MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
Written by the business, not verified by us.MobileHelp (www.mobilehelp.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 31% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-01.
Samuel explained the different devices and then emailed the information. I was able to share that with family members so we could decide which device was best suited to our family member.
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Michael Schatzberg was super pleasant and extremely knowledgeable about this product. He listened to my questions and answered them directly and accurately. He assisted me in finding the best product for my mother. His focus on customer service was much appreciated.
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The representative was vey helpful and polite
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Stewart was a great help today talking me through the options and really helping me decide on what to get for my mother.
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Personal and professional. Went over everything and was patient.
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I am happy with my help from Mobile Help. Scott helped me and now I feel safe! Thanks so much!
Thank you! We appreciate that you took the time to let others know about MobileHelp.
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
I've been in contact with Albert, who works at Mobile Help, & he's explained everything to me regarding your system. It'll be arriving in two business days. JoAnn
Thank you for your review of our service! Your positive words mean a lot to us!
Terrance out of Tampa was awesome to work with. He eased my way and was very kind.
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Hersh, our CSR, was outstanding.
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Sales and customer service were phenomenal. Samantha, the sales representative, was friendly and patient and explained all options thoroughly so I was able to find a system that would fit my mom’s needs. I placed my order on a Saturday afternoon with ease. There was a slight error in the original order due to a computer malfunction that was corrected immediately the following Monday by customer service during normal business hours. Customer service was easy to contact and all team members were friendly and professional. I would highly recommend this company.
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Friendly, Patient, keep pushing.
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Rick explained program and costs in a very professional manner. He answered all of my questions. All of this convinced me to trust the program. Especially liked that a lock box is made available for emergency personnel to access my home.
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
AGENT Donna , is a VERY PROFESSIONAL, HONEST, EASY TO UNDERSTAND,A PLEASURE OF A PERSON, & DEFINITELY AN ASSET TO THE BUSINESS!! IF THERE WAS A 10 ⭐️SCALE SHE WOULD BE A 10!
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Excellent and thorough customer service. Thank u scott!@
Thank you for your review of our service! Your positive words mean a lot to us!
Very helpful in explaining their product. Also did not pressure me in the choices I made.
Thank you! We appreciate that you took the time to let others know about MobileHelp.
The representative Terence was very courteous and polite. Very knowledgeable when explaining the annual package that we purchased. Informed me when to expect the delivery.
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Stewart was amazing to help get us setup and rolling to create a safe environment for my mom.
Thank you for your review of our service! Your positive words mean a lot to us!
Samantha went to great lengths to explain each plan and the advantages between each one.
Thanks for the kind words and for being a valued part of the MobileHelp family.
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