HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Worst hotel booking experience in my life, booked in the incorrect currency, couldn't answer questions, couldn't find hotel at first, then I received the booking confirmation, my name was not spelled correctly and I was charged in a foreign currency. Please see reservation number H19351607
Greetings, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Very personable lov d the interaction thanks again
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Thank you so much for your time. I am really appreciated your patience and your kindness. You provide me a master class service🙏🙏🙏
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very difficult to understand. Spoke too quickly. Did not understand answers to her questions and had to repeat myself several times. Turns out that after paying for a hotel room that she confirmed would have an early check in they did not have a room. I am now out $125 for a room that was unusable. Very dissatisfied
Greetings, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Mark did a great job with assisting me and was very polite and straight to the point. That allowed me to get this checked off of my list quickly. I appreciated him being thorough.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
They were horrible. We booked a room at Talking Stick Resort(btw the price they charged was very high) and we needed to cancel the reservation. We tried to cancel 2 months prior to the stay and they did not respond. We then tried to work with the credit card company to see if they could have better luck. Unfortunately in the fine print, their cancellation policy is non existent. So we were out the money even though we never went and tried to cancel a month prior. Let the buyer beware and book with a reputable company
Greetings, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Attentive and knowledgeable great Customer Service skills and patient
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Zara Mae Nicole was amazing, when I felt the hotel I was looking into was over my budget, she offered to look for a hotel that was within my budget. She was polite and kind, I truly appreciated her, she helped me tremendously. Planning a family getaway can be stressful, Zara relieved that stress I was feeling.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Only received one bed for 3 adults The hotel staff fixed the issue though
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Luis was very helpful and friendly. Made booking the reservation easy and had great suggestions.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Joy Ann was very helpful and efficient in booking my reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
He had a great tone of voice. Romart went above and beyond to try to help me find a hotel. United Airlines had to cancel the flight and I’m stuck in the Cleveland airport. This man has a great tone of voice. He is 10 star! I believe his name is Romart
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Ian Lloyd is professional, courteous, respectful, knowledgeable and I could go on. I was treated with dignity and respect and will contact hotel planner for any future reservations Kathy Bartlett
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Samuel took my call and was very knowledgeable and informative of the different booking options at The Holston House. He took his time, no rush, and he made sure the final option I decided on was completely understood. We look forward to our stay. Thank you Samuel!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was very kind, respectful and extremely helpful. I've been going through a very hard time since I lost my son. My nephew is going to be at his Memorial to help me through it. Having help getting him and his wife a room on Labor Day weekend, took a little stress off me. Like I said, she was very kind and helpful. A definite asset to the Scarborough Inn. Thank you so much, Judy White
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She made sure we found the type of room we requested and explained the different types
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very competent agent and a good representative of your company. Call was answered promptly. Connection was good . Communication was clear and easy. Ricardo was very courteous , helpful, and efficient. He had a pleasant tone in his voice. I’m not accustomed to this level of service.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
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