HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.Denyanira was very patient and helpful when I was making a reservation for Wuksachi Lodge in Sequoia National Park. She spoke calmly and clearly and promptly emailed me the correct reservation confirmation.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
He was amazing and made the process smooth!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The representative was very professional and polite and explain the policies on cancellation
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
I had a wonderful experience with Jamie over the phone. he was very friendly, helpful, and professional throughout the entire reservation process. he answered all of my questions and made everything easy and stress-free. Jamie provided excellent customer service, and I truly appreciate him help!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very informal and helpful very nicely explained.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
My customer service rep was articulate and very helpful.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was very professional, helpful and friendly as to reserving my room and making sure it was the right location.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She failed to deliver the rooms I asked for which were connecting rooms with a RiverWalk view (instead I received connecting rooms that are NOT RiverWalk views) then got my last name wrong along with my email address. She also did not inform me that she was NOT with OMNI Hotels which is who I thought I was calling, which is very deceptive. She also did not inform me that these reservations were not refundable. Very disappointed.
Greetings Teresa We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Not impressed with the person I talked to...
Greetings Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The customer services representative/reservation agent I spoke with, Kyla Vanessa, did an excellent job resolving my issue. She was careful to be thorough and complete the transaction to my satisfaction. She represented the company she works for as a competent and professional employee.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Tried to use the voucher I received , even used the link they provided. It did not work and when I called customer service, I was on the phone for an hour waiting while standing in the lobby of the hotel at 9 pm. Hotel had a room for me but Hotel planner could not book using the voucher. Had to go to another hotel as I could not wait for a revised voucher to be sent to my email. The new voucher ended up coming 2 Days Later. This website is a scam scam scam scam. Do not use
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
He was very helpful, waiting on me while my wife was in traffic to Make the Reservations She Had to Pull Over, he waited nicely and patiently, he was a great help to us and I appreciate him.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Ryna was awesome she was very patient and understanding
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Helpful. Knowledgeable, friendly.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very helpful,kind
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
This is a SCAM !!!!!! My husband attempted to make a reservation through this site. The female ( not a lady, maybe even AI ) on the other end attached outrageous unnecessary additional costs without explanation after quoting a reasonable price for a Hampton Inn room. After my husband questioned her, she COMPLETELY IGNORED his request to cancel the charge/ reservation. She very IMPOLITELY and AGRESSIVELY IGNORED MY 70 year old husband and SPOKE OVER HIM, COMPLETELY IGNORING HIS REPEATED REQUEST TO CANCEL. This is off-shore, foreign paid workers making Pennies on the dollar with NO RESPECT TO AMERICANS AND OUR WAY OF LIFE FOR HONESTY, UPRIGHT, RESPONSIBLE, BILL-PAYING CITIZENS! This is DISRESPECTFUL AND DISHONEST TO USE PEOPLE AND ABUSE PEOPLE THIS WAY! SHAME ON YOU AND YOUR UNETHICAL PRACTICES.
Greetings Michele, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The AI agent’s pauses were poorly timed causing repeated responses
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
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