Price and knowledgeable salesman
Price and knowledgeable salesman. Sydney. Bridges
Reply from MobileHelp2024-09-28
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
About MobileHelp
Data updated- Website
- www.mobilehelp.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 22 reviews
- Replies to negative
- 31% (11/36)
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About this business
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
Written by the business, not verified by us.Is MobileHelp legit?
MobileHelp (www.mobilehelp.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 31% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
The people who answer the phones are…
The people who answer the phones are knowledgeable and helpful!!!
Reply from MobileHelp2024-09-28
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Excellent customer service.
My Rep was extremely nice and helpful. Answering every question and very professional with caring for my needs and concerns. He was awesome.
Reply from MobileHelp2024-09-28
Thank you for your review of our service! Your positive words mean a lot to us!
Great customer service!
When I called earlier today, Bill gave me all the information I needed and answered all the questions that I had. When calling to sign up for services tonight, Kevin was awesome! Kevin was kind, knowledgeable and listened closely and answered all my questions. Thanks for the great customer service!
Reply from MobileHelp2024-09-28
Thank you for sharing your feedback! Others can benefit from what you have to say.
Set it up
Set it up, took a couple times to get it tested. Works fine.
Reply from MobileHelp2024-09-28
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Excellent rep
Excellent rep! Very knowledgeable, professional and genuinely nice.
Reply from MobileHelp2024-09-28
Thanks for the kind words and for being a valued part of the MobileHelp family.
Edward was very patient and thorough
Reply from MobileHelp2024-09-28
Thank you! We appreciate that you took the time to let others know about MobileHelp.
helpful
Very helpful in helping me get the correct system that fits my needs.
Reply from MobileHelp2024-09-28
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Responsive
Responsive, professional and helpful!
Reply from MobileHelp2024-09-28
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Pretty good but some incorrect info
Overall good but the customer service representative failed to inform me about the $50 restocking fee and the 3 month obligation. He said if we didn't like it we could return it for free. So that's no entirely true.
Reply from MobileHelp2024-09-28
We received your review and we certainly apologize for any misunderstanding at the time of your order. This is not an experience we want any of our customers to have, and your feedback helps us improve. If you ever need us, please don’t be afraid to reach out.
Ease of the entire experience. Ease of set up
Reply from MobileHelp2024-09-28
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Rich was amazing!
Rich was amazing. Talks you through what things you’ll be receiving. How they work, and breaks go the cost. Friendly and doesn’t feel like he’s selling you something. Feels like he’s giving you infomation to help you make the best choice for your loved one. Thank you Rich. I called three different companies and ended up calling Mobilehelp back. Because of response time, friendliness and price.
Reply from MobileHelp2024-09-28
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Very happy customer
I worked with Scott when ordering my equipment. Scott was very kind and nice, he explained everything about the system and how it worked. He was so patient with me when I would ask questions. Scott made my experience with ordering a pleasure . Thank you Scott for all your help . Sharon Berry
Reply from MobileHelp2024-09-28
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Finding out about Mobile Help was easy…
Finding out about Mobile Help was easy and the process of ordering went smoothly. I'm still learning why my light flashes and whether it is because I may have fallen or a battery issue. I hope Soon I will have it figured out.
Reply from MobileHelp2024-09-28
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out. Our Technical Support team can be reached directly at 877-827-6207.
Don’t skip this company. Five stars all the way through!
Caden was a no pressure, friendly and professional salesperson. We felt comfortable making our decision literally right after our first contact. Your company is fortunate to have him!!! Side note, we had to call back and got a different salesman that encouraged Caden to benefit from the final sale. Now that is unheard of these days, so kudos to him also!! Will highly recommend your company!!! Warmly Diana Lambert
Reply from MobileHelp2024-09-28
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Price flexibility and the agents…knowledge of product and service
Price flexibility and the agents knowledge of product and service
Reply from MobileHelp2024-09-28
Thank you for sharing your feedback! Others can benefit from what you have to say.
Great help!!!
Paula was very helpful and had answers to all my questions.
Reply from MobileHelp2024-09-28
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
A knowledgeable sales Representative.
Reply from MobileHelp2024-09-28
Thank you for your review of our service! Your positive words mean a lot to us!
The agent was very knowledgeable
The agent was very knowledgeable, explained everything and was not pushy.
Reply from MobileHelp2024-09-28
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Very friendly
Very friendly, helpful customer service representative.
Reply from MobileHelp2024-09-28
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
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