SAMSUNG har det seneste indenfor elektronik som mobiltelefoner, tv, laptops, mp3 afspillere, digitalkameraer, monitors og hvidevarer. Support 70 70 19 70
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Samsung (www.samsung.com) has a 1.4 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
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Most reviewers were let down by their experience overall. Many consumers express strong dissatisfaction regarding the quality of the equipment, noting that certain products cease functioning prematurely or develop issues like poor battery life on phones. Furthermore, a considerable number of people report major issues with the service and pricing structure associated with repairs, including being quoted high costs for parts and labor.
However, some customers also noted that certain flagship phones offer excellent camera quality, while a few praised specific models for good performance. A few other people mentioned positive experiences, stating that some items performed reliably or that they enjoyed the use of certain devices, like a specific tablet model. While overall service is often criticized for being slow or unhelpful, some reviewers experienced successful fixes from external, recommended services.
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Unfortunately after the switch to Google messages my phone experience has been terrible. Will not get another Samsung phone as its obvious they can no longer manage their business. My phone now won't load my phones gallery to share photos and videos, it gets seized up, plus now camera will not operate, says storage is full, I deleted items, says the same thing minutes later. Was a great experience until this change. Good luck you have lost a lifelong customer over this stupid decision.
I had high hopes for this order, but the whole experience left me disappointed. Customer support was slow to respond and didn't really resolve my issue. The tracking information was inaccurate for most of the delivery window. Would only order again if things clearly improved.
To understand, read my mail I sent to samsung customer service.
Dear Samsung Customer Service,
I am writing to formally express my extreme disappointment, frustration, and anger regarding my order MA260715-30405733-260715151021270.
This has been, without any doubt, the worst online shopping experience I have ever had in my entire life.
I placed an order worth approximately 13,000 MAD, which I paid in full via an instant bank transfer. As a customer making such a significant purchase, I expected Samsung to provide a professional service, transparent communication, and a customer experience worthy of a global brand. Unfortunately, I experienced the exact opposite.
The main issue is that the charger included in my order was out of stock, yet Samsung never informed me of this situation proactively. Even more disappointing, no one suggested the obvious solution of shipping the smartphone immediately and delivering the charger separately once it became available.
Instead, my entire order was simply put on hold without any meaningful communication.
What makes this situation even more unacceptable is that the option of a partial shipment was only mentioned after I repeatedly contacted your customer service by phone and sent several emails, some of which were never answered. Had I not taken the initiative to follow up myself, I have no idea how long my order would have remained blocked.
It is extremely frustrating to see an order worth 13,000 MAD, fully paid in advance, delayed because of a single accessory when a simple and logical solution was available from the very beginning.
Throughout this experience, I felt that I had to manage my own order, constantly chase your customer service team for updates, and even suggest solutions that should have been proposed by Samsung from day one. This is simply unacceptable for a company of Samsung's reputation.
I am particularly disappointed because this purchase represented a significant investment for me. I chose Samsung expecting a premium customer experience that matched the quality and reputation of your products. Instead, I encountered poor communication, a lack of transparency, delayed responses, and an overall failure to handle my order professionally.
This experience has seriously damaged my confidence in Samsung. I genuinely regret making this purchase, and I can honestly say that this has been the worst online purchase experience of my life.
I sincerely hope that this complaint will be escalated to the appropriate management team and that concrete measures will be taken to prevent other customers from going through the same unacceptable experience.
I look forward to receiving your explanation and your response.
Yours sincerely,
Mohamed Goummadi
Very disappointing online ordering experience.
I purchased a Samsung Galaxy Z Fold8 using Klarna and deliberately selected 14 August as the delivery date because I will not be at home before then. I selected that date several times before completing the order.
However, once the order was confirmed, Samsung's system changed the delivery date back to 5 August. There was no option to edit the delivery date after placing the order.
Even more frustrating, the only solution was to cancel the entire order and place it again, which means going through the Klarna finance process from the beginning. There was also no easy online support available to resolve the issue—only FAQ pages.
An online store should correctly save the delivery date chosen by the customer, and customers should be able to edit delivery details without having to cancel the whole order. This experience was extremely frustrating and needs to be improved.
Dear Samsung Teams
Dear Al Zahia Mall Management, Sharjah
Greetings,
Please be notified that I have purchased Samsung galaxy Tab S10 FE+ From Samsung store, Al Zahia Mall, Sharjah, UAE for AED 2530 on 18/7/2026 at 10:30 pm And my mother and I inquired from the seller on a certain program (goodnotes), and whether it works efficiently on the said Tab, and the seller assured that it works very well on this device, but after buying, it turned out that the program does not work well, slow and lagging. I returned the store on the next day 19/7/2026. I reported a complaint to the Samsung staff, and confirmed that the Application I asked for does not work on this device, but, when trying the same program on another device, it worked efficiently. My mother and I waited to solve the problem for 5 hours and we were treated very bad by the store manager, who ignored us to eat and rest. On 20/7/2026, we submitted the complaint to the mall management and kept waiting for the Mall Management to return the device and refund our money from 6 pm to 9 pm on the basis that the store manager does not guarantee that the program would work efficidntly on the device, meaning that the Samsung branch has misled, cheated, deceived and treated us Very Bad. We were ignored and left waiting for the manager at the shop for 5 hours to make action, return the device, and refund our money, but he was useless, provocative, negayive, and uncooperative person. Then, we asked the mall management to take the necessary action and refund the full amount, as the error, fraud, and misleading were commited by the Samsong store and the purchase was made on Saturday evening 18 July and we returned to the store again on Sunday 19 July 2026, but the problem has not yet been solved. We headed to the Samsong Store and AL Zahia Mall Management again on Monday, Tuesday, Wednesday and yesterday Thursday. For How long should I wait to have my money refunded, which is my least right since the device was reported not working within 8 hours of buying it.
I wish I would be replied soon by one of the respectful concerned persons.
Regards,
Misled and deceived customer
Please don't go near these phones. My daughter has one and her screen has completely gone whilst she us in holiday. Completely ruined her holiday as she cannot now take any pics and has had to rely on hotel phone to inform me what has happened. She contacted samsung as phone under guarantee but their response was wait till you get back and then promptly hung upon her absolutely disgusting company she is now in a strange country with a toddler and NO phone shame on you samsung.
I purchased a Samsung 85" Neo QLED 8K (QN85QN800D) expecting the ownership experience to match what Samsung promotes as one of its flagship TVs.
Just 53 days after the 12-month warranty expired, the panel developed a permanent defect. Samsung's authorized service center confirmed it was a panel failure.
Considering how soon the issue occurred after the warranty expired, I requested a goodwill repair or commercial consideration. Samsung's final response was simply that the official warranty lasts 12 months.
I was also informed that the replacement panel was out of stock, with an estimated wait of around 100 days, and that the repair would cost more than 60% of the price of a new TV, while carrying only a 3-month repair warranty.
The picture quality was outstanding while the TV worked. Unfortunately, the after-sales support did not meet the expectations I had for a flagship premium product. I hope this review helps other customers make an informed purchasing decision.
I traded in a Samsung Galaxy s24 Ultra for the Galaxy Z Fold 7 ($1200) for my son's birthday in Sept of 2025 with no problem. By February the phone start messing up (different color screen, phone freezing up and all) got it fixed but still was having problems. So I did a trade-in in March 2026 for the Samsung Galaxy s26 Ultra for a discount of $900 off, good great. So I thought, until finding out, I still have to pay for the Z Fold, 7 that I no longer have. So how is it a discount deal when you still have to pay for the phone you sent back? Saying you save on the new phone but that saving is mute when you still paying for a phone you don't have anymore. Wont ever go back to Samsung.com for phones again.
I had a very disappointing experience with the Samsung Authorized Service Centre in Kathua. My Samsung AC had repeated problems and despite multiple complaints and several technician visits, the issue was never permanently fixed. During my interaction with Mr. Ayush Gupta, I was told Samsung has no policy to replace an AC within 15 days even for manufacturing defects. This information was not helpful and did not resolve my issue. Instead of a solution, I received repeated assurances, but the same problem continued, wasting my time and causing unnecessary stress. I hope Samsung improves its customer service and provides accurate information to its customers.
Poor quality fridge and frustrating customer service. Ten month old fridge. Shelf spontaneously cracked. One rep assured it would be replaced but call dropped. Subsequent reps refused to honour the replacement. Many calls and emails with just generic replies that read like a form letter. I would not recommend this company or product.
⚠️ ⚠️⚠️ give you damage product and want you to pay for repairs??!!,⚠️⚠️⚠️
⚠️⚠️Horrible experience Avoid ⚠️⚠️! Got a Chromebook Samsung, brand new .
Battery stopped charging after 1 year and 2 months. Clearly defective from manufacturing. Now they want me to pay for repairs???
Total theft! Will never trust Samsung products ever again
I have bought phones straight from Samsung for years, trading in my old phones for money off the price of the new phone. Just recently (June) I traded my Galaxy S24 Ultra in on a Galaxy S26 Ultra. When I sent my phone in everything worked on it. I did as the requested and factory reset everything, even made sure it was fully charge and sent it in the original box it came in. I transfered files to my computer and transfered some things from my phone to my car before sending it. My phone was purple and had no issues. They send me back a message saying my phone didn't meet the requirements. This is what it said: Your trade in device is not able to pass the data wipe test. The charging and data port on your device is damaged and does not support data transfers. With pictures the phone in the picture is blue not purple and it show it running. They said when I called that it didn't matter what color the phone in the picture was it was my imei number that didn't work so I would have to pay the full price for the phone. Their email also said I could click on the link within 7 days and get my phone back. I tried the link several times and it went no where. I asked about getting my phone back and they said it was to late to get it back. That was 5 days after receiving the email. I will never buy from Samsung again. They lost a loyal brand customer. ( My, tvs, stove, refrigerator, dishwasher, even the fridge in my camper is Samsung).
Don't buy form Samsung al zahia Mall galaxy Tab S10 FE+
لقد قمت بشراء galaxy Tab S10 FE+
من محل سامسونج بقيمة2530 درهم
Samsung بتاريخ 18/7/2026 بتوقيت 10:30م
و قمنا بالإستفسار من البائع علي برنامج معين (goodnotes) و أفاد أنه يعمل جيدا علي هذا الجهاز و لكن بعد شرائه تبين أن البرنامج لا يعمل بشكل جيد و قمت بالمجيء يوم 19/7/2026 و قمنا بالشكوى لسامسونج بأنه لا يعمل علي هذا الجهاز و أفاد أن العيب في البرنامج و عند تجربة نفس البرنامج علي جهاز اخر كان يعمل بكفاءة و انتظرنا حل المشكلة لمدة 5ساعات و تم معاملتنا بشكل سئ من مدير المحل إسمه أصغر ولم يتم حل شئ و قمنا بالمجئ يوم 20/7/2026 و الشكوي لإدارة المول و تواجدنا من الساعة 6م حتي 9م ، نرجوا من إدارة المول رد الجهاز و استرجاع المبلغ علي أساس أن المدير لا يضمن أن البرنامج يمكن أن يعمل علي الجهاز بعد شراءه
لقد قام الفرع بغشنا وخداعنا ومعاملتنا بشكل سئ
جدا وتركنا في المحل لمدة 5 ساعات
أرجو من إدارة المول إتخاذ اللازم وإسترجاع المبلغ بالكامل حيث أن الخطأ والغش من المحل وأن الشراء تم السبت مساء وقمنا بالرجوع للمحل ثاني يوم الأحد 19 ولم يتم الحل وقمنا بالرجوع اليوم الاثنين لخدمة عملاء المولSubject: Official Complaint & Refund Request – Product Misrepresentation and Unacceptable Service at Samsung Store
Dear Samsung,
I am writing to formally lodge a serious complaint regarding product misrepresentation, deceptive sales practices, and unacceptable customer treatment at one of your official retail stores.
On Saturday, July 18, 2026, at 10:30 PM, I purchased a Galaxy Tab S10 FE+ for AED 2,530. Before making the purchase, we explicitly asked the sales representative about the compatibility and performance of a specific application (GoodNotes). The salesman assured us without reservation that the app runs smoothly and works perfectly on this device.
However, immediately after purchasing and testing the tablet, we found that the application does not function properly at all.
Summary of the Issue & Incident Timeline:
Sunday, July 19, 2026: We returned to the store to report the issue. The staff deflected responsibility, claiming the issue was solely with the app. However, when we tested the same application on a different device, it worked flawlessly. We were kept waiting in the store for over 5 hours without any solution. To make matters worse, we were treated extremely poorly and disrespectfully by the store manager, Mr. Asghar.
Monday, July 20, 2026: We returned again to resolve the matter (spending another 3 hours from 6:00 PM to 9:00 PM), only for the store manager to state that he cannot guarantee the app will ever work on this device—directly contradicting the salesman's initial promise that led to the purchase.
Our Demand:
We were misled into buying a device under false pretenses, made to suffer hours of wasted time, and subjected to highly unprofessional treatment by your branch staff and manager.
Because we reported the issue immediately the following day, and due to the clear misrepresentation by your sales team, I demand an immediate intervention to authorize a full refund of AED 2,530 and accept the return of the device.
I expect a swift resolution to this matter before submitting my formal review and rating regarding this experience with Samsung.
Sincerely,
Abdulrahman Yasser
I am writing to formally express my frustration and disappointment regarding my 3 attempts and the ongoing issues I have experienced attempting to complete these purchase. The order was placed on June 27 during Samsung’s Fourth of July promotional sale. As part of this purchase, I received promotional discounts that were being offered by Samsung, including a military discount that I earned and rightfully qualified for. Since placing the order, Samsung has repeatedly returned my payment to my bank despite my bank authorizing the transaction multiple times. This issue has occurred several times, and each time I have contacted Samsung for assistance, I have been given conflicting information and passed from one representative to another without any meaningful resolution. My case number is 376773994. I am asking that Samsung run my credit card that is on file at the amount that I agreed to pay $3077.64 which shows pending in my account and let the transaction complete. I have placed 3 orders with Samsung and cancelled all z3 I will not purchase anything else from Samsung. We are building our new home and all our appliances from were the bespoke. Take my business elsewhere. The customer service is so terrible and they are so rude Samsung. I’m surprised they are still in business.
Escalated my failed Samsung Watch5Pro to the 'highest level' in Samsung and they still wouldn't budge. Bought my £500 watch 2 years and 1 month ago. Watch is rated IP68 / ATM5. I didn't even take it in the swimming pool (which it's OK for) but just used it for golf. It failed, sent it in for a repair - told there was water ingress into the watch and it would cost £180 to repair as there were so many parts that had issues. I argued that an IP68 watch should not have water ingress, but was told by Samsung Customer "Solutions" that after the warranty then it's not their issue. Even telling Samsung that there were many reports of the same issues on the internet so it's a fault with the product - got no where.
Can't believe I have bought so many Samsung devices in the past. Not anymore - corrupt company who don't care about their customers.
I purchased a phone through samsung and opted to trade in my old phone for a credit of $160 off the price of the new phone. I used an affirm payment plan on this new phone. Once I received the new phone, I had a certain amount of time to mail the old one in for the refund. I mailed it before the date it needed to be mailed by. I start getting emails that they never received my return and that I would be charged the $160 from the card I had to put in. I reached out to customer support and they found that the phone had been received. I foolishly though the situation was resolved.
A few days later, I get charged the $160 that I really didn't have to spare. I freaked out and emailed support. They told me that the phone was being examined, and not to worry because they would refund the $160 if they accepted it. Now, let's just unpack that: why are they charging me money if they don't know yet? There was nothing in the fine print that said I would be charged no matter what upon mailing it back. But what am I going to do about it, right? In any case, they assured me I would get my money back if they accepted the condition of the phone.
So let's fast forward to today. I just received an email from both samsung and affirm. They accepted my trade-in. That's great, right? Except instead of refunding me directly, using the card they charged, pulling money I made clear I NEEDED back in my bank account, they sent it to affirm, who used it towards my balance. I am SEETHING. I don't need 3-ish fewer payments; I need the $160 they took from me back where they took it from. DISGUSTING way to do business.
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