Shop online for shooting supplies, reloading, airguns, gunsmithing, rifle scopes, ammunition and hunting gear. Extremely competitive prices, great sales, huge in stock product selection, same day shipping, legendary service, passionate NRA supporter and family owned.
MidwayUSA (www.midwayusa.com) has a 1.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Customers frequently complained about significant delivery delays, with many packages arriving much later than expected, getting lost, or missing items. Shoppers also struggled with unhelpful customer service representatives, unexpected extra fees, and severe difficulties resolving problems when issues arose. Some people were satisfied with the fast shipping and efficient order fulfillment for items kept in stock. Consumers additionally appreciated the great product variety available and fair pricing across many different shooting categories. These buyers noted that their purchases usually arrived well-packed and without experiencing any major delivery hassles.
Auto-generated from all reviews of this business. For reference only.This is the most incompetent company I have ever dealt with. Ordered almost $1k firearm from their website to be shipped to my local dealer. They claim they reached out ONCE, but my local dealer never heard from them. I emailed and called Midway MULTIPLE times with no response. They ended up canceling my order. What a bunch of dopes. Do not do business with Midway.
Midway plays a shipping game... will ship for free over a certain amount. ALL free shipments they sit on for days before providing to the shipper. Shippers have gotten smarter showing they are "waiting on the item". The reason I say they are playing a game is because Midway has a state of the art shipping warehouse facility. These items could be picked and shipped immediately and provide real customer value... instead they delay trying to get people to pay increased shipping (premium shipping). Also, NO military discount even though Larry claims to have served in the Airforce. There are other places to buy from and be treated more fairly.
My order shipped was wrong, customer service is the worst I've ever dealt with because it doesn't exist! They respond with a BS chat bot with no answers. I'd give a better review to the Biden administration than MidwayUSA!
I purchased products from MidwayUSA on 12/14/25 and they charged me for additional shipping insurance through a company named Extend and shipped the single package through UPS. I don't recall actually selecting this additional insurance but it appeared on the order details. UPS reported package delivered on 12/18/25 at 7:40pm yet no package was delivered and no proof of delivery photo was provided (unusual) 12/19/25 I reported undelivered package to UPS and contacted MidwayUSA via email as well and Midway responded via email telling me to file a claim with Extend I attempted to file a claim with Extend on 12/19/25 and was denied stating I needed to wait 5 days after delivery date to file 12/24/25 I attempted to file a claim and was denied stating I would need to cancel the claim with UPS before they could process the claim. No disclosures about this was provided during the claim process. I finally was able to cancel the UPS claim on 1/2/26 and attempted to file the claim with Extend once again on 1/3/26 only to be told that they require a police report to be filed as they "confirmed" delivery on 12/18/25 and I needed to file a stolen property police report. Filing a stolen property police report is illegal when I know for certain it wasn't stolen yet they insist it is their policy and cannot be waived. MidwayUSA customer service staff yielded no help whatsoever stating I needed to resolve this with Extend. This morning, 1/4/26, I filed a dispute with my credit card company and began writing this complaint. MidwayUSA's neglect and casual avoidance in helping to resolve this issue is unacceptable for any business. ZERO response from upper management including Larry Potterfield and a couple of other executives and ZERO offers to escalate and resolve my concerns are a stark departure from the majority of merchants I work with. Very disappointed as I have been a customer for over 17 years.
Midway USA is a scam. I recently purchased a high end thermal monocular that was advertised as only having cosmetic defects. Instead, the camera had a fatal flaw- the batteries would not hold a charge. I exchanged the unit, and had the exact same problem with the second unit. Obviously Midway does no quality control. They also do not stand behind what they say. I was told by Customer Service that I would be receiving a new unit, but I just got a call saying the only thing they could do is ship me a replacement battery. This is a hermetically sealed unit that is submersible, so suggesting the battery could be replaced by the customer in the field is ridiculous. Mr. Potterfield, your company does not live up to your feel good family national commercial that you present on TV. This is both my first, and my last, purchase from Midway USA.
I ordered something from a different company and for 2 weeks it didn't ship. I canceled my order and saw midway USA. I ordered it. It shipped almost immediately and I received it in just a couple of days. Amazing. Thank you Midway. Now its here for Christmas.
I received 1/2 of my order today from UPS. I'm very disappointed to have either received an item that was previously returned, Viking Solutions Double Gong Target System Combo 10" Gongs with 2 Stands 3/8" AR500 Steel, or was opened by UPS and the Gongs, Chains, and instructions were taken from it. You can see where someone had cut the item box open (The UPS box didn't look opened), and retaped the item box shut. I tried to contact you, but I received a "technical error" when submitting the request. Your customer service hours suck for those of us who work jobs that call you during those hours. **Updated 12/23/2025*** I was finally able to reach someone at Midway USA I think his name was Thomas, and he treated me like crap. His tone was that I was lying about the item, and he refused to let me send photos showing the item had been returned to Midway USA with missing parts. He directed me to Extend, for my insurance. I will never buy from Midway USA again because of this. I guess "family-owned" these days means "screw the customer," at least for Midway USA.
I have not had any issues with midway other than their shipping. Place an order and and it takes 12+ hrs until a shipping label is created. They then claim that it shipped but it takes another 24 hrs until ups receives the package. And yet they claim less than half an hour from order to the truck?
Same problems as everyone else. I ordered a scope and it was never shipped. After a couple weeks I emailed them and got no response and chatted them and got no information. Finally I called and after a ridiculous wait I was told the scope was not available. I asked why they didn't notify me. They said they didn't have that capability in their system. Huh??
Midway seems to have did a decent job shipping my items. The problem I have is they offer/represent Extend shipping insurance. I paid $40 due to the high value of my items. This is a joke. I am still arguing with them to cover my shipment. These were Christmas gifts now my money is tied up/ no gifts and not likely to get refunded or settled by Christmas. I will use Amazon in the future as they would replace the items or refund my money. Now I get to tell my son his items were lost with no money to buy more.
I originally reviewed this company with a poor review. This is an update to that previous review. Though this review is not stellar, it has come up a bit. I was having problems in regards to receiving my product. Midway said the item shipped, the USPS stated that they never received the item from the shipper. I called Midway and complained but to no avail. On Dec 13th, my item arrived much to my surprise. Was it the complaining that got them to ship a new item or was it truly "lost" at the post office - I'll never know. So I thought it only fair to raise my original review a bit. Will I do business with them again, that is still open to debate. Time will tell.
Ordered on Dec 1st, items marked "shipped" on Dec 2nd. As of Dec 9th, USPS states they have not received the package. CS claims they shipped it and have record of it leaving but will not provide that record. First and only purchase I will make from Midway.
Ordered on 12/1. Midway claims package left 12/2. On 12/4 USPS says they have been notified of a package ready for shipment. Midway still claimed package left on 12/2. As of 12/5 USPS still waiting on package. USPS receives package on 12/6 at origin facility. Sorry I do not believe Midway and as others have mentioned they never seem to answer the phone. Basically took 5 days to get to shipper.
Good price. Fast shipping. Item was as described. However, during checkout, you need to avoid unnecessary add-ons like shipping up-charges and delivery insurance. You must uncheck the insurance or you'll be charged for it. Minus 1 star for the up-charging practices.
You would expect an order to arrive anywhere between 3 to 5 business days.. IF you order from MidwayUSA expect more like 3 to 5 business weeks ! Unbelievable ! Never again !
Average prices with a decent selection, but beware about price fluctuations or sales because they do not offer a price protection guarantee. I made the mistake of buying a trigger from them and a few days later it was somewhere around 25% off (and I haven't even received the trigger yet!). I would recommend going with someone that offers a price protection guarantee, especially around the holidays. This was my oversight and now I am paying the price.
Continuously try as I may to like the business. Each time of trying fault bites me in the bottom. I live less than 1.5 hours east from this place. Every time I order the idiots send my shipment 120 miles further east to Columbia Missouri. Then send it back to Kansas City. When discussed with this clan of wizards. They tell me to pay more for better shipping. NAH, that means I pay more for them to screw up my shipment and not get a refund. Never to purchase from them again!
Midway is my go to hunting supplies online shop. They have very prompt and knowledgeable customer service. Shipping is always fast, usually being shipped the next day. If there is a problem with an order, they always make everything right. I can't stress enough how wonderful this company is at putting customers first. I've been buying from them for years now, recently getting stocked up for gifts for the holidays. Already received my order. Excellent company.
I am surprised at the number of negative reviews. I have had nothing but great outcomes and experiences with Midway for at least 3 years. I have purchased guns, parts, cleaning supplies, ammo, optics... just about anything and everything gun related. Every order has shipped quickly, arrived earlier than expected, arrived well packed, undamaged, etc. Guns I have purchased went to my chosen FFL with no hassle whatsoever and arrived in beautiful, new condition. The prices are generally competitive. Of the many orders I have placed, 1 showed up missing a small item (bore brush). I called, spoke to a U.S. based person that arranged for the missing item to be shipped that day. I had it a couple days later. Sometimes I buy enough to get free shipping, sometimes I don't. But free or not, it saves me a trip to the multiple stores I would have to visit to get everything I can get from Midway, while sitting on my couch, or spending valuable time at the range. Worth every penny. Thanks Midway!
Generally about 4.5 stars, so Midway gets 5 stars. Shipping usually occurs same or next day. Variety of products is superb. Prices are fair. Web site is superb. When every other on-line store does not have an item, I can get it at Midway. I have bought a variety of stuff at Midway - clothing, knives, scopes, bullets, tools and other and always been satisfied. $100 or more gets free shipping. Reward points are accumulated. My last order arrived via UPS at my front door 2 days before estimated delivery date. I have an order pending and expect to get it on time. 25 year plus customer. I wish Midway would allow reviews from customers who did not have ads blocked from their browsers (minus 1/2 star).
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