HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.Andre was very professional, courteous and patient.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Celine was polite and thoughtful and thorough and professional. Thank you! She made booking quick and easy.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
If I am ever re-routed to this company again I will figure out how to go to the hotel directly. When I called, I was told I was speaking to the hotel directly, and that was a lie. They were then sneaky and underhanded and booked the wrong nights and then charged me $600 instead of refunding the whole amount. When I called for the third time to have this issue corrected, they claimed that the reason it happened is that I was dealing with an AI agent and I know that not to be true. I was speaking to a human who did this on purpose. I work in AI. This is not in question. UPDATE: They replied to this review that they can't find my reservation and that is also a lie. I have spoken to them on the phone AGAIN and my reservations are very much in the system. Truly reprehensible.
Greetings, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Very professional, helpful and early to understand
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Danica, help me find a hotel with a jetted tub because they didn't have one available. That's all I wanted was a jeted tub.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
You are incorrect.... I reserved 3 rooms at the Hyatt and paid with my credit card in March . The last 4 digits odf the card are 5184. I was charged 1400$. I cancelled the reservations as one of our friends had died. The card that ends in 5184 is no longer in use and was cancelled between then and now. I have proof that my card was charged the 1400$, and I would be happy to get my bank aNd lawyer involved in you wish... I will give you the new number of my card after I know that this will be rectified.
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. If you have any further questions or concerns, please feel free to contact us at [email protected]. Kindly, Briana S.
Asked for checkin at time of call was told. Was able to and when I got there I was told there was no rooms until my reservation at 3pm it was very inconvenient with 2 kids that had been in the car for 15 plus hours the staff at the hotel was great and very apologetic about not having any rooms and tried to make it right by calling other places
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Told garbage AI I was locked out of my house and couldn’t get a locksmith until tomorrow. I repeatedly said I needed to check in now at 2 am. AI said all was fine. It was not fine. Got to the hotel and they had nothing. Check-in is at 3 pm. Pointless telling the AI 6 tines. A nightmare because you won’t hire human employees.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
She was very polite and once we she was done getting our info and found the room had been taken she found us a new one she was very efficante
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
She was very patient and kind. Working with a disabled person is a difficult job and this young lady did beautifully understand and I appreciate her kindness. Thank you for having such a nice lady working for you.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Alanna was professional and courteous. In addition she was knowledgeable.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Nerissa helped so much when my boyfriend’s flight was cancelled. She helped find a hotel on short notice.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
David was great at explaining everything.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
The reservation agent was very helpful, friendly and professional.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We put in pet friendly hotels and booked a room, when we arrived they said they do not accept pets. Charged us $9.99 for nothing.
Greetings, Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a refund. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at [email protected]. Thank you for your understanding and patience! Kindly, Melanie P.
He did a wonderful job, he even hold on the phone until I got my card. And took care of business.That's a good worker 🙏🏾💯💯💯💯💯💯
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Even though we weren't able to reserve a block of rooms, I was able to get a rate that I wouldn't have received any other way. Thank you!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
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