Shop online for shooting supplies, reloading, airguns, gunsmithing, rifle scopes, ammunition and hunting gear. Extremely competitive prices, great sales, huge in stock product selection, same day shipping, legendary service, passionate NRA supporter and family owned.
Is MidwayUSA legit?
MidwayUSA (www.midwayusa.com) has a 1.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about significant delivery delays, with many packages arriving much later than expected, getting lost, or missing items. Shoppers also struggled with unhelpful customer service representatives, unexpected extra fees, and severe difficulties resolving problems when issues arose.
Some people were satisfied with the fast shipping and efficient order fulfillment for items kept in stock. Consumers additionally appreciated the great product variety available and fair pricing across many different shooting categories. These buyers noted that their purchases usually arrived well-packed and without experiencing any major delivery hassles.
Auto-generated from all reviews of this business. For reference only.
The quality of Midway's customer service has dramatically slipped over the past 2 years. They are now defaulting to a third-party "shipping protection" called Extend. One of my recent packages was lost by USPS, and when I called Midway Customer Service, I was informed that they could do "nothing" and that I needed to file a claim with Extend. I filed the claim, and Extend denied the claim without giving any reason. I'm now out the cost of the item, the shipping, tax and the shipping protection fee. My only recourse is to file a claim with my credit card company, letting them know that Midway does nothing for its customers. Sad, really. This used to be a fantastic company.
I will NEVER order from this place again. Like everyone else has said they deliberately ship your order all over the country and then tell you “sir, it’s moving” then hang up on you. Anthony was the biggest A-hole I’ve spoken to in awhile. Horrible company, please be advised…
We bought a Caldwell Target Camera in February 2026 from Midway thru Amazon. Despite numerous attempts over 2 months to get it connected to the App on our phone, it would not connect. Finally called Caldwell and they informed us that the Target Camera will not work with the updates on the Android phones and we needed to send it back to Midway. Bottom line, Midway said they would take the DEFECTIVE Target Camera back but only if we had the original shipping box. Who keeps boxes months later? So, with the knowledge that we did not have the box, Midway's position to a $300 Target Camera was ....oh well, so sad too bad; call Caldwell and tell them your problem. DO NOT DO BUSINESS WITH MIDWAY USA. The Potterfields and their CEO, Fleming, should be ashamed of themselves. They have no customer loyalty or integrity if they do not back defective products because they can't have their original box back !!!
The do not honor the price provided at check out!!
Order placed with free shipping. Order was partial shipped and I was charged shipping and would have paid shipping again for the remaining back ordered items. They will apparently not honor the pricing provided when you check out on their website. This is bad policy. I received (8) items for the price for (10) at a check out. I contacted customer service and they would not honor the price at check out. There is not clear statement about their back order policy concerning free shipping on their website. I will not do business with companies that do not honer the price on the order when I check out.
Received a long term agreement with a major manufacturer that uses products available at MidwayUSA in mass quantity. After a week, the product that was supposed be delivered today, still hasn't been shipped. BIG MISTAKE putting my trust in this company to deliver on time.
I purchased a product valued over $250 which guarantees free shipping. There was a $5 shipping option that gave an arrival date within the week and Friday being the latest arrival time. I paid for this option, but the package didn't ship until Thursday. Needless to say I didn't receive my package on time. When I called to get a refund, I was told that refunds weren't given on shipping and that the date that I paid to have it delivered on wasn't a guarantee. The representative also lied and said that the delay was because of the postal service, the tracking specifically stated that the post office had not yet received the package. Their faster shipping options are a scam to rake in extra money from customers.
Called them to get an update on a delayed order after a week. They told me to call back in another week. No help or explanation. Their customer service has being going downhill for awhile and this is my last order I am placing with them. I have ordered from them for over 10 years. Service gets worse every year.
Also, do not trust their reviews on products. I have had a couple that they published but a few that were never published. It seems that reviews that may be more critical of a product get tossed more frequently.
Check out the other Trustpilot reviews and google some reviews. I was surprised at the amount of bad reviews they are receiving. Poor reviews are going to happen occasionally but Midway USA has an exceedingly large amount of them.
I've ordered items from Midway USA and have had very good experiences with them! I certainly don't see any wrong with ordering products from Midway! Very prompt and reliable service!
many items bought from here were either defective or sub-par. customer service is the worst in the industry they have really went down hill. The customer service rep said they do not sell used items, but have a whole page of demo and refurbished items the rep also had little to no knowledge of the items i was calling about.
Ordered an Air rifle on April 7 in the morning before business hours opened because the delivery date stated April 10 Delivery to Pennsylvania and I was hoping it would ship same day. The item did not ship that day but did ship the next day on April 8 and UPS set a delivery date of April 11. on April 9, UPS delayed the package delivery from April 11 to April 13 stating the trailer could not depart on time. Yesterday the package location was updated to received at my local hub and delivery would be today on April 13. I just got notification that the package is now delayed and will not be delivered today with no update to delivery date. On the same day (April 7), I ordered 2 items from 2 different merchants with free shipping. One via USPS and the other via UPS. The USPS came from Florida and the UPS came from Utah. Both to Pennsylvania. I recieved the UPS on Thursday and the USPS on Friday, April 9 and 10, respectively. Shipping from Earth City, MO to Pennsylvania is closer than both Florida and Utah but now will have taking 7 days or more (don't know yet) vs 2-3 days. So, Im thinking Midway's contract with UPS setup for lowest priority as this many delays for an order is very unusual. This is my first order ever with Midway USA. I order this here because the price was better. I believe Midway USA's estimated delivery times on there products are more than misleading but intentionally fabricated. I am sharing this so others can be on notice and level their expectations when ordering form Midway USA. I will not order from them again and will pay more elsewhere to avoid this level of frustration. I did read the reviews about Midway USA which were mixed on this topic. I rolled the dice and lost.
Stay away from MidWay! MidWay is a real low point in what are mostly excellent firearms and firearms accessory companies. MidWay failed to ship an order I made. After over 10 days of waiting, I emailed MidWay. MidWay offered absolutely no customer support to remediate their error. Instead, they referred me to their third party shipping insurance company telling me that I was lucky I purchased their shipping insurance and to wait another week, and then “file a claim” for the product. I have an FFL and spend about $30,000 annually on firearms, ammo and accessories. Thus, I have experience with a large variety of firearms related companies. The vast majority, such as Ruger, Henry, and Vortex, treat every customer like a member of the family and immediately resolve issues beyond normal expectations. I have also had other issues with the quality of products that MidWay has shipped to me in the past. I have had a few instances where the new product, when I received it, had obviously been an “open box” product or a return for major manufacturing defects that had been rebranded as new and shipped out again, especially the products they ship through AMAZON. MidWay’s inexcusably shoddy “customer service” is at the rock bottom of the many firearms, ammo and accessory companies I have done business with. STAY AWAY FROM MIDWAY!
I live 40 miles from Midway, I could have walked there and back in a day and a half yet it took 4 days to get my order. Left out some items, one item I had to work on before I could use it. One item they sent the wrong size. All that after I bought the insurance.
Im so disgusted with this outfit I'm just going to chalk it up to a bad experience and move on. I gave you a one because I couldn't give you a zero.
Terrible shipping fees added if shipped out separately on backordered items when was supposed to be free shipping and they won’t change it after its already been charged on your card what a joke
MidwayUSA is by far the only company I will go to for EDC, shooting sports, or anything related to firearms/ Ammo.
#1 They ship extremely quickly.
As soon as your order is put in, they create the label within 24 hours, and ship the next day or day after.
#2 Their customer service representatives are super helpful and easy to work with. Kari and Chris got back to me quickly, provided solutions to a problem that UPS had, and they were very forthcoming about next steps and what can be done.
#3 The variety they have in my opinion is the best you can get in the firearms/ Ammo space. Frangible ammo, defense ammo, ammo reloading, firearm parts and accessories, etc.
I will be a lifetime customer of theirs and I appreciate their entire team very much.
Awful experience, they claim I placed an order when I simply was browsing, it was never delivered to me and I was charged. I will never deal with these people again
DO NOT SPEND YOUR HARD EARNED MONEY HERE!!! I ordered January 2nd and I am one boarder state away from midwayusa (Missouri). Was supposed to be delivered the 9th, no delivery. Changed to the 10th, no delivery. Bounced all the way across my state and now shows no movement and its now the 14th. Contact midwayUSA and they offer NO SOLUTION saying its on me because it left their facility. Really? So quick to take my money but offer no help to get me my order. These guys are crooks, if they are veterans they are a disgrace to veterans and the shooting community. DO NOT BUY, I AM WARNING YOU NOW.
Opticsplanet
AR15 Discounts
Guns.com
Sportsman's Outdoor Superstore
GunMag Warehouse
GrabAGun.com
Sportsman's Guide
Sweetwater