SAMSUNG har det seneste indenfor elektronik som mobiltelefoner, tv, laptops, mp3 afspillere, digitalkameraer, monitors og hvidevarer. Support 70 70 19 70
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Samsung (www.samsung.com) has a 1.4 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
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Most reviewers were let down by their experience overall. Many consumers express strong dissatisfaction regarding the quality of the equipment, noting that certain products cease functioning prematurely or develop issues like poor battery life on phones. Furthermore, a considerable number of people report major issues with the service and pricing structure associated with repairs, including being quoted high costs for parts and labor.
However, some customers also noted that certain flagship phones offer excellent camera quality, while a few praised specific models for good performance. A few other people mentioned positive experiences, stating that some items performed reliably or that they enjoyed the use of certain devices, like a specific tablet model. While overall service is often criticized for being slow or unhelpful, some reviewers experienced successful fixes from external, recommended services.
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I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed.
What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model.
I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation.
Unfortunately, this experience has made me hesitant to purchase another Samsung television.
I am writing this to express my extreme disappointment with the Samsung Experience Store in Westfield Stratford City. I purchased a brand-new, unboxed Galaxy S26 Ultra along with the Official Samsung Anti-Reflecting Film.When I requested assistance to have the official film applied to my brand-new device, the staff members were incredibly rude and dismissive. They flatly refused to help, claiming they are "not allowed to perform the service." When pressed, they attempted to demand an exorbitant £30 fee just to apply a basic film protector. To make matters worse, another staff member admitted she had received zero training on how to install their own official accessories.This directly contradicts Samsung’s official corporate support documentation, which explicitly states: "You're welcome to visit any of our Experience Stores, where one of our colleagues will be happy to apply the screen protector for you."To be treated so poorly and given lazy corporate excuses after spending premium money on their flagship phone is completely unacceptable. If your retail staff are untrained and refuse to honor Samsung's public service promises, they should not be working in a flagship Experience Store. Total lack of accountability and terrible customer service. 0/5 stars.
Why are we now Forced to either pay or watch ads to text? I have held out and kept a samsung phone for over 10 years. I will be switching to an iPhone. U fixed something that was not broken!!
4 years ago I bought a ‘flagship’ tv (their customer services words to me after it broke). It was an 8k 75inch tv costing circa £2500. I bought this because it was sold with a 5 year warranty. I registered as per the suppliers email and my tv is clearly shown online as registered. Last week the screen developed a fault and now only shows vertical lines. It needs replacing according to the technical company I contacted. I spoke with the most unhelpful Samsung customer services words person who said I had not registered in the right way and I did not have a 5 year guarantee but the tv was their top end range and sorry it’s broke. I asked to speak with a manager and 4 days later no call. Appalling service for the ‘flagship’ tv. TBH the picture quality was not great and the sound was no where as good as LG tv’s I have. I will not purchase another Samsung TV because of this experience and complete lack of ownership of their product. To continually repeat these are good tv’s when the screen has broken (effectively needing a new TV) is outrageous. I would recommend others avoid their 8k range as you’ll be buying a new one within 5 years according to my experience. If you do double check you have a 5year warranty because the registration process is there to catch you out.
Shady Warranty Practices & Held Assets: My Nightmare with Samsung Executive Escalations
I recently ordered a brand-new Galaxy Watch8 Classic (46mm) directly from Samsung, utilizing their trade-in program to send back my functional Watch5 Pro.
The new watch arrived defective out of the box, draining its battery completely in 19 to 21 hours instead of the advertised 40 hours. When I contacted customer service for a simple product exchange under warranty, they refused, claiming they "do not have a replacement process" for this type of case.
Instead, they forced me into a return-and-refund model. To make matters worse, their Executive Support team engaged in a complete bait-and-switch regarding my trade-in. I was promised in writing that my $250 trade-in credit would process within 24–48 hours of inspection. Once they had my physical watch in their warehouse, they altered the terms, stating they would withhold my trade-in credit for up to 14 business days until the entire defective order was completely closed. They also forced a painful 15-to-17 business day window just to process the cash refund on the broken watch they sent me.
They ultimately refunded my money according to their rigid, anti-consumer procedures, but the entire experience was completely unsatisfactory. Samsung does not care about its brand, its product quality, or its customers. If you trade your device in with them, be prepared for them to hold your money and your property hostage if the new unit they send you is broken. Save yourself the headache and look for other brands. I bought a Google Pixel watch, the technology is superior and the battery last 3.5 days!
They always intruding on my phone with their ridiculous so call updates they come onto your phone doing a lot of intrusive nosey & irritating things on my smart phone, they all in my roku door bell app messed up my chime notification they didn't even how any business in there the stupid samsung technician didn't even know how straighten out this problem I called Roku they are trying to help me cause right know I don't know if I'm getting a text or a doorbell notification cause samsung overrided my chime sound to the same sound that I have for my text messages, I wish samsung would just leave my phone Alone!!
Samsung if I cud have give u a zero star rated wud have I cannasure u I ain't payed over £600 for crappy 65inch that only last all if two days and now u taken the tv and tell me the motherboard as gone then something else has gone do u even now what is wrong with the tv and u taken it and now want to bring it back here to me for two wks so it can be picked uo again then sent back to the logistics team cause resolutions haven't got a clue what they doing and u expect me to wait a month eoth out a tv BIG RED FLAG ON ON SAMSUNG What a waste of space this company is bear in mind where the tv as to be replaced it's only 30 mins down road from me amd they wont allow me to pick my new replacement up my self terrible service I will never ever go to Samsung again
Less than 1 star! The worst appliance and service ever! Brand new washer that’s ruining my clothes and 20 calls later, no resolution. Finally after 3 months they sent 2 techs with no parts and no tools who tell me to use less soap!! You can’t make it up!
All customers are furious about the goggle messaging app basically forcing customers to use it we do not want goggle to have access to our messages that is a violation of privacy I will be getting rid of my device I have been a longtime customer and I’m very disappointed in there horrible service I am pretty sure they were paid to betray their customers
Horrible customer service i asked to be transferred to a new department due to a product issue and the caller acting clueless, but was provided with a number that sent me to the same person. Frustrating how support isnt provided and the service itself is crap. Quick chat is just as bad the responses are slow and not very helpful .. didnt even ask for a order number regarding my case.
Since i've had the phone, no charger has ever fit snug. Always issues with carging and data transfer. Samsung is trash now. not lint. cheap shoddy (refurbished?as new?) I wouldnt put it past them
Customer service is horrible. They just regurgitate the same copy & paste trash over and over. Not to mention the company itself has turned into even more of a money hungry machine. I've bundled offers for YEARS. Not anymore
Samsung laptop bought brand new from Currys at Hanworth in 2025 , It stopped working a couple of weeks ago.
Of course the warranty has just run out , took it to a repair shop and they've told me it's board and CPU are both completely knackered and it's beyond economical repair.
£599 down the drain would never buy another Samsung product in my life and that's coming from someone who has had 4 Samsung mobile phones back to back as well as several Samsung TV's and couldn't be any more brand loyal.
SAMSUNG' used to be a good company. Not anymore. Service suck. Period. Product ordered 2 days ago with next day delivery service. Product not yet shipped. SAMSUNG is blaming BEST BUY, ROADIE, UPS, and everybody in their mothers for their failures. Getting resolution from SAMSUNG' customer service is not possible. The "best" they can do is to further escalate for "back-room team" to return a call within 24-48 hours. SAMSUNG became too large for their own good. It is time to spend our money elsewhere. Terrible service. Terrible.
We recently ordered a bespoke Samsung refrigerator for over $3000 and when they arrived with it for delivery, they refused to install it stating that they cannot install it and they left it in the middle of my kitchen floor despite the fact that we paid the delivery with installation fee unfortunately we had already ordered the bespoke, smart Samsung double wall oven and today when they came to deliver that the driver also stated we do not do installation so therefore, I told him do not even take it off the truck just simply Wright customer refused, shove it up their ass because we paid a 199 fee for installation and delivery. Do not order this brand from Samsung directly. I strongly suggest if you’re going to get a Samsung appliance that you order it through a company like Lowe’s, where you are guaranteed delivery with installation.
Samsung is a joke. Products are crap with lots of glitches and corrupt file systems. I lost 4 years of backed up files because my pin wasn't recognized after a restart! They were not willing to help me at all. Going back to pixel. I see a BBB complaint in their future. You can see by their 1.3 star rating how much they care about their customers!? I went through 4 of their more recent phones in 3 years due to performance and durability issues. Before that, I had the same pixel for 3 years.
If you have a product "under warranty", Samsung will give you an endless run-around telling you that 'they will get back to you within one to two business days with a repair tech'........only it never happens. I've been without a refrigerator for over a week now and they refuse to honor the warranty we have. The customer service phone line usually has a busy signal and call-backs are useless thus far. Incredibly frustrating getting the runaround lie every time you call. I will never buy another Samsung product as long as I live.
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