SAMSUNG har det seneste indenfor elektronik som mobiltelefoner, tv, laptops, mp3 afspillere, digitalkameraer, monitors og hvidevarer. Support 70 70 19 70
Written by the business, not verified by us.Samsung (www.samsung.com) has a 1.4 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Most reviewers were let down by their experience overall. Many consumers express strong dissatisfaction regarding the quality of the equipment, noting that certain products cease functioning prematurely or develop issues like poor battery life on phones. Furthermore, a considerable number of people report major issues with the service and pricing structure associated with repairs, including being quoted high costs for parts and labor. However, some customers also noted that certain flagship phones offer excellent camera quality, while a few praised specific models for good performance. A few other people mentioned positive experiences, stating that some items performed reliably or that they enjoyed the use of certain devices, like a specific tablet model. While overall service is often criticized for being slow or unhelpful, some reviewers experienced successful fixes from external, recommended services.
Auto-generated from all reviews of this business. For reference only.They really need to make it where you don't need your phone number to sign in to samsung on your phone when you already have an account... Im not talking about "step 2 verification", they're requiring me to input a phone number when I dont have one at all. Shouldn't have to pay money just to use what the company claims to be its "Wild Factor" because you already paid by buying the product itself!
I really like this brand, it always holds up for me, you get what you pay for sure it cost a little more but it pays off in the end
I bought a Samsung Fridge in 2022. The first time it went out was in 2024. The compressor had to be replaced. Twice. I lived with a borrowed fridge for 6-7 weeks, tho that took at least a week to put in place. Meanwhile I'm living out of 3 coolers that must be re-filled with ice every couple of days. This may be fine when I"m camping, but not for daily living. 4 weeks ago, the compressor failed again for the 4th time. I again lost ~$300 of food, especially the frozen stuff. No tech available to even come check it for 7 days. I couldn't stomach the idea of going through the whole process again, even though I was confident that the problem would be covered by the warranty. I'd still be out the $120 for the initial diagnostic visit. 4 system failures in 4 years. That was enough. I cancelled the tech appointment and ordered a new fridge.
i love my samsung watch. i can't believe this thing makes my life much better and organised.
I purchased a Samsung Bespoke Family Hub Refrigerator from Samsung.com in the month of May 2025. Unfortunately in the 3rd week of June 2026 we had an issue with the display panel where it was not connecting and the WiFi was also not connecting due to which we were not able to operate or control the fridge. We had a warranty of 3 years. So we contacted the Samsung team and they have sent a technician from their end. Now they said that the panel is not working and they will order a new front door panel. After one week they dropped an email yesterday July 20th saying they can't replace the panel..so they have given an option of to replace the entire product or the reimbursement. They gave us 2 business days to decide and contact them. Today I contacted them and now they're saying that they have already released the cheque. What a worst team they have, without contacting us or checking our opinion of what we would like to choose, they themselves have decided to release the cheque. Worst ever experience I have Samsung. Now if I wanted to buy the same product it's 3600 + tax + again warranty charges. So almost it will cost me from $4000 to $4500. Where as the cheque they released is $3199. I wanted to opt for replacement of the fridge bcoz I had my extended warranty. Either they have sold me a damaged refrigerator or the Samsung itself is doing fraud with the customers. How come within 14 months of purchase a display will be disconnected, how come they are not manufacturing the same panels anymore? Either it's a failed or not worth series to develop.hoe come a advance Samsung is no more caring about what customers are looking for? How can they decide and they released the cheque? Never buy from this Samsung.
The score firstly is because I had always trusted and stuck with Samsung, but unfortunately, I am making this review because they as a company have seemed to lose the meaning behind the brand, like being different than others being a stand-out company, now they're trying to make everything like apple, which on their own is a shitty company, no need to bring their faulty type products to the good side of things. Features going unavailable is heart-wrenching, never have I ever heard or seen complaints like apple with fraud cases out the wazoo, so I don't understand why features that help people keep access to their devices when they are not technologically advanced are being removed, the phones are becoming uncherishable like apple where you have to buy a new phone just to get upgrades or get new features. Honestly really upset at the brand for losing its intelligence, easy accessibility and its customer satisfaction focus, maintaining customers mind at ease from what feels like loss of life and integrity as many people's phone contain much about themselves.
I would like to share my extremely disappointing experience. Less than three years ago, we purchased a Samsung refrigerator that cost approximately $4,000. After some time, the plastic trim and exterior plastic components around the refrigerator began to crack. As time went on, more cracks appeared in different areas around the refrigerator. The appliance has never been dropped, hit, or physically damaged in any way. I have photos that clearly document the issue. I first contacted Trail Appliances, where I purchased the refrigerator. They informed me that their warranty only lasts one year and advised me to contact Samsung Canada directly. When I contacted Samsung Canada, I was extremely disappointed with their customer service. Instead of helping resolve what appears to be a clear manufacturing defect, they simply directed me back to the retailer. The only solution they offered was for me to purchase replacement plastic parts at my own expense and also pay for the installation myself. In other words, Samsung refused to take responsibility for the defect. I then researched the issue online and found that many other Samsung refrigerator owners have reported the exact same problem. This clearly indicates that my case is not an isolated incident but a common issue. As a result, I have been treated like a football, being sent back and forth between the retailer and the manufacturer, while neither company is willing to take responsibility or provide a real solution. After spending $4,000, I expected a premium-quality product backed by reliable customer support. Instead, I experienced poor product quality and some of the worst customer service I have ever encountered. Based on my personal experience, I cannot recommend either Samsung or Trail Appliances. The product quality has been extremely disappointing, and the after-sales support has been even worse. I hope my review helps other customers make a more informed decision before purchasing.
Recently upgraded our two older phones (S21 &S23 Ultra). Offered $500 for the S23 Ultra as part of the Samsung trade-in program. Followed all the steps to wipe and reset both phones - this is not the first time we have utilized the trade-in program- and sent them off. We received notification via email on July 20th that the S23 Ultra did not pass their data wipe test and that we could request the phone sent back, or if they didn't hear from us, it would be recycled. The email clearly stated that we had three days to respond or by the 17th of July. Both options meant we would be charged the $500 that they had offered for the phone. What? They sent the email on July 20th and were saying we only had until the 17th to respond. Out of panic we selected the only option available, a button that said 'return my trade-in'. Then we realized after looking online that this seemed to be a common issue (failing due to data wipe test) with the trade-in program and we contacted customer service within minutes to see if we could straighten it out or get more details on the data wipe test and why it didn't pass. Customer service chat went as expected. Sorry, can't do anything about it since you requested the trade-in sent back. Again, what? This was literally minutes ago and per the email the only option we had since it indicated they had wanted a response by the 17th, even though they only emailed us on the 20th. Very disappointed in Samsung. We have been loyal customers since the 2010s but this makes us rethink it. The trade-in S23 Ultra was in perfect condition, and we followed all reset guidelines. The fact that they were unwilling to try to find a solution to a problem created by their deceptive email, that had the wrong dates, is beyond frustrating. I wonder how often they do this kind of thing?
I was really looking forward to my new Galaxy phone, but it didn't quite meet my expectations. The battery life is underwhelming, draining faster than I thought it would. Plus, the delivery took longer than promised, which was frustrating. I expected better from Samsung, honestly.
Don't buy a Samsung TV they don't stand behind their products. Bought a $1400 Samsung TV and it is not as good as the $300 tv's they sell at Walmart. Buy the cheapest TV on the market. They are all built to last just a few years or even less. They told me to throw away a $1400 tv purchased 17 months ago. Pure junk.
I purchased Samsung earbuds 4. The package was allegedly delivered by FedEx on June 8, 2026; however, I never received the item. Today is July 17, 2026, and it has been over 39 days since the alleged delivery date. I still do not have the product and I have not received a refund. I have made repeated attempts to resolve this directly with Samsung through phone calls, chat, and email. Despite my efforts, Samsung has failed to provide a resolution. I have received conflicting information from different representatives. I was initially told a refund would be requested, then told the issue would be investigated and escalated, and later instructed to repurchase the item with the promise that I would be reimbursed. I was then told I needed to file a police report. I contacted FedEx and was informed that Samsung, as the shipper, is responsible for filing a claim and initiating the carrier investigation. I also contacted the USPS location where my PO Box is located, and they confirmed they have no record of receiving this package from FedEx. USPS staff reviewed their delivery records with me and confirmed there was no documented receipt of this shipment. Samsung has not provided any verifiable proof of delivery, including delivery confirmation, proof of handoff, signature, or documentation showing where the package was delivered. This is not only about the cost of the item. I used Samsung credits, promotions, and a trade-in of my previous phone to purchase this product. I fulfilled my responsibility as a customer, but Samsung has failed to provide the product I paid for or a fair resolution. I have been patient and have made every effort to resolve this matter directly with Samsung. After more than a month without a resolution, I am requesting immediate assistance.
The phones are fantastic but using the site to buy is a nightmare ive given up 4 times now and just headed over to curry's to buy instead, the Samsung people are friendly but trying to buy from them direct used to be eay years ago now its near impossible due to site and app both being crap when it comes to check out
Ali is the best samsung representative of all time
⚠️ BEWARE: Samsung's Customer Service is a Deceptive Trap! > Rating: ⭐☆☆☆☆ (0 stars if possible) > If you are considering buying a major appliance from Samsung, don't. Their after-sales support is a complete nightmare, and they actively collude with incompetent, dishonest local "authorized" service providers to cheat you out of your valid warranty. My refrigerator experienced issues well within its valid warranty period, but Samsung's local authorized service provider, Luxsam Industries Ltd., falsely reported that my unit had been tampered with. Based entirely on this lie, Samsung generated a service order falsely flagging my brand-new unit as "out of warranty". Because their system incorrectly marked the unit as out of warranty, my contact information was handed over to a third-party technician who contacted me directly. I used this technician, fully believing they were the proper, official route provided to me. Little did I know, Samsung and Luxsam would then use this exact visit—which they orchestrated—as "proof" of unauthorized tampering to permanently void my 10-year compressor warranty! When I demanded evidence of this alleged "prior tampering" that started this entire chain of events, Samsung customer support could not provide a single shred of physical evidence, a written technical report, or even a date of this supposed occurrence. They are voiding expensive warranties based entirely on unverified hearsay. To make matters worse, when I contacted Luxsam directly on two separate occasions to get help resolving the issue, they flat-out told me they "do not do fridges". Why is Samsung partnering with authorized service centers that claim they don't even service refrigerators, only to have them act as gatekeepers to void customer warranties? Samsung’s customer service has been completely useless. Instead of helping an honest customer, they have actively protected a dishonest service center, ignored clear purchase invoices, and used highly unethical loopholes to dodge their warranty obligations. I will never buy another Samsung product again. Save yourself the stress, the financial loss, and the absolute disrespect—buy from a brand that actually respects its customers and honors its promises!
Had a problem with the warranty they wouldn't honour it after a glitch now their having the same glitch with the Samsung s26 Ultra. Sent my S20 Ultra for repair or replacement and they did nothing.
I just want Samsung to know that I had your back. Hate i phones and apple. If people only paid attention to what apple is really doing, but kids have to be following their followers. I hate you so very much for switching over to Google message. I'd ask you WTF are you thinking but we all know. O my ever hating God I hate you for doing that. My phone hasn't been a normal functioning phone since, and I HATE YOU FOR IT SO MUCH SO OUT OF SPITE, I'D GIVE APPLE A HI FIVE. Hope y'alls life don't start malfunctioning like my phone. P.S. I HATE YOU
chat employees just want to get you in and out as fast as they can, theyre rude and unhelpful
Samsung cell phones have recently left a poor taste in my mouth. Used to be great phones. Now the just suck. Poor battery life. Downloads I didn't ask for. Automatic updates frequently interrupting Google Maps used for doordash or when I am in the middle of something urgent. Antennas going out causing network disturbance. Screen backlights going out. So tired of them. I have used Samsung cell phones since the S6 Active. My S6 was indestructible. The S9 was fairly decent. Each one following got worse and worse. My next purchase will NOT be Samsung. It is an end of an era for me.
i had been working on hvac for more then 36 years now . whenever we are asked to work by clients on samsung, panasonic or sanyo vrf or split airconditioners it is always a night mare. our local agent in MALTA was divided between two companies and parts are sky high apart from the bad quality of the equipment itself. for me it is suicide for clients to but samsung, panasonic or sanyo airconditioning. no stock high prices short term working of equipment.
The one year warranty replacement phone call sent me to ubreakifix to verify warranty, they verified, I called back, they would not honor and send a new phone rather will send me into repairs. Do NOT believe their warranty . Poor customer service does not give what is promised.
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