Friendly help =...very professional
Friendly help =...very professional. Paper Mart is always there to help when you need it.
Reply from Paper Mart2026-06-17
We're so glad you had a great experience! We appreciate your kind words.
About Paper Mart
Data updated- Website
- www.papermart.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (7/7)
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About this business
At Paper Mart, we pride ourselves in being the largest and most complete discount retail and industrial packaging supply company in the United States. With over 26,000 items listed on our website, our goal is to sell the best for less by offering low prices to everyone, same day shipping, and excellent customer service. Paper Mart is a 4th generation family owned and operated business. Established in 1921, we have been in business for nearly 100 years and online since the 1990's! Our specialties include retail and industrial packaging, arts and crafts supplies, gift wrapping products, and wedding/event supplies. We have a huge inventory of craft supplies, tulle, ribbon, gift wrap, industrial supplies, and much more!
Is Paper Mart legit?
Paper Mart (www.papermart.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently mention that orders arrive quickly and safely, highlighting the impressive delivery service and neat packaging. Buyers love the extensive selection of beautiful ribbons and boxes, noting that everything is even better in person. Shoppers find the website straightforward to navigate, making the ordering process smooth while offering very competitive prices. Though some customers mentioned that shipping fees can occasionally feel quite expensive for smaller purchases, they still appreciate the overall product quality. A few people also noted occasional challenges with return policies or handling issues regarding specific delivery carriers.
Auto-generated from all reviews of this business. For reference only.What people say
I was shopping for 18 people
I was shopping for 18 people and found an amazing deal . When I had trouble finalizing the payment details I called the support team and they assisted me and I was able to complete the purchase. The product was better in person than in the photos. Very happy.
Reply from Paper Mart2026-06-17
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
Joanne was so helpful
Joanne was so helpful! Great customer service!
Reply from Paper Mart2026-06-17
We're so glad you had a great experience, Ellen! We appreciate you being such a loyal customer with Paper Mart.
Grateful I live so close to a…
Grateful I live so close to a Papermart. I would probably still do some of my orders even if I had to pay for shipping, but the Pickup people are just so nice and it’s painless. I’ve never had any issues with the products themselves and the customer service makes it just that much better
Reply from Paper Mart2026-06-17
We're so happy you have had great experiences with Paper Mart! We look forward to serving you again soon.
Paper Mart delivers quality
Wide variety of paper styles, prices are very reasonable. While we were sad to see they discontinued our favorite pattern (silver leaf), we were able to find a nice replacement (but please bring back the silver leaf!) Shipment was quick and quality of their paper is great! Highly recommended.
Reply from Paper Mart2026-06-17
Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
My order made a very quick turnaround…
My order made a very quick turnaround and I value their service on every order.
Reply from Paper Mart2026-06-16
We are so glad to hear this feedback! We appreciate your continued support.
Great company!
I have always received my orders promptly and with good quality products as advertised. They are my go-to!
Reply from Paper Mart2026-06-16
We're so glad to hear you consistently receive prompt orders and quality products. Thank you for your loyalty!
Easy to find items but several were out…
Easy to find items but several were out of stock
Reply from Paper Mart2026-06-15
Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
Stellar Company
Staff was stellar. Ease of order pickup and readiness was perfect.
Reply from Paper Mart2026-06-15
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
Quality Beyond
Great product. I've always had great results from Paper Mart. Quality is always your best feature.
Reply from Paper Mart2026-06-15
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
Amazing selection of ribbon
Amazing selection of ribbon for my small business! Great prices. Ribbon arrived quickly and exactly as pictured. Very high quality. Will be a regular customer now.
Reply from Paper Mart2026-06-12
We're so glad you're happy with your ribbon selection and our service. We appreciate your positive feedback!
Papermart always has my back!
Papermart always has my back with last minute supplies shipped fast. Their prices are great, too! I love shopping their ribbons and gift bags--so cute!
Reply from Paper Mart2026-06-12
We're so glad you love Paper Mart; we appreciate your business!
Super helpful
Super helpful. Really fast delivery
Reply from Paper Mart2026-06-12
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
My order is always acknowledged…
My order is always acknowledged promptly and is shipped immediately. Very good service.
Reply from Paper Mart2026-06-10
We're so glad to hear you appreciate our prompt service and quick shipping! Thank you for your kind words.
Great service!
The quality, service and delivery exceeded my expectations.
Reply from Paper Mart2026-06-10
Thank you! We are so pleased you had a great experience with us.
Easy site to maneuver
Easy site to maneuver, quick ordering, and on-time shipping. Great selection of gift box products.
Reply from Paper Mart2026-06-10
We're so pleased you found our site easy to use and enjoyed our selection! Thank you for your kind words!
Papermart always delivers in quality…
Papermart always delivers in quality and timeliness!!! My only source for ribbons.
Reply from Paper Mart2026-06-10
We are so glad to hear we are your go-to for ribbons! Thank you for your kind words.
You are out or discontinued 1/2 of what…
You are out or discontinued 1/2 of what I needed. It seems this happens alot. Your inventory manager needs to do better. As I find these items elsewhere, I usually don't swith back. I found them elsewhere.
Reply from Paper Mart2026-06-10
Thank you for your feedback. We sincerely apologize for the frustration caused by the unavailable items. We are currently undergoing a transition that has resulted in some product discontinuations and inventory changes. We understand how disappointing it can be when the items you need are no longer available. We appreciate your feedback and regret that we were unable to meet your needs this time. We hope to have the opportunity to serve you again in the future.
Easy to use.
Reply from Paper Mart2026-06-11
Thank you for your review! Your feedback means a lot to our team, and we appreciate your continued support.
order was fine
Reply from Paper Mart2026-06-10
Thank you for your review! Your feedback means a lot to our team, and we appreciate your continued support.
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