SharperImage.com offers consumers home electronics, air purifiers, gifts and other high-tech lifestyle products through its website and catalog.
Written by the business, not verified by us.SharperImage.com (www.sharperimage.com) has a 4.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 73% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently share that browsing the online catalog is very convenient, allowing shoppers to easily discover unique merchandise and interesting items for various special occasions. Many people also praise the helpful customer support team and appreciate receiving their orders in a timely manner without experiencing any major issues. Some reviewers were not happy with unexpected high shipping costs and confusing pricing discrepancies that made certain items feel overly expensive. Consumers additionally noted occasional difficulties regarding order accuracy, such as receiving incorrect product details, wrong recipient addresses, or experiencing frustrating delivery delays.
Auto-generated from all reviews of this business. For reference only.I was able to place my order promptly. I appreciate the discounted prices.
We are happy to hear you were satisfied with your ordering experience and that you were able to receive a discount! Thank you for shopping Sharperimage.com, we hope you have a wonderful day!
The more I think about this, the more aggravated I get. I ordered a massage full body pad and was a little concerned about delivery because I had just moved. So I called customer service and was assured my item was coming to my new address. You guessed it. The package was delivered at my old home three hours away. I contacted customer service and they apologized, especially since I had verified with a customer service representative. But they asked me if I could find a friend to go and pick it up and mail it to me. They said they would pay for the postage. OK first of all I’m inconvenienced. More importantly, my friend was inconvenienced. It was like could you please find someone to go get it and mail it to you? What should that be my problem or my friend’s problem? I did just that, but I am very disappointed at the lack of customer service I received. I will hesitate before I shop with them again.
Thank you for your time and your feedback. We are truly sorry to hear of this experience and we would like to assure you this is being reviewed by our management team to ensure it does not happen again. We would like to ensure your ground shipping fee is refunded for the inconvenience faced. Please give us a call at (877)714-7444 to speak with a specialist further.
I love the product! I didn’t like the cost of shipping.
We are happy to hear you like your item! We apologize for any frustration the shipping fee caused during your ordering experience. We are happy to ensure your ground shipping fee is refunded for your most recent order as a courtesy! Please give us a call at (877)714-7444 to speak with a specialist further.
I am not sure as I have only “shopped”/looked at item online and purchased through shopify
Thank you for your time! We hope your experience ordering with us via Shopify was seamless, if you have any questions or concerns at all please reach out to us directly at (877)714-7444! We are happy to assist further.
Easy to navigate website and excited about the gift I got for my boyfriend.
We are happy to hear you were able to easily find and order a gift for your loved one! This is exactly how we want you to feel and we cannot wait for you to be able to give this gift! Thank you for shopping Sharperimage.com, we hope you have a wonderful day!
The agent was thorough, efficient & helpful.
We are happy to hear your experience working with our team was exceptional! Thank you for shopping Sharperimage.com, we hope you have a wonderful day!
This portable player is just the ideal size that I was looking for. I love its many functions, can’t wait to receive it, most of all it was a very good price for a 9 inch screen.
Thank you for your time! We are happy to hear you are excited to receive your portable player, these are great items and I am sure you are going to love it! Thank you for shopping Sharperimage.com, we hope you have a wonderful day!
Placed an order on 7-24-26 with someone in Kenya. It was to be sent to a friend in Florida. The sender got the name and address incorrect and then entered mu e-mail wrong. I never got an e-mail confirmation so I contacted them again on 7-30-26 with the correct information. They still got it wrong. Wrong name to recipient, wrong address to recipient. Then instead of billing me, they billed the recipient. This issue is still unresolved. I have to contact them again. Worst Customer Service and most inefficiency I have ever encountered.
Thank you for your time and your feedback. We are truly sorry to hear of this inconvenient and frustrating experience. Please know this is never the experience we want for our customers and this will be reviewed further to ensure it does not happen again. I have reviewed your order further and I would like to assure you we will not bill the recipient, we will only charge the method of payment used to place the order. I would also like to confirm that a replacement order has been shipped and is currently in transit to arrive to the correct shipping address on Monday August 3rd.
The way you switch prices. I ordered two Jack o Lanterns that was listed in my email from you stated with Heat22 the price per item would be $50.69. When the order was completed the total came to $179.62 I called back immediately and the explanation I was given did not make sense. I was given a refund for the shipping charge. But feel I was still overcharged. Not sure if I will order from the company again. S Springer
Thank you for your feedback! We are truly sorry to hear the code did not properly apply the correct savings to your order and we do show that difference is being refunded to you. Please know it is never our intention to make you feel like the price was changed on you and the price you seen will be honored. Please allow 5-7 days for the savings difference to reflect.
I went online to order a specific cartridge with 40 -4x6 photo sheets for my Sharper image smartphone printer. The price wasn’t bad after a discount, but the shipping was outrageous. I tried their chat with AI.? (or was it really a person? ) They agreed the shipping did not sound right. They offered a possible option that I wasn’t interested in at the moment and provided me with a customer service # when I asked. I spoke to Roslyne, who listened, was patient, knowledgeable, and able to help me by still getting me a discounted price on the set AND free shipping. I decided to order two sets so I won’t have to go through this again for a long time. Very pleased with the service and the pricing.
Thank you for your feedback. We are truly sorry to hear of the dilemma you faced when ordering! Please know this is never our intention and we have escalated this feedback to our team to ensure the shipping fees are further reviewed. We are truly happy to hear that Roslyn was able to resolve the matter for you though and was able to get you free shipping! Thank you for shopping Sharperimage.com, we hope you have a wonderful day!
Did not mean to order and could not get through to cancel.
Thank you for your time and your feedback. We are truly sorry to hear you were unable to cancel the order that was mistakenly placed. Please know this is not the experience we wanted for you and we are happy to ensure the return of the unwanted order is a seamless as possible for you. Please give us a call at (877)714-7444 to speak with a specialist further when that has been delivered!
Easy process! Super excited about product.
We are happy to hear you are excited to receive your order and we are as well! Thank you for shopping with Sharperimage.com, have a wonderful day!
Items over $200 should be shipped for free.
Thank you for your feedback! We apologize for any frustration caused by our shipping fees. At this time we do not have an order minimum to earn free shipping, but this is a great idea and this feedback has been escalated to our team for further review. We are happy to ensure the ground shipping fee for your order is refunded to you as well! Please give us a call at (877)714-7444 to speak with a specialist further.
FALSE ADVERTISING So, I ordered an over priced tumbler that I wanted to make my daily tumbler. I don't get into that normally but I loved the concept and design but the main company who patent the design has too much branding all over it and I didn't like it. So I over paid for the brandless sharper image version. They didn't ship it or contact me for 2 weeks, when I reached out it was like they knew nothing about it. Then I get an email 1 week after that saying they are drop shipping me a Splitflask with all the branding on it I didn't want which was $25 cheaper and I could have had it 2 weeks ago. If I wanted that I would have ordered that, so I had to fight for another week to get a refund for the difference of their over priced tumbler, and the Splitflask one. Then I also spent that week without any responses telling them not to even send the Splitflask version but they did anyways, I wanted a full refund and Splitflask informed me during this time that they own the design and everyone that they make comes with the excessive branding no matter what so the product Sharper Image is selling does not exist.
Thank you for your feedback. We are truly sorry to hear of this experience! Please know this is not the experience we wanted for you and this feedback has been escalated to our management team to ensure the proper changes are made to the items listing.
I quickly found the gift i was looking for. I thought it was a fair price. Delivery terms fit my needs.
We are happy to hear you were able to find the perfect gift you were looking for and you enjoyed your experience overall. Thank you for shopping Sharperimage.com, have a wonderful day!
My experience with Sharper Image is still the same! It’s outstanding! The lady who assisted me was very professional and helpful! I couldn’t ask for more. Thank you.
Thank you for your feedback! We are happy to hear you have had an outstanding experience with us and we look forward to working with you again in the future! We hope you have a wonderful day!
Quick processing, no issues with paying. So far, so good.
We are truly happy to hear you have had a pleasent experience ordering with us thus far! Please know if there are any questions or concerns we are happy to assist and can be reached by phone at (877)714-7444 and via our online chat feature! We hope you have a wonderful day!
Got a nice discount. Checkout was easy.
We are happy to hear you were able to get a good discount on your order! Thank you for shopping Sharperimage.com, we hope you have a wonderful day!
Searched for son's b-day gift on Sharper Image because they have unique items. Our son buys everything he wants before we can surprise him. Palm-held head shaver appears to be something he wouldn't suspect will be useful until he uses it. Hope it arrives on time!
Thank you for your feedback! We are happy to hear you were able to find the perfect birthday gift for your son! Tracking for your order will arrive via email shortly and we can assure you we will do all we can to ensure this is delivered as soon as possible.
Ease of use and found so many items I would love to have!
We are happy to hear you were able to find several items you would love to have! Thank you for shopping Sharperimage.com, have a wonderful day!
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