mail.com, a leading brand among international email providers, offers you secure and reliable email service. Saving you time and hassle with your digital everyday conversations is our main priority. Therefore we constantly work on improving our services, while keeping a big focus on our users' privacy. Our innovative, easy-to-use email features will make your life a whole lot easier. Whether for business purposes or private use - with a choice of more than 200 unique domains you will surely find your perfect email address.For more information and to create a free email account today, visit our homepage at www.mail.com. Please don't hesitate to contact our customer service with any questions or concerns at https://service.mail.com/shareFeedback.html.
Written by the business, not verified by us.mail.com (www.mail.com) has a 1.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
Most reviewers were unhappy with their experience overall. Consumers frequently face sudden account lockouts without any advance warning and struggle to reach customer support. People note that automated chatbots and online contact forms are completely unhelpful when trying to resolve urgent and frustrating login issues. Some reviewers were happy with past experiences, noting the email provider used to be reliable and very easy to set up. Others mentioned that the platform was quite functional, offering good features and a superior service before recent updates. A few users also pointed out that basic features worked exceptionally well for standard free accounts previously.
Auto-generated from all reviews of this business. For reference only.They bragged about many features (a big storage space, free IMAP for 3rd party email apps, 10-aliases and what not), which they eventually started to remove for the free users. Eventually my account got locked, for no good reason! The chat is only AI-powered. You need to send an email through the customer support form. The reply was very slow and not very helpful. I advice to stay away from this company, to avoid a lot of stress and wasted time.
I've had my mail.com account since I was in middle school. I used to make up crazy email addresses back then because I thought it was hilarious. But the one and only "normal", or some might say, "appropriate" address I made way back then is still my main email address today. I've never had a single issue. At this point, I have about 20 custom folders, and have been organizing every saved message in it's appropriate box for over 2 decades! The place I've been loyal to the longest, for sure! Highly recommend
I have asked for help in regards to not being able to access me email for 2 weeks now. So I am missing a lot of information and mail.com has not one time answer my requests for help. Talk about being disappointed.
I was searching for a good email provider. I saw mail.com and i liked what i saw. I went to the sign up page. Filled in all my information and headed to the last step “verify captcha” everytime i verify it and try to click in create account it says Oops sorry that doesnt work right now. Its litteraly impossible to create an account atm
Mail.com blocked access to my account of 20 years.I have had the same password for 15 years. They don't acknowledge it as the correct one. Customer Service is non existent. Sent several requests . Silence!!!! Horrible company. Lost ALL OF MY DATA OF 25 YEARS....I HOPE IT BECOMES NON EXISTENT SOON. SHAME ON THEM. THEY SUCK!!!!!!!!!!!!!
Mail.com actually monitors your incoming email activity and will block your incoming emails when they want. They block duckduckgo.com email aliases if you receive "too many". What else are they monitoring?? Any email service that blocks incoming emails based on their own criteria which is not listed on their site CANNOT BE TRUSTED. You have ZERO PRIVACY when using Mail.com. The content of the email is theirs to read, check the sending address and block the emails you receive based on the content of those emails. Mail.com CANNOT BE TRUSTED with your private emails. YOUR PRIVACY is not their priority. DO NOT USE.
I created a basic free Mail.com email account in Oct 2025. I sent a few innocuous emails. Only 1 day later they blocked my account and asked me to verify my details. It was inconvenient, however, it was resolved with 48 hours. July 2026 they block my account again. Asked me to reply to a identity verification email that also states they respond within 24 hours. I use the account sporadically and again I only send some innocuous emails so there is nothing to flag. It's been 6 days or 144 hours - and No response from mail.com Customer Service. I've sent 5 follow up emails including today - Zero responses. It seems they are Mail.com Customer Service in name only. I had emails addresses and dates I needed from my calendar. But I now face the fact this is now lost. I'll be setting up a new email. (I did consider upgrading to a premium account, however it seems reading reviews here and elsewhere they block those accounts frequently too). I have 3 personal emails and have never been blocked by the other 2 in decades I have had them, this is really poor.
Mail.com does not answer a single complaint. We customers do not exist in their world. But you better pay the membership or they will drop you. Like they do anyway since they don't give a crap about long time customers. No response, no care, lock out for no reason, pathetic worthless site. It should not exist this way and deserve for all to leave it.
absolute pain im using firefox browser and it either works one min and then not at all when i login its either error code 400 or i click on the login bit does not work gp to where the login bit pops up , Nothing but chew for weeks with it . Or its firefox browser whats at fault ,
Support doesn’t exist, they don’t respond to problems, password reset doesn’t work, and errors everywhere.
A few days ago I wrote a 3* review in which I noted that, after 25 years excellent service, mail.com had become a problem. I could access my email on 8/10 occasions. Since then I have accessed mail.com on 0/10 occasions on my PC. Fortunately I recently installed the app on my phone so am desperately recovering all essential emails to another provider. A real pain. After 25 years, its Goodbye mail.com. Shame.
I became a mail.com customer in 1998 when I returned to the United States. I created an email address that would be useful to me. For years, I had no reason to complain about them, but lately, there's a new game being played with me. Now I cannot even access the mail service part of their website; I only get a page that I am attaching as a PDF of what attempting to log in gets me. If there was another link to get into the email service, it is not made visually accessible to a paying customer. That much I can easily document effectively. However, I had that email address forwarding incoming email messages to my mail.com address that were to be forwarded to my Outlook address. That worked until late June 2026 in which I saw that the messages were not always coming through and that the Outlook address revealed nothing from mail.com. I hoped to make contact with them to see what the problem is or was, but I discovered soon enough that they were definitely hiding from a paying customer! If there is a problem with my payment method -- which could be because some fraudulent transactions in my bank account forced the bank to replace my debit card with a new one that was valid. However, if that had been a problem, notifying me was the proper thing to do, but I heard nothing at all about such a problem. I have seen that they give a paying customer few options for filing complaints. Their website directed me to Trustpilot for filing complaints, so I am following their instructions now. I have PDF files that I can submit, but is there a way to submit them here? I searched the site over, but I did not find an option for submitting visual proof of my problem. I will wait and will hope for the best; doing thingslike this to an indigent, disabled senior male 74 years of age is hardly a minor disservice to me; I need help, not to be buried in silence.
After a good, no, excellent start, I find it now takes many attempts to sign in so I miss confirmation codes for sites like this. I am actively looking for an alternative and don't recommend this service.
I have been a mail.com customer for years and have never had cause to complain. Suddenly within the last month or so they have revamped the email interface. I use dark mode for everything and the old mail.com interface worked fine with all emails perfectly readable. Now, however, there is no way I can get the email interface to go dark mode. Emails coming in however still have the font in WHITE on the now WHITE background and consequently they are totally unreadable! I have tried every which way to alter this but without success. Moreover the new interface is a small box in the middle of the browser and is horrible to navigate. I can't find anything and can't see anything so I have been forced to change to someone else after years and years. I can't find anyone to discuss this with except the AI messenger thingy. AI was very sympathetic but, of course, no help whatsoever. Bye bye mail.com.
I have used Mail.com Premium (paid) service for over 15 years with no issues whatsoever. After their recent web site update, I am unable to log in for extended periods of time. Calls and messages for help to their Premium customer support go unanswered. I am dependent on the Mail.com address for many business accounts I use daily. Looks like time to move on to a reliable service provider.
I've had the service for 4 days and on three of those days I went to log in to discover I needed to change my password. On two of those days that happened twice. On four days I was able to send One email and received none. The help section is worthless. Customer service does not respond. I deleted it. I can't understand how Mail.Com could even score a 2. Literally the worst email service I have ever encountered.
I have been blocked from my account 4 times within the past month for at least 24 hours at a time. No explanation or even contact when messaging their customer support. It used to be a reliable email service provider. This issue has disrupted my business. I am transitioning over to a new email service provider.
had been using it for over 3 years but for the past 2 months, only issues, its just getting worse. i cant read my emails on my desktop anymore, i cant answer or forward any emails from my desktop no more. for whatever the reason...i keep getting this error code A technical error has occurred. c22eec0727f349aeb952938829d4a011 but when I search for it, no explanation. is anyone else experiencing this ?
I have been locked out of my Mail.com account with no explanation whatsoever. In the weeks since, I have submitted five separate support requests, and not one has received a reply. Not a single acknowledgement, update, or resolution. To make matters worse, there is no telephone number to call and no live chat option — the only route to “support” is a black hole of a ticketing system that appears to be entirely unmonitored. For a service that holds people’s email, contacts, and personal correspondence, this level of unresponsiveness is completely unacceptable. I have used other free and paid email providers for years without a single access issue. Mail.com has managed to lock me out of my own account and then abandon me with zero communication. If you value being able to actually access your inbox — or having any recourse when something goes wrong — steer well clear. Save yourself the stress. There are far better alternatives out there.
Ridiculed disgusting provider! They blocked my work mail I can’t access my anything thanks to them with no reason at all and nobody helps!!!
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