KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Written by the business, not verified by us.
Is KeyMe Locksmiths legit?
KeyMe Locksmiths (www.key.me) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 28% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the prompt arrival of skilled technicians who handle vehicle lockouts efficiently and provide clear explanations. Many people note that the service providers are consistently friendly, knowledgeable, and ready to answer any questions.
Some reviewers were not happy with the expensive pricing and high fees associated with getting locked out. Others experienced frustrating delays, extended wait times, and difficulties getting a response when contacting support lines. Additionally, a few consumers mentioned persistent problems with the quality or functionality of replacement keys.
Auto-generated from all reviews of this business. For reference only.
Nothing, the technician showed up and didn't know how to get in. My driver Edgardo had to use the techs tools and unlock the door. If he doesn't know how or what to do he shouldn't be on payroll.🤷🏽♂️
Reply from KeyMe Locksmiths2026-07-27
edgardo alicea,
We truly appreciate you sharing your experience. We are concerned to learn about the difficulties encountered by our technician and the need for your driver's assistance. We are actively reviewing this incident to ensure our team is fully equipped and trained for all situations.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
No Pricing disclosure, then charged huge fees after work done
The Carwash where I locked my keys in the car called this company to come out (even though I asked to use their phone to call someone else). The man showed up in an unmarked private car, popped my lock in 5 seconds, and then told me it would be an exorbitant $437!! He never went over any rates with me before jumping in to unlock my car or give me a chance to agree to anything. I am young and inexperienced, and felt trapped not knowing I could even say "no" since he did the work before I could even think about it. This was a very hard (and expensive) lesson, learning about my rights as a consumer. I reached out to KeyMe to ask for help since the man did not even give me his name, but they said their contractors can set their own rates and there was nothing they could do. I felt like KeyMe treated me deceptively and unethically by not even going over pricing before doing the work and then charging whatever they wanted. I will never use this company again.
Reply from KeyMe Locksmiths2026-07-27
Charis,
We are truly sorry to hear about your distressing experience and the significant charges you encountered. We understand how frustrating it must have been to feel pressured into a service without clear pricing beforehand, especially in a vulnerable situation.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
My wife and I recently purchased a used car that came with only one key.
Figuring we needed, at least, two keys - we decided to use a KeyMe Kiosk to get the keys. After spending $292 on two keys - what we received were not 4-button keys that we thought we were getting, but just standard keys. When I contacted KeyMe, they told me they didn't do 4-button keys for a 2017 Toyota Camry. This seemed like a bait-and-switch since all the photos on the machine showed 4-button keys, and when we put in the make-and-model of our vehicle AT NO POINT did the machine say: "Do you want a 4-button key? We do not have 4-button keys for your type of vehicle. Continue?" Seems like a no-brainer - obviously not.
We decided to go ahead and just use the standard key so I downloaded the App and got the process started. Once we realized the key wasn't going to work, I tapped on the FAQ/Troubleshooting icon in the app. All that did was bring up the Tech Support number. When I called that number, Tech Support was closed - even though it was only 4 p.m. on the West Coast. For a nationwide company that seems woefully inadequate. Figuring I would call them the next day - a Saturday - tech support also isn't open on the weekends. Again, terrible customer service.
We promptly sent the keys back.
I've had numerous email "conversations" where there's a lot of platitudes and apologies but I'm guessing they're all just AI generated.
NOT RECOMMENDED.
Reply from KeyMe Locksmiths2026-07-30
Matthew Terry,
We appreciate you sharing your detailed feedback regarding your recent experience. We understand your frustration with the key type discrepancy and the difficulties you encountered with our support services. We are actively reviewing our kiosk messaging to ensure clarity regarding key capabilities for specific vehicle models, as we recognize the importance of transparent information at every step.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Prompt response and they got me into my truck quickly.
Reply from KeyMe Locksmiths2026-07-27
Benjamin,
We're truly happy to hear we could assist you so promptly and get you back on your way quickly. Thank you for your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
They didn’t get my car unlocked. I paid for a service and wasn’t provided with a successful service. Had to pay someone else to unlock my vehicle
Reply from KeyMe Locksmiths2026-07-22
ray turano,
We are truly sorry to hear that we were unable to successfully unlock your vehicle and that you had to seek assistance elsewhere. We understand your frustration and appreciate you bringing this to our attention.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
The gentleman was very professional and courteous, and completed all the task in a timely matter.
Reply from KeyMe Locksmiths2026-07-22
Max Green,
We're so glad to hear our team member provided professional and courteous service, completing tasks efficiently. Thank you for your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
I am rating one star because you can't rate negative 30, by far the worst company I have ever dealt with in my life. Replaced two keys for me (paid $700), and one broke the same day. I have called for the past 2 weeks to get them to fix it and they will not. Never ever use this company, ever. If you respect your bank account at all, never use this company.
Reply from KeyMe Locksmiths2026-07-20
Beau Mabrey,
We are very sorry to hear about the issues you experienced with the replacement keys and the subsequent difficulties in getting the matter resolved. We appreciate you bringing this to our attention.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
AI sent me to a 3rd party when I should have found local person and not had to spend $80 extra dollars. I will be more careful when searching next time
Reply from KeyMe Locksmiths2026-07-20
jeff cronin,
We appreciate you sharing your experience. We are sorry to hear about the extra cost incurred and understand your frustration.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
The lock was not fixed nor was it replaced. I had to call another locksmith to come out and replace the lock.
Reply from KeyMe Locksmiths2026-07-20
L B,
We are truly sorry to hear that the lock issue was not resolved during our visit. We understand your frustration and regret that you had to seek assistance elsewhere.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
the locksmith was accommodating of our busy schedule, and on time. He was friendly and knowledgeable and got my new key fob cut and programmed for us in no time.
Reply from KeyMe Locksmiths2026-07-20
Stasia,
We're so happy to hear our locksmith was accommodating and efficient in getting your new key fob cut and programmed. Your positive feedback means a lot to us!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time was on average 13 minutes, so hou missed it by alot. Strange in one of Maine's largest cities, that there was no one available locally.
Reply from KeyMe Locksmiths2026-07-20
Mark Chase,
We appreciate you sharing your experience and feedback regarding the wait time. We understand your concern about the extended response time, especially with your pet in the vehicle. We are actively reviewing our dispatching procedures and local availability to improve our service.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
william Hall,
We're so glad we could assist you quickly and get you back into your vehicle. Thank you for your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Lauren Olmsted,
We are so happy to hear that we were able to provide such a positive and helpful experience for you. Thank you for sharing your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Took about an hour, didn’t get same key style but everything still works. But overall it was great.
Reply from KeyMe Locksmiths2026-07-17
oddae,
We're glad to hear everything is working well! We appreciate your understanding regarding the key style. Thank you for your positive feedback.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Great job. Service was great and very perfectionism.
Reply from KeyMe Locksmiths2026-07-17
Brian & Marilyn Powell,
We are so glad you enjoyed our service and appreciate you highlighting our team's dedication to perfection. Thank you for your wonderful feedback!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
So the kiosk is absurdly overpriced but at least it's convenient, right? Wrong. I paid the ridiculous fee and 2 weeks later I'm still waiting for my keys to arrive. The tracking number they gave me hasn't shown any updates in a week despite the shipping facility being only an hour away from my home. Customer service is completely useless. I just started a chargeback with my bank to get refunded but I still have no keys. Avoid these kiosks and just go to a hardware store, key copies take minutes and cost half as much. KeyMe can BlowMe.
Reply from KeyMe Locksmiths2026-07-17
Wayne Baker,
We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to learn about the significant delay in receiving your keys and the frustration you've encountered with the tracking information and our customer service. We understand how inconvenient and disappointing it must be to not have your keys after such a wait, especially when the shipping facility is so close. Your feedback is invaluable as we work to improve our services and ensure a smoother experience for everyone.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
clabe jones,
We are truly happy to hear that our promptness and politeness made a positive impression on you. We appreciate your kind words.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
They came in a very timely manner. Unlocked our door with no harm to our car.
Reply from KeyMe Locksmiths2026-07-15
TV,
We're so glad we could assist you quickly and without any damage to your vehicle. Thank you for your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
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