SharperImage.com offers consumers home electronics, air purifiers, gifts and other high-tech lifestyle products through its website and catalog.
Written by the business, not verified by us.SharperImage.com (www.sharperimage.com) has a 4.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 73% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently share that browsing the online catalog is very convenient, allowing shoppers to easily discover unique merchandise and interesting items for various special occasions. Many people also praise the helpful customer support team and appreciate receiving their orders in a timely manner without experiencing any major issues. Some reviewers were not happy with unexpected high shipping costs and confusing pricing discrepancies that made certain items feel overly expensive. Consumers additionally noted occasional difficulties regarding order accuracy, such as receiving incorrect product details, wrong recipient addresses, or experiencing frustrating delivery delays.
Auto-generated from all reviews of this business. For reference only.It all began with the employee in the chat room. Polite and knowledgeable with answers to my questions. I was sold. Happy ending.
We are truly happy to hear you had a pleasant experience with our chat agent! We thank you for your time and for shopping Sharpeirmage.com, we hope you have a wonderful day!
I received a notice in my email about my rewards and that prompted me to purchase today. The process was very easy and went extremely smooth. Hassle-free and was even easy to use a different card than I usually use.
We are happy to hear your ordering experience with us was smooth from start to finish! Thank you for shopping sharperimage.com, we hope you have a wonderful day!
I had to call back because most of the order was wrong. I received my order confirmation maybe 15 minutes after placing order. My name was spelled incorrectly and price was wrong. I was never asked for catalog Offer Code and no customer ID -- had they used that they would of found correct spelling off name. The bank may have disallowed because wrong name was given. I'm doing this to help you. I have ordered from you before without any problem.
Thank you for your time and your feedback Mike. We sincerely apologize for the frustration these errors in your order has caused. Recently we did eliminate the use of customer ID's for locating customer shipping details. Please know I have escalated this feedback to our quality control team to ensure the agent who assisted with ordering is coached properly so that this does not happen again.
Easy site setup and quick purchase options.
Thank you for your feedback! We are happy to hear your ordering experience was smooth and pleasant! Thank you for shopping sharperimage.com, we hope you have a wonderful day!
I was pleased that you had the device i needed and at a nice savings.
We are happy to hear you were able to locate the item you wanted and you recieved a saving! Thank you for shopping at Sharperimage.com, we hope you have a wonderful day!
Replacement order and return authorization were processed quickly. Shipment was not as quick and communication regarding the shipment was never sent to me and it took a few tries to get info about the shipment. Replacement is up and running right now.
Thank you for your feedback Sue. We are sorry to hear your experience getting your order was disappointing due to communication. Please know this is not how we want you to fee and this will be reviewed further to ensure it does not happen again. We hope you are enjoying your replacement. If you have any further questions or concerns please feel free to reach out to us directly, we are happy to help!
It was super annoying, I was trying to view a product and it automatically purchased it without even asking again. It was one press of a button.
Thank you for your feedback. We are truly sorry to hear an item was added to your order with our bonus feature with free shipping! We are happy to assist you with returning the unwanted item for a full refund upon receipt of the delivery. Please give us a call at (877)714-7444 to speak with a specialist further.
Decent product but can't buy anywhere but on proprietary website so stuck with high shipping cost. Discount helped lower total cost.
Thank you for your time and your feedback. We apologize for any frustration the shipping fee applied has caused and would like to assure you it is never our intention to make you feel like you are stuck paying a high shipping fee. At this time I have sent notice to ensure your shipping fee on your most recent order is refunded for an additional savings on that purchase. Please allow 5-7 days for this to reflect depending on your financial institution.
Easy to order online. My purchase was delivered in just a few days. A great product.
We are happy to hear you were able to order fast and receive your order in a timely fashion! We hope you are enjoying that item and we thank you for shopping Sharperimage.com!
I had a very pleasant ordering experience .
We are happy to hear your ordering experience was pleasant! This is exactly how we want you to fee. Thank you for shopping with Sharperimage.com, we hope you have a wonderful day!
Because the shipping charges were hidden until after I paid
Thank you for your feedback. We are truly sorry to hear the shipping did not reflect until after you paid. This is not the experience we want for you nor is this how our system should process the order. When ordering the shipping should apply and reflect after the shipping address is entered and this feedback will be escalated to our management team for further review of the system to ensure this does not happen again. At this time as a courtesy we have sent notice to ensure the shipping fee you were charged is refunded. Please allow 5-7 days for this refund to reflect depending on your financial institution.
Thank you for your feedback! We strive to ensure the entire ordering process is as easy and quick as possible and we re happy to hear you find this to be accurate when you placed your order! Thank you for shopping with Sharperimage.com, we hope you have a wonderful day!
The chat session on Sharper Image found the exact travel clock We were looking for and had purchased many years ago. And received a discounted price. Total buying time approx. 5 minutes. Very satisfied
We are happy to hear you were able to locate your item with our chat team! Thank you for shopping with Sharperimage.com, we hope you have a wonderful day!
I saw something I liked wanted Had reluctance didn't like the price waited u kept putting it in my face finally hit the button
Thank you for your feedback! We are happy to hear you were ale to find the item you liked and wanted easily with us! Please know your feedback regarding price has been escalated to our team for further review as we want you to be happy with your entire experience including the prices we offer!
i had no problem getting my order in and was very happy with the price. the sales person was very informative of other offers and my transaction was made with no problems.
We are happy to hear your experience has been seamless! This is exactly the experience we want for you! Thank you for shopping Sharpeirmage.com, we hope you have a wonderful day!
This and previous purchases have all gone smoothly.
We are happy to hear your purchases have all gone smoothly! We want to thank you for your loyalty and we look forward to shipping you more orders in the future! We hope you have a wonderful day!
After finding the item I wanted with just a few clicks I had my promo code an from there on to pay and a emails to confirm my order.
We are happy to hear you were able to locate the item you wanted and receive a savings with your promotional code! If you have any further questions or concerns please feel free to reach out, we are always happy to help!
Why did the price go from $79. To $129. At checkout for the Floating jellyfish??
Thank you for reaching out! After review of your order I show the savings offer SUPERSAVE did not apply for the $79 sale price to reflect at the time of purchase. We are truly sorry for this error and we can assure you the savings will be refunded to your method of payment directly. Please allow 5-7 days for this to reflect depending on your financial institution.
We are happy to hear you had an easy ordering experience with us and we thank you for shopping Sharperimage.com. We hope you have a wonderful day!
I completed my order. After the order was complete the screen refreshed and a lot of other items pop up. One of them was an image of an American Flag that caught my eye, so I clicked on it to see the item, since it was just a small thumbnail. When I clicked on it, the page buffered for a moment and then it informed me that it had been added to my order. That is not what I wanted. No way to cancel it. No way to contact your company. You have to wait until Monday morning at 9am. No Chat, even though there is an icon for that. No email address. So, I had to call my bank and cancel the whole order. Horrible, horrible website, horrible, horrible customer service. Shame on you guys. I consider you a reputable company. This is completely underhanded and sneaky. Despite their reply below, you can not just call them anytime. Despite their reply below they did NOT remove the unwanted item from my order. The response is completely disingenuous. When I called this morning I got a someone with bad English in Kenya. She informed me that I had to wait 24-48 for a call back to see what could be done. In my 65 years I have purchased many things from Sharper Image, but never again.
Thank you so much for taking the time to reach out! We sincerely apologize for the frustration our bonus feature with free shipping has caused. With this feature, any items selected from the bonus feature page are automatically added to your order with free shipping. Please know that this is not the experience we want for you, and your feedback has been escalated to our team so this feature can be reviewed further. We're happy to reach out to our warehouse and request that the unwanted item be removed from your order to avoid having it shipped to you. If you have any questions in the meantime or would like to speak with a specialist, please feel free to give us a call at (877) 714-7444.
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