iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.
Written by the business, not verified by us.iMyFone (www.imyfone.com) has a 4.6 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally fast, polite, and genuinely helpful when solving technical problems. People often mention that representatives respond quickly, showing remarkable professionalism and providing clear, reassuring guidance throughout the entire process. However, some people mentioned occasional issues regarding refunds, billing details, and delayed communication during off-hours. Some consumers experienced resistance when requesting full refunds or encountered automated responses when trying to reach support on weekends. These users felt that getting satisfactory resolutions for billing inquiries required more persistence than expected.
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Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
EDIT: They said they will contact me below in the comment, guess what, they didn´t contact me! FREE 3-DAY TRIAL SCAM ALERT!!! I signed up for their 3-day “free trial” of the MirrorTo software to test mirroring my iPhone to my laptop. The mirroring itself worked fine—but there was one major problem: NO SOUND. Since they couldn’t resolve the issue, I cancelled the very next day (even though I had to accept a purchase just to use the software in the first place). I explicitly asked them to cancel my account and ensure my card would NOT be charged—especially since they make it practically impossible to cancel online. Their response? They refused to cancel and said I would still be charged after the 3-day trial. WHAT??? I followed their terms and cancelled within a day, and they STILL planned to charge me? And yes—they attempted to charge my card TWICE from Hong Kong. Luckily, I caught it in time, contacted my bank, and the charges were blocked. My advice: take your business elsewhere. If the software doesn’t work and you cancel within the trial period, they may charge you anyway. BOTTOM LINE: STAY AWAY FROM THIS COMPANY!!!
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
WARNING: “FREE TRIAL” SCAM I decided to try the 3-day “free trial” of MirrorTo to mirror my iPhone to my laptop. The connection itself worked, but there was a critical issue: no audio at all. After their support team failed to fix it, I cancelled the subscription the very next day—well within the trial period. Note that I had to agree to a paid plan upfront just to access the trial. To be safe, I contacted them directly and asked for confirmation that my account was cancelled and that my card would not be charged, especially since there’s no clear way to cancel through their website. Their reply was shocking: they refused to cancel and said I would still be billed after the trial. Despite cancelling properly and on time, they went ahead and attempted to charge my card—twice—from Hong Kong. Fortunately, I caught the transactions early and my bank blocked them. Take this as a warning: even if you follow their rules and cancel within the trial period, you may still be charged. RECOMMENDATION: AVOID THIS COMPANY COMPLETELY
Dear Customer, I apologize sincerely for this inconvenience. We could not find your email. Would you please tell me how did you contact us? Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem. Thank you for your cooperation. iMyFone Support Team
i had iMyFone AnyTo which had a good user experience and got the job done. customer support was polite and helpful i appreciated Vera's help.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Rene was very helpful resolving my issue. Highly recommended and fast customer service
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
I activated the 3-day free trial of iMyFone MirrorTo because my mother’s iPhone has a broken screen and the touch doesn’t work. I wanted to test if the software could help control the device. After trying it, I realized it didn’t solve the problem, so I immediately requested full cancellation multiple times before the trial ended. Nowhere does it say that once the free trial ends, you’ll be required to pay the full amount and won’t be able to cancel the trial. The support team’s responses: • They said they couldn’t cancel • First offered 30% refund, then raised it to 50% — but only after I paid the full 59.99€ • Explicitly told me to contact my bank for a full refund • The order disappeared from the “My Orders” section • When trying to cancel via their “Cancel Subscription” page, it says “This is not a valid iMyFone order” Despite being advertised as a “3-day free trial”, there is no working way to cancel it without risking the automatic charge. This feels like a trap designed to force payment. I strongly advise everyone to be very careful with iMyFone’s “free trials”, especially the Lifetime Plans with “Pay Later” option.
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
Dear Customer, Thanks for leaving us such a wonderful review. Don't hesitate to contact us if you have any questions or concerns. iMyFone Support Team
customer service-Ayden has solve my problem immediately .
Dear Customer, Thanks for leaving us such a wonderful review. Don't hesitate to contact us if you have any questions or concerns. iMyFone Support Team
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
Ivy was very helpful and assisted me with everything that I needed help with.
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
I had an issue with the recovery results as the recovered files did not contain actual data. However, the customer service team handled my case very professionally. Rene was especially helpful and responsive throughout the process. After further discussion, they provided a full refund, which I really appreciate. While the software did not work as expected in my case, I am satisfied with the support I received.
Dear Customer, Thank you very much for your comment. We are thrilled that you love your experience with us. We will try our best to offer better products and support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Dear Sara Thank you for your prompt response. Akira Matsumooto
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
Aurora was great. I was going to bad reporting this service but Aurora change my mind.
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
The defaults for purchasing Passper included auto renewal and download service for additional cost - these were not obvious, at least to me. I did not want them. Sara resolved the issue promptly and courteously with a full refund even though I didn't request that.
Dear Customer, Thank you very much for your comment. We are thrilled that you love your experience with us. We will try our best to offer better products and support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Dear Customer, Thanks for leaving us such a wonderful review. Don't hesitate to contact us if you have any questions or concerns. iMyFone Support Team
Aurora was very understanding and thoughtful attendant. We were able to quickly find a solution to my problem. Thank you.
Dear Customer, Thanks for leaving us such a wonderful review. Don't hesitate to contact us if you have any questions or concerns. iMyFone Support Team
***FREE 3-DAY TRIAL SCAM ALERT!!!*** I accepted the 3-day “free trial” of their MirrorTo software to try to mirror my iPhone to my laptop. The screen mirrored perfectly except for one thing: There was NO SOUND. They couldn’t fix the issue, so I cancelled the purchase (which I was forced to accept to use the software) the NEXT DAY. I asked them to cancel my account and make sure that they DO NOT charge my card since they’ve made it IMPOSSIBLE to cancel online. They said, sorry we can’t cancel your account and you will be charged after the 3-day free trial period. WHAT???? I follow your rules by cancelling the next day and you’re STILL GOING TO CHARGE ME??? Yep!!! They tried to charge my card TWICE from a location in HONG KONG!!! Fortunately, I saw through this SCAM and contacted my bank and they declined the amount imyfone tried to WRONGLY charge me. I advise you to find another software company to do business with, because if their software doesn’t work for you, and you cancel within the 3-day free trial period, THEY CHARGE YOU ANYWAY! MY ADVICE: AVOID THIS COMPANY!!!
Dear Customer, Thank you for your comment and sorry for all the inconvenience. We will check the problem and offer solution to you in the email, would you please check it later? Thank you so much for your kind understanding. iMyFone Support Team
Fast and gentle answer by Sara regarding a refund request. Unlikely the refund company politics do not include a full refund which is not fair, but this do not depends on Sara or anyone who must follow those rules.
Dear Customer, Thank you for the feedback. It is great to hear that you had such a good experience interacting with our product. We will try our best to offer the best product to our customers. We are always here to help if you have any issues. iMyFone Support Team
Nice work. Good luck !🤞
Dear Customer, Thank you for sharing your experience with us. We are always happy to assist you if you have any other inquiries in the future. iMyFone Support Team
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