SAMSUNG har det seneste indenfor elektronik som mobiltelefoner, tv, laptops, mp3 afspillere, digitalkameraer, monitors og hvidevarer. Support 70 70 19 70
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Samsung (www.samsung.com) has a 1.4 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
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Most reviewers were let down by their experience overall. Many consumers express strong dissatisfaction regarding the quality of the equipment, noting that certain products cease functioning prematurely or develop issues like poor battery life on phones. Furthermore, a considerable number of people report major issues with the service and pricing structure associated with repairs, including being quoted high costs for parts and labor.
However, some customers also noted that certain flagship phones offer excellent camera quality, while a few praised specific models for good performance. A few other people mentioned positive experiences, stating that some items performed reliably or that they enjoyed the use of certain devices, like a specific tablet model. While overall service is often criticized for being slow or unhelpful, some reviewers experienced successful fixes from external, recommended services.
Auto-generated from all reviews of this business. For reference only.
I purchased a brand new Samsung Galaxy S26 phone about 3 months ago. The battery started to swell and was pushing the back off the phone. I tried to take it back to my phone carrier but because it was after their return, I had to deal directly with Samsung. I sent my phone in for repair and I then got a notification that they review of my phone was done and the cost would be $605! This was not covered by the warranty because somehow, they said the phone had gotten liquid in it which made the battery swell. So if I wanted to get my phone back, I had to pay $605 to repair a phone that I purchased for $900, so this phone is now costing me approximately $1,500 for a phone that is only worth $900. I tried to get them to review the phone again, but they said it was a final review and would do not more, my choices were to decline service or pay $605. The phone is too new so I couldn't purchase the replacement parts needed to get the repairs done elsewhere for cheaper. This is an absolute scam, I'm sure they decline warranties on almost any product that is returned to them.
ExtremelyI strongly advise potential buyers to think twice before purchasing a Samsung phone.
After installing an official Samsung A73 software update, green lines suddenly appeared on my phone's display. The device had never been dropped, mishandled, or exposed to any physical damage. The issue started only after Samsung's software update.
When I approached the Samsung UAE Service Center, I expected the company to take responsibility for what appears to be a software-related hardware failure. Instead, my claim was rejected because the phone was out of warranty. It is unfair that customers are expected to bear the cost of a problem that was triggered by an official software update.
What disappointed me even more was the poor customer service. Rather than investigating the issue or offering a reasonable solution, my concerns were simply dismissed. This is not the level of after-sales support I expected from a global brand like Samsung.
I have been a loyal Samsung customer for over 10 years, but this experience has completely changed my opinion. A premium brand should stand behind its products and support customers when issues arise due to official software updates.
I hope Samsung takes responsibility for these display issues and improves its customer support. Until then, I cannot recommend Samsung products to anyone looking for reliable devices and dependable after-sales service. Disappointing Experience with Samsung UAE
Samsung makes garbage. I have a dishwasher, tv and fridge. The ice maker in the fridge stopped working after a month. The ice came out all salty before that for some reason. The dishwasher rusted after two years and the auto open feature to let the steam out stopped too. I barely use the thing and rusted to crap. Then the TV they have a block on it that doesn’t allow you to download the app for PlayStation. It’s the most complicated tv I have ever used and I only got it to play PS on the patio. Now it’s worthless junk gathering dust. Such a scam. I wanted to file a complaint but they said you only have one year for them to listen to your complaint or else they don’t care. Can you believe that???? What if the TVs were blowing up at two years and hurting people? Nope don’t want to know cause it’s more than a year. Head in the sand. So dumb
Complaint Samsung Fridge Freezer - Ice machine still not working
Complaint Repair Service cost £108.00
Very disappointed with Samsung repair service.
Ice maker still not working
I'm a pensioner, so these costs are not cheap!
Service order reference: 4295295337
Reference number: 2143064925
Model number: RS67N8210S9/EU
Serial number: 05NG4EBN800232Z
On the Samsung website there's no contact details ie (email address & phone number)
The unit is less than five years old.
Do not samsung build quality Fridge Freezers that last anymore?
My old freezer lasted 48 years from iceland.
The Samsung build quality is NOT any good.
When you use the chat service they try and sell a new appliance.
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