Shop online for shooting supplies, reloading, airguns, gunsmithing, rifle scopes, ammunition and hunting gear. Extremely competitive prices, great sales, huge in stock product selection, same day shipping, legendary service, passionate NRA supporter and family owned.
Is MidwayUSA legit?
MidwayUSA (www.midwayusa.com) has a 1.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about significant delivery delays, with many packages arriving much later than expected, getting lost, or missing items. Shoppers also struggled with unhelpful customer service representatives, unexpected extra fees, and severe difficulties resolving problems when issues arose.
Some people were satisfied with the fast shipping and efficient order fulfillment for items kept in stock. Consumers additionally appreciated the great product variety available and fair pricing across many different shooting categories. These buyers noted that their purchases usually arrived well-packed and without experiencing any major delivery hassles.
Auto-generated from all reviews of this business. For reference only.
I ordered a product from this company because it was slightly less than buying from Amazon. After completing the order, I was informed via email that it would take almost 2 weeks to receive it. This in and of itself is ridiculous. I would have received my order within 2 days from Amazon. The delivery date came and went, and no delivery. I was never updated regarding anything with this order, including receipt date. I emailed their customer service department, as there was over a three hour wait both times I called their customer service department via phone. I was emailed back two days later that they could not discuss this order via email, and to call their customer service department for help. All this over a $20 item. Screw this ridiculous company, never again. Stay away at all costs. Apathetic from top to bottom.
Midway will not credit my card for 30.00 because my card was compromised. And closed so I added a new card. And refuse to credit the new card.there keeping my 30.00 store credit. I want my card to be credited back. There crooks. Customer Service sucks. They can shove the money you know where. They can't be trusted
disputed shipping charges = They do not like the rules.
disputed shipping charges and was successful in getting the charges dropped via the charge card company. After a few months placed another order and was informed that the order would not be placed until i paid them back the disputed amount along with several fees they incurred because they did not respond in a timely manner. Absurd and ridiculous.
I had a truly appalling experience with MidwayUSA. I purchased pants through their website that were drop shipped from a supplier. When I needed to return them, MidwayUSA flat-out refused, claiming their supplier wouldn’t take them back. This made absolutely no sense because I had successfully returned a previous pair of the exact same pants without issue.
To make matters worse, when I escalated to a manager (Megan), she offered zero help, no alternative solutions, and showed absolutely no customer service skills. The dismissive attitude was shocking and completely unprofessional. For a company of this size, it is unacceptable to hide behind a supplier and refuse to stand by the products they sell.
Customers deserve consistency, accountability, and at the very least, basic courtesy. Instead, MidwayUSA made it clear they value protecting their supplier’s policies over taking care of the people who spend their money with them. I will never shop here again, and I strongly urge others to think twice before doing business with MidwayUSA.
They advertise a product that they do not have and then send you a different product. When I contacted them they said they new they didn't have it but sent something else instead the old bait and switch
Worst customer service ever, I have been trying to to get a hold of the customer service, to no avail, after the ahipped me wrong refurbished ammo , this is really bad
They wouldn't refund me because my original credit card had been cancelled due to fraud. They said they needed to charge my card $1 before they could refund me but that's impossible. Store credit was the only other option. SCAM
The customer service is a joke they can not do anything about your order! The check out is confusing at best! They charge you shipping on back orders even though you paid it on the origanal order, I have never had a company do that period! The web sit would not let me use my $20 coupon on an order of $19.36?
7-29-2025 Bought 1000 rnds of winchester ammo from Midwayusa and it looks like its been sitting in grandpa’s musty basement for 50years. I opened the package right away, took pictures and sent,and informed them of the situation. Customer service told me they will do NOTHING about it. Nothing. I am more than pissed and disgusted. I will NEVER buy ANYTHING from this shady company ever again.
Every time I order from them its a bad experience. Something goes wrong. This time its the last one in stock and I snag it - then I get a backorder notification after I've purchased it. Happened twice to me and so I've avoided them for years....took a chance this time. Man I feel like they lied just to get the order. I really, really hate this company. Never again.
Tried to order 6 items couldn't find my account.
Said wrong password and or account which is bullcrap the same account and password was on my phone, on hold for over 40 minutes. Will not order from them again.Harry Potterfield your company has went to hell!!!
For many years MidwayUSA was a reliable store with mediocre prices but good policies, now they have gone downhill significantly under new management. All of these recent negative reviews are the consequences of new policies and new leaders taking things in the wrong direction. My most recent order for some expensive PRS parts arrived banged up due to a being shipped along with heavy items (ammo cans) in a paper thin shipping box. Only to later discover they also sent me used/returned items that were missing key hardware pieces. Now I can either find the missing parts I need elsewhere to finish the project or deal with the return policy. Really shameful stuff for any retailer but even more so considering I have spent thousands, maybe 10k or more at this establishment over the last 10 years. Take your money to Brownells!
Mudwayusa lied in product description then sent me a defective gun. Won’t fix it.
Mudwayusa falsely advertised a Wilson combat pistol as having “bulletproof” safeties when this version has CAST parts. Confirmed in writing by Wilson combat.
I purchased a brand new WC classic 1911 from midway last week. I got it home and was swapping out the grips to keep the OEM grips nice when I noticed that the fit of the two safeties is just terrible.
The thumb safety was blended too much and when it is in the up position the hole underneath is exposed.
The grip safety is just a mess with a huge uneven gap on the right side and slim gap but rounded corner on the left.
The grip safety can be wobbled back and forth quite a bit due to the gap.
I emailed WC and was told that the safeties on this model fit poorly because they are cast. I then called and spoke to "customer service" for 55 minutes and got nowhere but was told over and over that if I didn't want cast parts I shouldn't have bought this gun but a different model. I pointed out that nowhere in the description does it say it had cast parts.
Wilson combat said I could send it in to be fixed but I would have to pay for the custom work. After 55 minutes of arguing they agreed to send me a single sided CAST thumb safety which should cover the hole but I have to install it myself. They wouldn't do anything about the grip safety other than to tell me that's just how they are cast.
MidwayUSA was equally unhelpful and refused to do anything even after acknowledging that their website had false information on it claiming that it had “bulletproof” safeties when they are cast
I will be seeking a remedy through my credit card.
Placed a few orders this morning with over 125 items between the orders. Received an email back that some items were priced incorrectly and they cannot just delete the misplaced items and therefore cancelled all my orders. So upset and tired of big stores doing crap like this when I have spent 10s of thousands of dollars there over the years. NEVER order from this company!!!!!!!!
As an LEO, I tried to place an order for gun that I have the proper letter and credentials for. They advised they can't sell the gun, which is their rules. They also would not let me speak to anyone else other then the customer service guy on the line. I asked him several other questions, which he could not answer. Sad to see a company not law enforcement friendly. A dept wide email will be sent out to not use midwayusa for gun parts or accessories. I will also be passing this along to my other law enforcement friends in other depts. What a joke.
This is a correction to my negative review yesterday. I was quite surprised to get a call from Midway this morning apologizing for the conduct yesterday and offering to make things right. The issue was a small blemish on the rifle bolt. They provided a very generous adjustment. I certainly would do business with Midway again
Horrible shipping. Anyone can write up a shipping label. They just can't put it on a shipping box. Either that or it's not in stock and they are lying about it. Don't trust them.
There speedy delivery sucks I have orderd things from other company’s farther away from me than them got it way sooner and they charge way more for shipping than other company’s sorry but it’s true
Really don’t deserve the one star! They have horrible customer service and they don’t have the speedy delivery service that they claim to have. They will take your money and do whatever and don’t care if you don’t have what you paid for!
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