iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.
Written by the business, not verified by us.iMyFone (www.imyfone.com) has a 4.6 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally fast, polite, and genuinely helpful when solving technical problems. People often mention that representatives respond quickly, showing remarkable professionalism and providing clear, reassuring guidance throughout the entire process. However, some people mentioned occasional issues regarding refunds, billing details, and delayed communication during off-hours. Some consumers experienced resistance when requesting full refunds or encountered automated responses when trying to reach support on weekends. These users felt that getting satisfactory resolutions for billing inquiries required more persistence than expected.
Auto-generated from all reviews of this business. For reference only.Aurora was a pleasant person but n support to deal with. They resolved my problem quickly and beyond my exasperation.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Rene was very helpful and understanding and helped resolve my issue quickly
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Dear Customer, Thank you for the feedback. It is great to hear that you had such a good experience interacting with our product. We will try our best to offer the best product to our customers. We are always here to help if you have any issues. iMyFone Support Team
I have no idea why this company has anything near a five-star rating. They deliberately lure people in with a no-pay three-day subscription for their software and there is no way to opt-out of the subscription before the three day period has ended. This is both a breach of consumer law in Australia and is an unethical practice by any standard. Do not attempt to purchase software from this company unless you do not care about the subscription money.
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
I bought an iMyFone SVIP permanent subscription and I've been using it for months and it has been great. Recently, I deleted my account by mistake and I reached out to the product team. Vera helped me resolve the issue even though it happened on a weekend. Kudos to you all, I wish I could give more than 5 stars!
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
I purchased a lifetime license for iMyFone MirrorTo and unfortunately my experience has been very disappointing. The software did not work properly on my device from the beginning. I contacted support and followed the troubleshooting steps they provided, but none of the suggested solutions fixed the issue. After that, communication became very poor. Sometimes I received no reply at all, and other times I only received automatic responses saying they were outside working hours. What frustrates me most is that their website clearly states they offer a 30-day refund policy, yet getting an actual response regarding the refund has been extremely difficult despite contacting them within the refund period. At this point I feel stuck with a product that does not work correctly and a support process that has been unreliable and slow. I hope they improve both the software stability and especially their customer support and refund handling.
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
First: I searched for a Software to backup and transfer my WhatsApp Chats from Android to IOS. iMyFone did the Backup, but no transfer. Sara from the support-team tried everything to get it to work for me, but in the end it wasn't possible. She got me a refund (30%) of what I paid, which seems fair, because I got at least a backup. Thank you Sara!
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
When the product did not work out as intended, the customer service (in particular Aurora) was great at providing swift support and offering reassurance.
Dear Customer, Thank you very much for your comment. We are thrilled that you love your experience with us. We will try our best to offer better products and support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Something happend with my app and rene came in and saved me
Dear Customer, Thank you very much for your comment. We are thrilled that you love your experience with us. We will try our best to offer better products and support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Rene was extremely helpful, in changing my 1 month pasper plan to the D Back software for 1 month. Brilliant service, so helpful and really helped me with this. Thank you so much Rene. Kind regards David Snook BEM
Dear Customer, Thank you for the feedback. It is great to hear that you had such a good experience interacting with our product. We will try our best to offer the best product to our customers. We are always here to help if you have any issues. iMyFone Support Team
Best of the best
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
Ok ok ok ok ok
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Even through this solution cannot help me to transfer line from iPad IOS26 to Android phone but Rene help me to find the root cause and we made a compromise. The customer service was good.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
The program didn't work for my model of android phone but customer service was great. Especially Kiki. Advise you download the free version to see if your phone is supported by the program.
Dear Customer, Thank you for the feedback. It is great to hear that you had such a good experience interacting with our product. We will try our best to offer the best product to our customers. We are always here to help if you have any issues. iMyFone Support Team
Was a worthy assistance from someone called Sara, she is a really assistant that could help me for whatever it takes, again THANKS
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
I had the best experience with this technical support; they solved my problem 100% in just one day. Sara personally assisted me, and her service was excellent.
Dear Customer, Thank you for the feedback. It is great to hear that you had such a good experience interacting with our product. We will try our best to offer the best product to our customers. We are always here to help if you have any issues. iMyFone Support Team
Sara really helped me with the issue, appreciate it.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Rene is very helpful once I had problem in using the software. Problemm solved finally. I will recommend this software to others.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
They have no refund policy. Once you give them your money you never get it back. I’ve sent over 4 emails and their retention team is hell bent on ensuring you never get what you paid. If a client doesn’t want something they don’t want it. You cannot dictate what I should or shouldn’t do. Give me my full refund as I did not use your service.
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
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