HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.Jonathan did an excellent job addressing all my concerns and finding me adequate accommodations.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Efficient and complete instructions. Extremely friendly and patient. Easy registration with this person. Thank you!!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
I had booked a specific room and then was sent confirmation for the wrong room. I asked them to fix the issue but was told they couldn’t. My booking was pay at room upon check in yet they took my money within 20 min. I showed up to the hotel and was informed they had no booking available for me. And they couldn’t refund my money because the third party booking company had it. Yet they stated they didn’t have my money. Company is a fraud and waste of time to use.
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. We see that our team has issued a full refund for the $9.99 service fee. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact us at [email protected]. Kindly, Briana S.
Daniela was very helpful and nice to help me book our room and stay at the motel...Thanks for all you do!!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Jackie was extremely efficient and patient and o applied discounts where applicable. We are very pleased with her service.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Salanne was very friendly and knowledgeable.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Needed help making a hotel reservation for a planned surgery. Austin was terrific at helping me get the reservation made.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Lindsey at Ethan Allen Hotel just saved me a lot of trouble and heartache by finding me a handicapped accessible room in the area. She was great! 5-star service. Thank you so much!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Everything was taken care of in a friendly, and courteous manner.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Very patient and got me a better rate!! Stellar job!!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Joshua is so perfessuonal! Pat attention Comfort Suites. You reservations employee Joshua was beyond my normal booking experience. I have traveled extensively around Unoted states. Joshua was so professional, kind, detail oriented with dynamite communication and dictation. Give the gut a raise or promotion. Seriously Joshua is above and beyond. He deserves to be recoginzed for his humility and integrity. Im looking forward to my stay with Comfort suites!! Hey!! Joshua! Thank you
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
She was patient and located the hotel I needed in White Plains in addition she reviewed the options and found the perfect room for my needs.She was great!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Riha was very professional and patient. Spoke clearly.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Aakash helped me with booking a room today. He patiently walked me through the process and explained my options.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
I spoke to Olivia to arrange for my hotel booking. She was very sweet and answered all my questions with knowledge and kindness. She is an asset to your company. I hope you can give her a bonus at some point.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
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