HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.So expensive and it’s a motel standard and not convenient to stay. Never stay there again.
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Very bad experience. I made a reservation thinking I was booking directly with the hotel. I was assisted by an AI, which confirmed a price per room, but I was later charged a much higher amount, and breakfast was not included. Absolutely terrible. I will never use this service again. The hotel refused to take any responsibility.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Albert was very pleasant to talk with in getting my reservations for our trip. He answered all my questions thorouly and explained some things I asked about. He did great
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Very detailed. Assisted me in several items. Very pleasant.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
The service representative was helpful and very polite.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Outstanding Performance:Very Professional, Knowledgeable,Helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Mr Samson was very knowledgeable and had so much patience with me I’m grateful thanks
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
What made my experience great was Stanley. This young man was very thorough, Kind and very Knowledgeable about what I wanted! I hope I can talk to him the next time I’m wanting to make a reservation!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
It is impossible to talk to a person to modify a booking. First of all you speak to a machine, had technical issues and couldn't send a security code to my phone (repeatedly), put me through to an agent supposedly, after an endless wait I gave up. Tried a different number, no success, line went blank. So frustrating and a complete waste of time. Please don't waste your time using this firm, if you have to modify a booking it won't happen and you'll end up wasting your energy.
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. If you have any further questions or concerns, please feel free to contact us at [email protected]. Kindly, Briana S.
Poor communication. Misleading information and prices. Wrong contact number was listed, so I can't even call to cancel my reservation. They even listed the wrong mobile number under my account, so I can't even receive a 4-digit code to cancel my booking.
We appreciate you bringing this to our attention and value your feedback. We have looked into this issue and see that our team is currently working on resolving this for you and has been in communication via email. We appreciate your patience and understanding. Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
I would not recommend using this company. I booked a hotel and was very specific on what I needed which was two beds. I was told on the phone I could cancel up to a certain date for a penalty and that it was confirmed two beds. After paying and getting my confirmation it was not guaranteed to have two beds and there was no cancellation for any refund. I feel lied to and mislead. Avoid this service provider.
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at [email protected]! Kindly, Briana S.
Elmax was efficient in his job but we were cut off while booking.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
She was very helpful and understanding of what I needed to get done
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Utterly hopeless company - didn’t respond to email enquiry at all and then on the phone passed the call from pillar to post racking up really high charges without ever answering the question. Avoid, avoid, avoid.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Sounded like AI. I wanted to talk to an actual person. But I did get what I needed.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Polite, Interested ,accomidating service by Hazel.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Very easy and helpful! Got a great location at a great rate!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
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