HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Written by the business, not verified by us.HotelPlanner.com (www.hotelplanner.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company, often noting the truly exceptional support provided by the team. Customers frequently praise the staff members for being exceptionally polite, helpful, and patient when assisting with various hotel bookings. Reviewers really appreciate how quickly agents answer phone calls and make the entire reservation process completely smooth and stress-free. However, some people were dissatisfied with unexpected high prices and additional fees experienced when compared to booking directly with the hotels. A few other consumers also felt that strict cancellation policies and unexpected billing charges created significant frustration during their overall experience.
Auto-generated from all reviews of this business. For reference only.I'm driving long distance and Emil was wonderful!!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
I was deceived when it came to the cost of the room, I paid $500.00 more than I was quoted,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
The prompt, courteous and professional assistant we received while searching for a hotel room was very much appreciated! Keep up the great job!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
She answered all our questions and was patient. Thanks Arya.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Making my reservation was so easy, I explained what I needed and had no problems getting exactly what I required. The agent was very polite and very patient with me. After I gave her my information, she went over everything and made sure I understood.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Very professional and helped me rectify my mistake on dates.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Allen was very nice. He was thorough.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
She is very polite and help me in various ways
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Our experience with Hotel Planner has gone totally sideways. We requested a king and parking as it showed online with the hotel and were told the price would be $286. We agreed and paid. Our card was charged for $286. When the confirmation came through it was for 2 queens at $54 more than we agreed to ($340) AND it wasn’t the room we requested. Our card was charged again. As we called the company multiple times to fix this we found out that it didn’t even include the parking and there wasn’t a continental breakfast which we had also been told was at the hotel during our calls. We called 9 + times as the calls kept getting dropped and one person hung up on us when we pursued speaking to a supervisor. In the meantime, our card was charged by this company a third time for $296 and we had to cancel our credit card as we didn’t approve these. I finally was able to contact one person who understood the issues and put in a request for our parking to be refunded as we were originally told it was included. That request seems to have been ignored as the link to the page says that it cannot be found. We are still working with this company for a refund for the parking that we had to pay at the hotel. Our hotel was great, but they also had to call this company several times to get the money from this sale. The credit card on file wouldn’t work and so our card kept getting pinged and the hotel had to give us refunds twice. But they had the reservation correct as a king bed. And the actual charge for the room was $232 with $45 more for parking. Yet we were charged $100 more with no parking included. We called and called this company but the reservation on their end was never updated. It has been 3 weeks and we are still trying to get this resolved. All we need is our $45 for parking refunded. We had to pay it at the hotel so we’ve technically paid it twice. Please note that we were told several different stories and were not allowed to talk to a supervisor. We were told they were only available by email. We are still waiting for the parking issue to be resolved as we have now paid twice for parking. Once to hotel planner.com and the hotel. I have sent an email again. Waiting for a response. Do not use this company. The hotel is even trying to make sure that they cannot be booked through this again. We still have no idea how we ended up booking through them. The reservation was never correct. Although I do think the first girl did it correctly except for the parking.
We appreciate you bringing this to our attention and value your feedback. We have looked into this issue and see that our team has issued a refund for $45.00 for parking. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding. Kindly, Briana S.
It's just plain wrong to come to the final screen of the booking and sneek an extra ten dollar charge under "price just went up on this room". You won't get the chance to do this again. Shame on yall.
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We were trying to book 2 rooms. I was having trouble and decided to call. Shantelle was great. She had to cancel rooms, find new rooms. She was very patient and kind. Glad I called and got Shantell on the phone.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
The reservationist was amazing and professional! Very patient and kind since I was making two different reservations for two different arrivals. It's for a special family get together, and we are so looking forward to coming to Denver, and have reserved rooms at a wonderful hotel made with care.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Excellent courtesy promptly handled and a loving welcome 7 31 26 630pm
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Pradeep provided outstanding customer service. He was patient, professional, and took the time to search through several hotels until he found the perfect option within our budget. He was extremely helpful throughout the entire process and made everything easy and stress-free. Thank you for the excellent service!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She listened. We had a horrible experience the previous evening with a booking agent that after we declined a $475 two night stay he said he could put us in a really nice place in Colo Springs. When we arrived it was a hotel across the stree t from a rescue center with rooms so bad another person who was victim to the same scam came back with his key and forfeited cosy of a nights stay. Our agent listened and only selected places with good cust reviews. 2 concerts in town so rooms were going fast but she prevailed and found us a room only slightly higher than we wanted to pay but we understand things were booking fast.Thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
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