unloading was done. Items should not have been left behind. Trucks should not have taken off. They had more room. Zero doubt in my mind about this. The crew leader made this happen.
Reply from Bellhop Moving2025-01-09
We sincerely apologize for the negative experience you had during your move. The issues you described regarding the crew leader’s attitude, the loading process, and the subsequent challenges you faced are deeply concerning and fall far below the standard of service we aim to provide. We regret that you were left with items behind and had to go through additional efforts and costs to resolve this. While we were not notified of these issues on the move day, which limited our ability to address them in real time, we take your feedback seriously and will share it with the relevant teams to prevent such incidents in the future. We’re glad to hear that some members of the team, including driver AJ, provided a positive experience and were professional and kind in their interactions. However, we recognize that this does not negate the overall frustration and inconvenience you faced. Thank you for sharing your experience with us. We regret the challenges you faced and appreciate the opportunity to learn from your feedback to improve our services.
Norris and the team were amazing
Norris and the team were amazing, super helpful, understanding and supportive!!
Quick response to last minute request
Quick response to last minute request; guys were fast and professional.
Reply from Bellhop Moving2025-01-04
Stephen, thank you so much for the wonderful review!
Just moved to Tampa from Chicago and…
Just moved to Tampa from Chicago and the bellhop movers were fantastic. I used them to help load and unload the Uhaul on both ends of the trip. In Tampa we were helped by Matthew, Roberto, and Vanessa. They were fantastic! I would use bellhop again!
It was a good experience
Professional and timely
Professional and made the overall experience seamless. Careful with all items and placed exactly where requested.
Highly recommend bellhop!
Bellhop was super easy to work with for my cross country move. They were communicativ, efficient and organized. It was by far the best price of any other company I talked to and I appreciate that they Work with local businesses. I would definitely use again!
Phenomenal Experience
My first time using movers and what an awesome time it was! I’ve heard great things about Bellhop and they did not disappoint! The Dream Team: Shaaf (Team Lead) Joann (Driver) Andre (Pro) Matt (Pro) They were fast, fun, efficient and took great care when moving my stuff from house to house. Thank you all so much!
Amazing service!
My movers, James and Alfondo, were so great! Very professional, very nice, efficient, and handled all my items with such care! Would recommend any time!
Prior Bellhop users
We have used bellhop moving before earlier this year when we moved into our new home, and they did a great job for us! Pat and Manuel were both prompt and moved everything we needed moved without any issue. They were both kind and efficient.
Did great the whole time
Did great the whole time. Always love using bellhops whenever I have to move
This is for my Houston move
This is for my Houston move. I want to give ZERO stars to this Bellhop Company! ZEROOOOOO. I have never worked with a company who will never let you speak to their supervisor. I booked packing services only and stated it in my notes as well and i was charged $173. I called 48 hrs in advance to inform them I wouldn't need their services and they said it would cost me $200. So i decided to keep the service. On the day of they realized it was only a packing service in which i booked on Dec. 11th online. They called me to tell me it will now cost me $284 per hour w/ a 3 hr minimum to pack up my kitchen because THEY didn't realize it was only a packing and not load and unload. I never even left an address to unload at. SMH. I said oh no that's not in my budget; can you please have a Supe reach out to me asap to dissolve this issue? Do you know the rep tried to blame me and harassed and yelled at me for asking them to refund and cancel due to their negligence. Then he told me that even with a reservation confirmation which the price is confirmed that it will go up. That's unethical practice. They ended up canceling with no call or email from the higher ups and now I'm stuck packing everything by myself and they have the nerve to charge my card $200!! What a joke this company is. I would definitely stay away!!!
Very happy with the work these guys…
Very happy with the work these guys did. Dave and Bard worked fast and efficiently and really just did a great job. Thanks!
I would not hire them again
Guys were great but Bellhop charged me almost $500 more after the move with no explanations!! I requested multiple times a detailed invoice, nobody bothered to respond. So disappointed!!
The crew was hard working and…
The crew was hard working and efficient. My only complaint is there was supposed to be 3 people and only 2 showed up so the job took longer and I had to pay extra hours for the truck
Awesome gentlemen that worked very…
Awesome gentlemen that worked very hard. Treated stuff as if it were their own. Would use them again.
Ari and Ethan were pros!
Ari and Ethan were pros! Highly recommend them to make your move as smooth as can be.
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