HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.Prince spoke very clearly and was easy to understand. He gave me options for rooms and pricing and wrapped up our transaction efficiently. He was very pleasant.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We were quoted a rate much higher than what the hotel charges. We were charged for a reservation guarantee that was not mentioned to us, adding another $300 onto the bill. When I canceled the reservation five minutes after making it, I was told that there was a one day penalty and that we would still be charged over $700. I did persuade them that we should get all our money back, and I hope that actually happens. This organization seems to be a total scam.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Professional customer service very cordial listens well shares the information that would not be known by your customers top notch he is to be commended.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
He was very helpful and not an AI! 😂
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
We needed early check in and Steve was able to accommodate that request. Very smooth data flow and reservation is accurate. Thanks Steve! Tom Remlinger
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Rowena got right to the point & booked the room we requested! Very pleasant
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The service person did a good job. He was courteous and respectful.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Stacy was very understanding and promised to help get to the bottom of these issues.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Sergio (IA) attended me. Some questions needs humans to be correctly processed.
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Anthony was very friendly and helpful. He was easy to work with too.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Capable, professional, thorough, respectful
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was so polite and patience. She kept asking how else she could help. I didn't realize she wasn't from just one motel until she explained that she would be glad to reach out to other motels. She really listened to me. I informed her of what I could afford & I had a dog. She gave me suggestions of motels that met my needs!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very efficient and handled things quickly
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Your staff assistance with my booking and use of a previous voucher to close the booking for my stay. First time was a nightmare as nobody was able to direct me on how to proceed with my request Giselle was patient and calm helping me resolve the situation and book the hotel stay.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
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